Aditiben Patel
Leeds,West Yorkshire
Summary
A detail-oriented professional with expertise in financial reporting and maintaining office records, demonstrating proficiency in the Microsoft Office suite. Known for enhancing customer satisfaction and effectively managing staff, consistently calm under pressure. Committed to leveraging skills to drive organisational success and achieve career growth.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Care assistant
Valicity Care Services ltd
Bradford
2023.11 - Current
Customer Service Advisor
Ireland Wood Post Office
Leeds, India
2023.04 - 2023.10
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Increased customer satisfaction by resolving issues.
Admin / Receptionist
XPO LOGISTIC (GXO), leeds
leeds
2022.12 - 2023.04
- Taken Inbound calls, Replied to Email queries.
- Generated Daily work details and prepared Paper work for operations.
- Provided General support to Team Leader and Operational Manager.
- Kept a record of employees on shift /Sick.
- Supported operations department when needed.
- Greeted Customers / Outbond Staff On reception.
- Data entry of Daily information on spreadsheet.
- Working across various softwares of Microsoft office.
Team leader – Outbound
Clipper Logistic – Sherburn
2022.07 - 2022.11
- Mentored and guided Admin/employees to foster proper completion of assigned duties.
- Implemented new working processes to deliver multiple improvements.
- Participated in cross-functional team-building activities. Trained a Team on Admin Duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Wrote ROC, Health & Safety Reports & Hourly reports to Senior Managers. Led team of 160+ Employees while providing exceptional customer service.
Senior Administrator
Clipper Logistic – Sherburn
2021.07 - 2022.06
- Prepared and printed List ID and to-do list for the Everyday’s targeted work.
- Troubleshoot employee concerns and recommended corrective actions to resolve issues.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Maintained personnel records and updated internal databases to support document management.
- Generated reports to suggest corrective actions and process improvements.
Education
Bachelor of Science - Microbio
N.V.Patel college of science
Anand 2016.08 - 2019.03
Skills
- Calm under pressure
- Microsoft office suite proficiency
- Financial reporting
- Maintaining office records
- Staff management
- Customer satisfaction enhancement
Certification
Care Certificate: October 2023
Timeline
Care assistant
Valicity Care Services ltd
2023.11 - Current
Customer Service Advisor
Ireland Wood Post Office
2023.04 - 2023.10
Admin / Receptionist
XPO LOGISTIC (GXO), leeds
2022.12 - 2023.04
Team leader – Outbound
Clipper Logistic – Sherburn
2022.07 - 2022.11
Senior Administrator
Clipper Logistic – Sherburn
2021.07 - 2022.06
Bachelor of Science - Microbio
N.V.Patel college of science
2016.08 - 2019.03