Summary
Overview
Work history
Education
Skills
Timeline
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Adnan Ahmed

Newcastle Upon Tyne,United Kingdom

Summary

Accomplished professional with expertise in financial services and a strong customer-centric approach. Proficient in Microsoft Office Suite, Google Workspace, and Salesforce CRM, with a proven track record in data entry and management. Skilled in digital support services, conflict resolution strategies, and proactive customer service. Adept at using Tableau for data visualisation and HubSpot for marketing automation. Career goal includes leveraging SAP software knowledge to enhance operational efficiency within dynamic organisations.

Overview

4
4
years of professional experience

Work history

Supervisor

S2 FOOD WORKS
Kolkata, West Bengal
08.2022 - 02.2025
  • Represented organisations at seminars, conferences, and business events.
  • Successfully delivered on tasks within tight deadlines.
  • Investigated operational issues, preparing reports to support effective resolutions.
  • Organised financial and operational data for annual budgeting and planning.
  • Oversaw inventory management to avoid any shortage or excess stock issues.
  • Increased monthly sales by 10% by upselling products and building strong customer relationships.

Junior Client Feedback Executive

Saras Webtech
Mumbai, India
01.2021 - 07.2022
  • Collected and analysed customer feedback, driving 13% increase in sales.
  • Conducted comprehensive surveys to inform website design, enhancing client retention by 20%.
  • Implemented strategic solutions based on insights, achieving 27% project success rate.
  • Resolved customer issues promptly, reducing response time and fostering loyalty through testimonials.

Education

Master of Science - International business management

University of Sunderland
Sunderland
06/2025 -

Bachelor of commerce - Accounting and Commerce

Sangai International University
India
07/2019 - 06/2023

Skills

  • Communication skills
  • Customer-centric approach
  • Data entry and management
  • Digital support services
  • Conflict resolution strategies
  • Financial services expertise
  • Microsoft Office Suite proficiency
  • Google Workspace proficiency
  • Salesforce CRM expertise
  • Tableau data visualization
  • HubSpot marketing automation
  • SAP software knowledge
  • Live chat support

Timeline

Supervisor

S2 FOOD WORKS
08.2022 - 02.2025

Junior Client Feedback Executive

Saras Webtech
01.2021 - 07.2022

Master of Science - International business management

University of Sunderland
06/2025 -

Bachelor of commerce - Accounting and Commerce

Sangai International University
07/2019 - 06/2023

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