Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Custom
Timeline
Generic

Aditya Dhawan

Aspiring Business Analyst
Barking

Summary


Proactive [Manager] with 7+ years of product management experience in small start-up business environments. The effective driver of the product development lifecycle from concept to delivery. Communicative and collaborative with a proven history of improving business operations to support corporate growth and revenue. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
4
4
Languages

Work History

Tesco Colleague

Tesco
Little London, Essex
11.2022 - Current
  • Resolved customer complaints and maintained a clean and tidy checkout area.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Redeemed coupons to discount purchases.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout the store.
  • Counted money in drawers at the beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Performed cash, card and check transactions to complete customer purchases.

Pizza Delivery Driver

Dominos
Barking, Essex
04.2022 - 08.2023
  • Interacted professionally with customers in person or by phone and acted with a sense of urgency to drive positive customer experience.
  • Logged hours, mileage and order-related activities with the company's app to maintain detailed records.
  • Stayed in constant communication with the dispatching team to quickly respond to delivery updates.
  • Enhanced the company's image by complying with uniform and appearance standards to contribute to the atmosphere of teamwork and professionalism.
  • Anticipated customers' questions and complaints and skillfully handled concerns.
  • Kept delivery vehicles clean and neat to maintain the company's professional reputation.

Warehouse Manager

Ignite Technologies
Newdelhi, ESS
10.2018 - 01.2021
  • Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
  • Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Directed system updates to boost productivity and control recordkeeping errors.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.

Operations officer

IgniteTechnologiesLLP-NewDelhi
10.2019 - 01.2021
  • Software development methodologies and processes
  • Goodproblem-solvingskillsandcan providelogicalanswerstoproblems
  • Attitudeandaptitudetolearnnew productareas/domainsquickly
  • Goodwritten&verbalcommunication skills
  • Goodpresentationskills
  • Openandpositiveattitude
  • Negotiation
  • Consulting
  • QualityControl
  • Stockmanagement
  • Targetdriven
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue
  • Optimized levels of goods based on sales forecasts and demand, increasing percentage of orders fulfilled
  • Allocated and managed high-volumeinventories, effectively meeting developing demands
  • Oversaw staff training, addressing knowledge and skills gaps to maximize work quality and efficiency
  • Led daily warehouse management meetings, ensuring minutes were taken accurately and distributed to appropriate personnel
  • Implemented and enforced internal policies and procedures for entire logistics department
  • Used Assure to manage optimal stock levels and staffing, ensuring delivery of SLAs with High-Net-Worthclients.

Founder

Coskart.com
12.2014 - 12.2018
  • Coskart.com was into trading of different product categories such as Mobile accessories, Clothing, Artificial Jewelry, Bags
  • Listed products on different E-com Portal such as Flipkart,
  • Amazon, Snapdeal etc
  • Was responsible for product procurement, vendor, management, price negotiation
  • Called Customer for their feedback in a professional manner
  • Kept active presence within industry through regular networking, marketing, and promotional activities
  • Assisted in hiring, interviewing, and onboarding senior staff, selecting based on experience, skills, and determination
  • Managed all aspects of product development, from design to overseeing development, quality assurance and deployment
  • Cultivatedstrongindustryrelationshipstopromoteservicesand improve businessoperations
  • Developed clear mission, vision, and culture for company employees

Education

M.sc - Business Analytics

AstonUniversity
Birmingham, BIR
01.2022 - Current

MBA - Telecom and Operations

Amity University
04.2011 - 04.2013

B.Tech - Electronics and Communication

PunjabTechnicalUniversity

Skills

    Distribution and warehousing

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Accomplishments

  • Summer training at RADIUS INFRATEL, on FTTH network
  • 6 Months Job training atERICSSON on Network switching
  • 8 Weeks summer internship at C-DAC, on telecom equipment technology
  • 3 Months live project in B
  • Tech on DTMF CONTROLLED ROBOT
  • 1MonthcertificationinSIXSIGMAGREENBELTprofessionaltraining conducted byBSI
  • Certificates and Voluntary Experience
  • AssociatedwithArtofLivingandhaveconductedHappinessProgram and volunteered in many” Narayan Seva, social welfare events,educating people in and around society”
  • CertificationofRecognitionforOrganizingHumanValueQuarter
  • Certification of Recognition for Participating in event “Street Play on Human
  • Trafficking” inHuman ValueQuarter
  • CertificationofsuccessfulcompletionofBehavioralScienceCourse
  • Certificationofsuccessfulcompletionofforeignlanguagecoursein French
  • Certificationin“TheAmityGreenHornsMilitaryTrainingCamp“
  • Love to counsel people and students
  • Free CV, uk

Software

PYTHON

STATA

EXCEL

PIM DEA

Certification

SIX SIGMA

Custom

I have always had an interest in observing people that I used to read many books about people's behaviour. Even been a part Of ART OF LIVING (NGO) just to understand people. This has brought me to a nature where I love to motivate and teach underprivileged people.Even in my first master's i directed a street play and acted also in that which had a social message in it. Got warded bu the university for the same

 I was into volleyball where I was selected for playing on the Regional level

Timeline

Tesco Colleague

Tesco
11.2022 - Current

Pizza Delivery Driver

Dominos
04.2022 - 08.2023

M.sc - Business Analytics

AstonUniversity
01.2022 - Current

Operations officer

IgniteTechnologiesLLP-NewDelhi
10.2019 - 01.2021

Warehouse Manager

Ignite Technologies
10.2018 - 01.2021

Founder

Coskart.com
12.2014 - 12.2018

MBA - Telecom and Operations

Amity University
04.2011 - 04.2013

B.Tech - Electronics and Communication

PunjabTechnicalUniversity

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Aditya DhawanAspiring Business Analyst