Aditya Singh Rajput
Bhilai,
Summary
Detail oriented guest relations professional with customer service experience. Adept at understanding and aligning with company culture essentials. Skilled in managing guest inquiries, issues, or complaints for successful resolutions. Proficient in performing administrative and front desk tasks for large-scale operations. Fluent in English and skilled in MS Office Suite.
Diligent GSA with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
P&O Cruises UK
01.2023 - Current
- Company Overview: Leading cruise line company offering a variety of international travel experiences
- Provided excellent customer service by listening attentively to customer inquiries and requests.
- Assisting tour dispatch and escorting guest involves guiding them through a specific itinerary, providing practical information and ensuring their comfort and safety during the tour.
- Assist in planning and organizing onboard events such as weddings, Renewal of Vows, Scattering of Ashes and gathering.
- Resolved customer grievances promptly by attentively listening to their queries and providing appropriate solutions.
- Managed customer complaints and disputes in a courteous manner, according to company policies, for consistently high guest satisfaction levels.
- Ensured tasks were completed promptly by liaising with different departments.
- Demonstrated efficiency in overseeing office duties, such as preparing desk rotations, stock management, and purchase order creation.
- Aided with managing crowds on busy embarkation and port days.
- Process all guests at embarkation according to company standards to include collecting passports/other documents and issue boarding cards.
- Keeps and maintains accurate records of discussions/correspondence with guests and communicates all complaints onboard Customer Services Manager.
- Carries out cash transactions required by guests including currency exchange, and settlement of accounts.
- Preparing and updating pre-booked gift orders and special requests/notes.
- Receive and inventory lost and found items and maintain a log of all found items and report of lost items.
Front Desk Associate / Night Duty Manager
Marriott Executive Apartments
03.2021 - 03.2022
- Company Overview: A globally recognized hotel chain offering high-quality accommodations and services
- Managed front desk operations and provided exceptional guest services
- Handled high-volume environments efficiently with a focus on customer satisfaction
- Processed various payment methods and ensured accurate transaction records
- Conducted night audits and addressed escalated issues as Night Duty Manager
- Produced detailed financial and incident reports
Industrial Trainee
Courtyard by Marriott
06.2018 - 11.2018
- Company Overview: A globally recognized hotel chain offering high-quality accommodations and services
- Greeted visitors and provided information about the organization
- Answered incoming calls in a professional manner and transferred to appropriate personnel
- Managed multiple phone lines efficiently
- Organized documents by filing, scanning, and photocopying
- Provided administrative support to the department staff
Education
Hospitality And Hotel Administration - Tourism And Hospitality Management
Institute Of Hotel Management
09.2020
Skills
- Proficiency with Microsoft Office Software
- Communication Skills
- Administrative Operations
- Time Management
- Ability to remain composed under stress
- Team motivation & Support
Certification
Crowd Management
STCW Training
LANGUAGES
English
Hindi
Timeline
Receptionist
P&O Cruises UK
01.2023 - Current
Front Desk Associate / Night Duty Manager
Marriott Executive Apartments
03.2021 - 03.2022
Industrial Trainee
Courtyard by Marriott
06.2018 - 11.2018
Hospitality And Hotel Administration - Tourism And Hospitality Management
Institute Of Hotel Management
References
Ravi Sharma
Reception/Events Manager
Phone : +918983707622
Email : ravi59873@gmail.com
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