A highly motivated and results-driven individual with a passion for HR and a strong academic background in the field. I am a recent graduate with a degree in Human Resource Management from University of Westminster. I am a quick learner with excellent communication skills and a proven ability to work well under pressure.
Hi, I’m
Adity Roy
London
Summary
Overview
6
years of professional experience
1
Certification
Work history
Premier InnLondon
Front of House
04.2022 - Current
Job overview
- Processed reservations and take-away orders by phone, answered customer questions and provided accurate waiting times.
- Governed dining area with natural leadership talents, balancing guest and business needs.
- Documented guest reservations and preferences, communicating changes to restaurant staff using Up Menu.
- Prepared dining room for special functions.
- Encouraged customer loyalty by delivering unparalleled service throughout dining experiences.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
- Resolved guest disputes to maintain customer satisfaction.
- Managed in-person and telephone guest enquiries, customer service requests and reservation bookings using OpenTable.
- Maintained strict attention to safety and hygiene to safeguard guest wellbeing.
- Maintained clean and orderly reception area to uphold brand standards.
- Replenished stations with coffee, condiments and paper napkins.
- Promoted process improvement by communicating guest feedback to management.
- Kept detailed payment records throughout shifts for cash and card payments.
- Produced and finalised bills and provided receipts to customers.
- Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
BCALondon
HR Assistant
01.2023 - 07.2023
Job overview
- Promoted positive company culture and values through training initiatives.
- Worked with department managers to implement best practice strategies for employees.
- Supported successful company recruitment and resourcing through headhunting, outreaching, interviewing and hiring.
- Booked team travel and accommodation within strict budget constraints.
- Supported HR Managers in developing performance management procedures, increasing operational productivity.
- Handled employee enquiries and complaints, escalating issues to managers when needed.
- Ran payroll processes and updated employee benefits details.
- Collated absence and punctuality metrics through HR system reports, assisting in punctuality procedures, running lateness reports and liaising with line managers to issue counselling notices.
- Maintained and updated employee files and records.
- Provided proactive, professional and efficient HR operational service.
- Communicated courteously, confidently and clearly at all levels across organization.
- Produced HR KPIs and reports to support HR Department continuous improvement activities.
- Assisted in creating employment contracts, variation agreements and other written documents.
- Understood importance of strict confidentiality at all times and handled confidential personal information.
- Assisted in developing new HR initiatives, projects and procedures.
- Advised on new strategies to promote jobs on social media.
Lecture Publications Ltd
Writer & Editor
10.2017 - 04.2021
Job overview
- Used best practices in producing content to define mission of organisation.
- Developed catchy phrases for social media content.
- Edited and proofread written documents to correct grammatical errors and punctuation.
- Coordinated with design team to integrate images and text for articles.
- Collaborated with writing team and content manager to develop strategic content.
- Conducted research on assigned topics, generating comprehensive, factual content.
- Produced engaging headlines to capture target audience.
- Produced high quality, impactful content to strict deadlines, consistently meeting brand standards.
Education
Online Courses
Skills & Certification from Human Resource Management
University overview
*Hiring Excellence by skilled interview taking (Reed) *Recruiting: Talent Acquisition and Hiring(Udemy)
*Ultimate Recruitment Talent Acquisition & Social Hiring 2023(Udemy)
University of WestminsterLondon
MA from Human Resource Management
2023
University overview
University of Dhaka
MA from Linguistics
2012
University overview
GPA: 3.31
University of Dhaka
BA (Hon's) from Linguistics
2011
University overview
GPA: 3.48, Out of 5
Bharateswari Homes, Dhaka Board
HSC from Humanities
2007
University overview
GPA: 5.0 Out of 5.0
Bharateswari Homes
SSC from Humanities
2005
University overview
Skills
- Strong analytical, communication and interpersonal skills
- Able to deal people in friendly and familiar manner
- Excellent communication and Presentation skill
- A self-starter, assertive and extrovert
- Good planning and organizing skill
- Ability to work independently and in teams
- Ability to work under pressure and within deadline
- Ability to adopt with changing and challenging situation
- Reservation coordination
- Hospitality service expertise
- Accurate bill management
- Multidisciplinary teamwork
- Customer service
- Employee data management
- Payroll input
- Microsoft Office
- Talent management
- Interview management
- Candidate sourcing
- Database management
- Personnel recruitment
Computer Skills:
- Proficiency in fundamentals of computer on MS Office (MS Word, MS Excel, MS Access and MS PowerPoint)
- Internet Browsing
Certification
* Completed a course on News Representation from “SOROBRITTO” in TSC, University Of Dhaka.
* Attended IELTS on December 2020 and achieve 6.5 (Band 6)
*Former singer of famous cultural organization "Chayanat" in Bangladesh.
Affiliations
Affiliations
Worked as one of the active member of the department of Linguistics in planning, organizing and implementing various events and programs arranged by Department of Linguistics, University Of Dhaka. Member of Badhon (University based voluntary blood donating organization).
Languages
English
Advanced
Bengali
Native
French
Beginner
Timeline
HR Assistant
BCA
01.2023 - 07.2023
Front of House
Premier Inn
04.2022 - Current
Writer & Editor
Lecture Publications Ltd
10.2017 - 04.2021
Online Courses
Skills & Certification from Human Resource Management
University of Westminster
MA from Human Resource Management
University of Dhaka
MA from Linguistics
University of Dhaka
BA (Hon's) from Linguistics
Bharateswari Homes, Dhaka Board
HSC from Humanities
Bharateswari Homes
SSC from Humanities
Similar Profiles
Benedek NagyBenedek Nagy
Line Cook at Premier InnLine Cook at Premier Inn
Bianca HilzingerBianca Hilzinger
Hotel Manager at Premier InnHotel Manager at Premier Inn
Trust FolorunshoTrust Folorunsho
Front Desk at Premier InnFront Desk at Premier Inn
Daisy CollardDaisy Collard
Receptionist at Premier InnReceptionist at Premier Inn
Henry CharlesHenry Charles
Audit Assistant Manager at DeloitteAudit Assistant Manager at Deloitte