Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Aditya Sharma

Summary

Accomplished professional with extensive expertise in banking operations, retail banking, and financial operations. Demonstrates a strong ability to drive customer acquisition and manage partner relationships effectively. Proficient in strategic planning, team leadership, and regulatory compliance, ensuring seamless integration of trade finance and CRM systems. Committed to advancing career goals within the financial sector by continuously improving operational efficiencies and customer satisfaction.

Overview

14
14
years of professional experience
6029
6029
years of post-secondary education

Work History

Senior Manager

HDFC Bank Ltd
New Delhi
12.2024 - 03.2025
  • Leading customer banking distribution strategies aligned with customer acquisition.
  • Driving digital transformation by integrating advanced payment solutions
  • Established robust customer relationships for long-term business growth.
  • Mentored junior managers, fostering a culture of continuous learning.

Deputy Branch Manager

IndusInd Bank Ltd
Gurugram, Haryana
01.2018 - 12.2024
  • Managing specialized service desks including May I Help You, Foreign Exchange Services, and Retail Outward Remittances.
  • Handling customer servicing at the desk, ensuring prompt resolution of queries and escalations.
  • Leading resolution management to maintain customer satisfaction and loyalty.
  • Ensuring a strong compliance culture within the branch, adhering to all applicable banking regulations.
  • Conducting internal audits to monitor and improve operational efficiency.
  • Effectively managing and nurturing customer relationships to support branch growth and retention.

Deputy Manager

ICICI Bank Ltd
New Delhi
04.2011 - 01.2018
  • Handled end-to-end processes for inward/outward remittances, Letters of Credit, and Bank Guarantees, including issuance, amendments, and document scrutiny.
  • Well-versed in RBI, FEMA, FEDAI regulations and trade finance compliance.
  • Managed customer service desks (May I Help You, FX services, Retail Outward Remittances) and resolved queries/escalations.
  • 6 months' experience at ICICI Bank RPC as Verifier for savings/current account opening; strong knowledge of KYC norms.
  • Proficient in Finacle core banking modules and branch banking operations.

Education

Post Graduate Diploma - Banking & Finance

Manipal University

Bachelors - Hotel Management & Catering Technology

Guru Gobind Singh Indraprastha University

High School -

Delhi Public School, Vasant Kunj

Skills

  • Banking Operations
  • CRM
  • Customer Acquisition
  • Data Driven Insights
  • Financial Operations
  • Partner Management
  • Regulatory Compliance
  • Retail Banking
  • Strategic Planning
  • Team Leadership
  • Trade Finance

Accomplishments

  • Ensured error-free issuance of letters of credit and bank guarantees, maintaining high accuracy and compliance standards.
  • Achieved outstanding audit ratings for all handled financial products, demonstrating a strong risk management and compliance focus.
  • Recognized as a key contributor to the 'Best Team for Customer Service' award by the Customer First Department.
  • Served as an authorizer, overseeing critical transactions and was deputed to branches in the absence of the Deputy Branch Manager.
  • Successfully cleared the Continuum Model, achieving a BSC score of 3 and sourcing CASA accounts worth over ₹75 lakh, contributing to business growth.

Languages

English

Timeline

Senior Manager

HDFC Bank Ltd
12.2024 - 03.2025

Deputy Branch Manager

IndusInd Bank Ltd
01.2018 - 12.2024

Deputy Manager

ICICI Bank Ltd
04.2011 - 01.2018

Post Graduate Diploma - Banking & Finance

Manipal University

Bachelors - Hotel Management & Catering Technology

Guru Gobind Singh Indraprastha University

High School -

Delhi Public School, Vasant Kunj
Aditya Sharma