ADMORE MUKUNDWI
Summary
Results-oriented IT professional with strong leadership and analytical skills. Experienced in optimising processes and enhancing team efficiency through strategic planning and effective communication. Proficient in IT systems, software, and Microsoft Office Suite. Dedicated to continuous improvement and maintaining safety standards while fostering a collaborative team environment.
Overview
2027
2027
years of professional experience
Work History
Warehouse Colleague
Primark Distribution Centre
Islip
09.2022 - Current
- Received and sorted goods from manufacturers to ensure accurate inventory management.
- Logged deliveries accurately into the database.
- Carried out carton picking for order preparation assigned for delivery.
- Gained experience in operating material handling equipment.
- Followed manual handling procedures effectively.
- Practised health and safety during all duties.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
- Maintained excellent physical fitness levels to safely lift and manoeuvre heavy orders and deliveries.
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
- Optimised warehouse space with team members, organising goods for quick and easy access.
- Trained new warehouse colleagues, sharing knowledge on operational procedures and safety practices.
- Understood warehouse product placement, enabling efficient picking and packing services.
- Followed health and safety guidelines rigorously to minimise risk of accidents in the warehouse.
- Reported missing or damaged items to management, quickly resolving stock issues to maintain production line efficiency.
- Minimised breakage by securing loads securely onto crates before transport.
- Observed safety protocols, team-lift specifications and hazard-reporting regulations to safeguard assets and team members.
- Maintained cleanliness and organisation in warehouse, enhancing safety and efficiency.
- Picked and packed customer orders with precision, meeting tight dispatch deadlines consistently.
- Picked orders to meet productivity targets.
- Participated in regular team meetings to discuss performance metrics and set goals.
IT Technician
Exclusive Solutions
Harare
01.2010 - 12.2020
- Assisted service desks for private companies, government, and hospital trusts.
- Served as first point of contact for customers seeking technical assistance via phone, face-to-face, or email.
- Performed remote troubleshooting using diagnostic techniques and pertinent questions.
- Installed, configured, and maintained computer hardware, software, systems, networks, printers, and scanners, ensuring seamless business operations.
- Set up new workstations for users with proper cables, equipment and software.
- Monitored and inspected computers and peripheral equipment, ensuring consistent IT services.
- Monitored computer system performance and intervened in identified problems.
- Monitored and managed IT infrastructure, diagnosing and resolving technical issues to minimise downtime and enhance service delivery.
- Conducted tactical troubleshooting to identify faults.
- Optimised system configurations to improve speed, efficiency, and reliability of IT operations.
- Updated software for new functionality and improved security.
- Managed inventory of IT assets, ensuring adequate supplies for operations and timely upgrades of equipment.
- Supported maintenance, installation and upgrade of various operating systems including Windows and Linux.
- Installed new hardware and software to meet system specifications and user needs.
- Upgraded hardware promptly to minimise service disruptions.
- Provided technical support to company staff, resolving varied issues across internal and external applications.
- Configured networks to meet performance requirements.
- Provided timely and effective technical support to staff, offering solutions via phone, email, or in-person visits.
- Maintained and repaired peripheral equipment connected to laptops and desktops.
- Trained end-users on new technologies and software applications, enhancing productivity and user competence.
- Identified system performance issues, providing swift remedial action.
- Performed recovery operations to restore systems following failures.
- Arranged computers, routers and printer for designated personnel to establish productive well-equipped workstation.
- Resolved service user requests within target timeframes.
- Documented IT procedures, guidelines, and technical specifications to build a comprehensive knowledge base.
- Instructed teams on ICT safety and security policies.
- Updated and modified software to maximise capability, enhance functionality and deliver speedy outcomes.
- Assessed hardware, mice and keyboards to verify performance.
- Ordered new computers and equipment to maintain active supply for department.
- Followed user guides and technical manuals to complete skilled repairs.
- Streamlined network administration tasks, including setting up user accounts, permissions, and email services.
- Responded to customer queries and provided resolutions to maintain smooth communications.
- Monitored local network to streamline power and functionality.
- Installed malware to provide security and privacy for networks and computer systems.
- Kept detailed records of new installations and related licenses.
- Liaised with team to assist with outages and power interruptions and avoid work disruptions.
- Conducted regular system backups and disaster recovery operations, safeguarding critical business data and ensuring operational continuity.
- Collaborated with external vendors and service providers to resolve complex technical problems and improve system performance.
- Boosted hardware to maximise capacity and functionality and avoid service disruptions.
- Educated service users on new software updates and system capabilities.
- Managed ticketing system for tracking and prioritising IT support requests, ensuring timely resolution of issues.
Delivery Driver
Amazon UK
02.2025 - 05.2025
- Assisted in loading and unloading delivery vans and trucks.
- Delivered parcels and goods to customers along designated routes.
- Maintained communication with route dispatchers.
- Reviewed deliveries with recipients to ensure accuracy.
- Obtained delivery confirmations from customers.
- Cleaned and serviced the van for subsequent deliveries.
- Compiled daily reports and inputted metrics into store systems.
- Delivered goods to customers' premises within set timeframes, maintaining high levels of punctuality and reliability.
- Handled merchandise carefully to provide safe delivery.
Warehouse Operative
PepsiCo Supply Chain
08.2022 - 12.2022
- Hand-packed products into primary packing from tables
- Manually stacked pallets using provided equipment
- Wrapped pallets using a manual stretch wrapper
- Managed waste bins and utilised the waste bin management system
- Performed data input into the system
- Conducted general cleaning and tidying of all manufacturing areas
- Executed basic equipment cleaning to support product and flavour changes
- Collected product samples for testing and completed simple testing
Class 2 Lorry Driver/Owner
- Delivered goods from suppliers to customers
- Configured own driving routes and daily schedules whilst minimising fuel consumption and delivery times
- Drove during the night or spent extended periods away from home
- Exhibited mechanical skills, such as changing engine oil
- Communicated effectively with suppliers and customers, providing up-to-date information
Data Entry Clerk
Zimbabwe National Family Planning
Harare
01.2016 - 08.2021
- Administered data entries into the database
- Planned and coordinated with various stakeholders based on acquired data
- Managed database management software responsibilities
- Maintained IT equipment
- Troubleshot software-related issues
Education
Certificate - Cyber Security
Learning People
05-2026
Certificate - Cisco Certified Networking Academy (CCNA)
National University of Science and Technology
ZimbabweDiploma - National Diploma in Information Technology
Kushinga Phikelela Polytechnic
Zimbabwe2008
Skills
- Driving skills
- Health and safety
- Safety awareness
- Regulatory compliance
- Data management
- Data entry
- Equipment maintenance
- Technical support
- Network troubleshooting
- Time management skills
- Team collaboration
- Problem resolution
- Multitasking
- Customer communication
- Communication skills
- Attention to detail
- Punctual and reliable
References
6 O Levels /GCSE including (Maths, Geography, Commerce, History, Science & Building)
Hobbies and Interests
- Traveling
- Exploring new technological advancement
- Watching Soccer
Social networks
https://www.linkedin.com/feed/https://www.linkedin.com/in/admore-mukundwi
Timeline
Delivery Driver
Amazon UK
02.2025 - 05.2025
Warehouse Colleague
Primark Distribution Centre
09.2022 - Current
Warehouse Operative
PepsiCo Supply Chain
08.2022 - 12.2022
Data Entry Clerk
Zimbabwe National Family Planning
01.2016 - 08.2021
IT Technician
Exclusive Solutions
01.2010 - 12.2020
Class 2 Lorry Driver/Owner
Certificate - Cyber Security
Learning People
Certificate - Cisco Certified Networking Academy (CCNA)
National University of Science and Technology
Diploma - National Diploma in Information Technology
Kushinga Phikelela Polytechnic