Adrian Bolger
Surbiton,Surrey
Summary
Dependable Sales Assistant offering outstanding levels of service through helpful, effective communication. Bringing a can-do attitude to all tasks, ensuring jobs are completed accurately and efficiently for continued customer and management satisfaction.
Overview
14
14
years of professional experience
Work History
Trade counter salesperson
Selco Builders Warehouse
Chessington, Surrey
07.2021 - Current
- Trained and mentored new team members to increase department productivity.
- Consistently exceeded sales targets through consultative selling.
- Served trade counter customers with professionalism and efficiency.
- Inspected products for damages and expiry dates before processing refunds.
- Answered the telephone providing detailed advice to customers and resolving queries promptly.
- Maintained trader counter cleanliness to create excellent customer impressions.
- Liaised with suppliers to secure special order goods for customers.
- Built rapport with new and existing customers to boost client retention.
Sales consultant
Zwilling J. A. Henckels
Kingston upon Thames, Surrey
11.2017 - 07.2021
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Identified customer needs and offered appropriate products and services.
- Increased revenue through upselling and consistent contract renewals.
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
- Maintained close and regular contact with clients to nurture long-term relationships.
- Listened to customer problems, objections and concerns, offering tailored solutions.
Sales assistant
Bentalls
Kingston upon Thames, Surrey
10.2015 - 11.2017
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Worked energetically to maintain efficient operations during peak trading hours.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Retail sales assistant
WHSmith
Gatwick Airport, West Sussex
06.2009 - 09.2015
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Operated cash registers with accuracy and processed cash and card transactions.
- Updated product labelling and pricing to reflect discounts and offers.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Assisted customers in locating specific items to boost satisfaction.
Education
GCSEs -
Southborough High School
Surbiton 09/1982 - 06/1988
Skills
- Active selling
- Product expertise
- Confident communicator
- Stock merchandising
- Customer assistance
- Excellent timekeeping
- Thorough stock replenishment
- Face-to-face selling
- Self-motivated
- Outgoing and enthusiastic
Languages
English
Fluent
Timeline
Trade counter salesperson
Selco Builders Warehouse
07.2021 - Current
Sales consultant
Zwilling J. A. Henckels
11.2017 - 07.2021
Sales assistant
Bentalls
10.2015 - 11.2017
Retail sales assistant
WHSmith
06.2009 - 09.2015
GCSEs -
Southborough High School
09/1982 - 06/1988
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