Aditya K Anand

As rejoined Teleperformace as a Quality Analyst in SBI process, I ensure that the team resolves all the concerns related to SBI card whether it is activation, blocking, credit payment or any offers. Creative Quality Analyst with talent for writing and executing test plans. Demonstrates skills in identifying and creating ideal testing conditions. I was given a task to randomly do the audits of the agents so that certain criteria are met and proper resolution has been provided to the customers thus minimising the error count. I use my feedback skills and logical approach to analyze the data and suggest process improvements.

I have a bachelor in tourism studies from Indira Gandhi National Open University, and I have worked in the hospitality industry for two years with brands like Pullman hotels and Oberoi hotels. I also have 1.5 years of experience as a Quality Analyst at Teleperformance, where I managed a team of 34 agents taking inbound chats for Flipkart E-commerce. I have enhanced my skills by obtaining certifications in digital marketing, Google ads, and money basics, and by learning Excel, PowerPoint, Movie Maker, and cloud computing. I am passionate about delivering quality service and achieving customer satisfaction. I am also a national gold medalist and a black belt in Taekwondo.

• Was very fortunate that my process suggestion was approved by the client and was implemented in the procesa