PYTHON
Aditya Dhawan
Aspiring Business Analyst
Barking
Summary
Proactive [Manager] with 7+ years of product management experience in small start-up business environments. The effective driver of the product development lifecycle from concept to delivery. Communicative and collaborative with a proven history of improving business operations to support corporate growth and revenue. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Tesco Colleague
Tesco
Little London, Essex
11.2022 - Current
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Redeemed coupons to discount purchases.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout the store.
- Counted money in drawers at the beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Performed cash, card and check transactions to complete customer purchases.
Pizza Delivery Driver
Dominos
Barking, Essex
04.2022 - 08.2023
- Interacted professionally with customers in person or by phone and acted with a sense of urgency to drive positive customer experience.
- Logged hours, mileage and order-related activities with the company's app to maintain detailed records.
- Stayed in constant communication with the dispatching team to quickly respond to delivery updates.
- Enhanced the company's image by complying with uniform and appearance standards to contribute to the atmosphere of teamwork and professionalism.
- Anticipated customers' questions and complaints and skillfully handled concerns.
- Kept delivery vehicles clean and neat to maintain the company's professional reputation.
Warehouse Manager
Ignite Technologies
Newdelhi, ESS
10.2018 - 01.2021
- Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Directed system updates to boost productivity and control recordkeeping errors.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Operations officer
IgniteTechnologiesLLP-NewDelhi
10.2019 - 01.2021
- Software development methodologies and processes
- Goodproblem-solvingskillsandcan providelogicalanswerstoproblems
- Attitudeandaptitudetolearnnew productareas/domainsquickly
- Goodwritten&verbalcommunication skills
- Goodpresentationskills
- Openandpositiveattitude
- Negotiation
- Consulting
- QualityControl
- Stockmanagement
- Targetdriven
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue
- Optimized levels of goods based on sales forecasts and demand, increasing percentage of orders fulfilled
- Allocated and managed high-volumeinventories, effectively meeting developing demands
- Oversaw staff training, addressing knowledge and skills gaps to maximize work quality and efficiency
- Led daily warehouse management meetings, ensuring minutes were taken accurately and distributed to appropriate personnel
- Implemented and enforced internal policies and procedures for entire logistics department
- Used Assure to manage optimal stock levels and staffing, ensuring delivery of SLAs with High-Net-Worthclients.
Founder
Coskart.com
12.2014 - 12.2018
- Coskart.com was into trading of different product categories such as Mobile accessories, Clothing, Artificial Jewelry, Bags
- Listed products on different E-com Portal such as Flipkart,
- Amazon, Snapdeal etc
- Was responsible for product procurement, vendor, management, price negotiation
- Called Customer for their feedback in a professional manner
- Kept active presence within industry through regular networking, marketing, and promotional activities
- Assisted in hiring, interviewing, and onboarding senior staff, selecting based on experience, skills, and determination
- Managed all aspects of product development, from design to overseeing development, quality assurance and deployment
- Cultivatedstrongindustryrelationshipstopromoteservicesand improve businessoperations
- Developed clear mission, vision, and culture for company employees
Education
M.sc - Business Analytics
AstonUniversity
Birmingham, BIR 01.2022 - Current
MBA - Telecom and Operations
Amity University
04.2011 - 04.2013
B.Tech - Electronics and Communication
PunjabTechnicalUniversity
Skills
Distribution and warehousing
Production planning
Data analysis
Proficient in Excel
Cost reduction
Staff supervision
Recruitment and hiring
Financial Management
Negotiation
Revenue Generation
Consulting
Business planning
Accomplishments
- Summer training at RADIUS INFRATEL, on FTTH network
- 6 Months Job training atERICSSON on Network switching
- 8 Weeks summer internship at C-DAC, on telecom equipment technology
- 3 Months live project in B
- Tech on DTMF CONTROLLED ROBOT
- 1MonthcertificationinSIXSIGMAGREENBELTprofessionaltraining conducted byBSI
- Certificates and Voluntary Experience
- AssociatedwithArtofLivingandhaveconductedHappinessProgram and volunteered in many” Narayan Seva, social welfare events,educating people in and around society”
- CertificationofRecognitionforOrganizingHumanValueQuarter
- Certification of Recognition for Participating in event “Street Play on Human
- Trafficking” inHuman ValueQuarter
- CertificationofsuccessfulcompletionofBehavioralScienceCourse
- Certificationofsuccessfulcompletionofforeignlanguagecoursein French
- Certificationin“TheAmityGreenHornsMilitaryTrainingCamp“
- Love to counsel people and students
- Free CV, uk
Software
STATA
EXCEL
PIM DEA
Certification
SIX SIGMA
Custom
I have always had an interest in observing people that I used to read many books about people's behaviour. Even been a part Of ART OF LIVING (NGO) just to understand people. This has brought me to a nature where I love to motivate and teach underprivileged people.Even in my first master's i directed a street play and acted also in that which had a social message in it. Got warded bu the university for the same
I was into volleyball where I was selected for playing on the Regional level
Timeline
Tesco Colleague
Tesco
11.2022 - Current
Pizza Delivery Driver
Dominos
04.2022 - 08.2023
M.sc - Business Analytics
AstonUniversity
01.2022 - Current
Operations officer
IgniteTechnologiesLLP-NewDelhi
10.2019 - 01.2021
Warehouse Manager
Ignite Technologies
10.2018 - 01.2021
Founder
Coskart.com
12.2014 - 12.2018
MBA - Telecom and Operations
Amity University
04.2011 - 04.2013
B.Tech - Electronics and Communication
PunjabTechnicalUniversity