Summary
Work history
Education
Skills
Timeline
Generic
Adolfo Zinadine de Sousa

Adolfo Zinadine de Sousa

West london

Summary

Hardworking and proactive individual committed to improving customer service, loyalty and satisfaction. Applies resourceful and logical thinking approach to problem-solving that resolves complex issues swiftly. Approachable communicator, confident in providing superior levels of customer care. Responsible Cashier experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organisational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable.

Work history

Grupop Jerónimo Martins, Penha da Graça
  • Type of business or sector trade and distribution
  • Occupation or position held repository
  • Main activities and responsibilities Collecting products from the warehouse and placing them in the store
  • Date March,2021; 14/03 a 14/06/22
  • Name and address of, Type of business or sector Construction Materials
  • Occupation or position held collaborator
  • Main activities and responsibilities Receipt and replacement of products; stock management

Trainee

Junta de Freguesia do Beato
  • Type of business or sector Autarquia, Main activities and responsibilities Hardware and software repair; systems installation

Call Centre Agent

empresa iberdrola
Lisboa
06.2019 - 09.2019
  • Improved call metric standards to exceed performance KPI targets.
  • Handled high call volumes with accuracy and efficiency for optimum productivity.
  • Attended regular product training to enhance customer advice.
  • Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.

Education

Title of qualification awarded Frequency of the Sales Technician Course Página 1 - Curriculum vitae Gonga, Adolfo Zinadine -

IEFP - Centro de Formação de Telheiras

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EB
2017

Skills

  • PERSONAL SKILLS AND
  • COMPETENCES
  • FIRST LANGUAGE Português
  • SOCIAL SKILLS AND COMPETENCES Dynamic; good interpersonal relationships; responsible; assiduous
  • TECHNICAL SKILLS AND
  • Computer skills from the user's perspective -
  • Word, Excel and Internet Explorer
  • Additional information Immediate availability
  • Página 2 - Curriculum vitae
  • Gonga, Adolfo Zinadine
  • Expert communicator

Timeline

Call Centre Agent

empresa iberdrola
06.2019 - 09.2019

Grupop Jerónimo Martins, Penha da Graça

Trainee

Junta de Freguesia do Beato

Title of qualification awarded Frequency of the Sales Technician Course Página 1 - Curriculum vitae Gonga, Adolfo Zinadine -

IEFP - Centro de Formação de Telheiras

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EB

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Adolfo Zinadine de Sousa