Hi, I’m
Mayank Jamindar
Technical Manager
Edinburgh,United Kingdom
Summary
Dynamic person with 18 years of wide range of knowledge & experience in different roles leading all phases of diverse IT projects. Leverages strong business, financial and technical acumen to drive continuous process improvements, increase competitive advantage and bolster bottom-line revenue growth. Detailed and organized with proven strength in aligning business goals with technology solutions. Agile and Waterfall expert with track records of producing high-quality deliverables within timeline and budgetary constraints.
Overview
20
years of professional experience
4
years of post-secondary education
8
Certifications
Work History
NatWest (RBS) Bank (Through Deloitte As Manager), Edinburgh, UK
Senior Manager, Strategy, Design & Delivery
11.2021 - Current
Job overview
- Leading implementation of Customer Identity Management (CIM) program - Digital Transformation of commercial customers onboarding process of bank through real time streaming technology through complexity of 12 source systems, and 8 platforms and creating golden source of customer party.
- Communicating and managing dozens of stakeholders of different technology platforms owners, commercial business owner, partner and director level senior management, product and service managers, architects and designers, quality assurance teams.
- Driving factor for bringing 'Product' culture throughout existing architectures by decoupling systems and bringing more reliability.
- Established and leading Artificial Intelligence and Data Science Quality Assurance guild including training of resources, driving client consultations, and project proposals.
- Developed suggestions for technical process improvements to optimize resources.
- Liaised between business and technology units to manage delivery schedules for applications.
- Worked closely with customers to evaluate various types of risks such as impact, reputation and regulatory.
- Communicated cross-functionally with technology leaders across analysis, architecture, build, quality assurance, deployment and support teams on project execution.
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
- Communicated project status, delivering audience messages and change management with clients.
- Completed 3 deliveries 10-15% faster than expected schedule, realizing 8-12% increase in profits.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Rolls Royce & British American Tobacco (Deloitte), Edinburgh, UK
Project Lead
04.2021 - 11.2021
Job overview
- Leading live data migration including engineering drawings, models, CAD/CAM files, approval documents, documentation from Rolls Royce Teamcenter [product lifecycle management (PLM)] system to ITP Aero Teamcenter
- Leading the exiting manufacturing applications migration including infra, users, data, laptops & servers
- Managing quality assurance through system testing, integration testing, and user acceptance to kick off independent manufacturing factory in Europe
- Successfully setup processes and protocols to ensure minimum impact and data loss during migration
- Defined SLA’s and KPI’s, reporting and continuous improving on them managing eCube, DxC vendors and suppliers accordingly
- Drove team's execution of quality management throughout division, improving process effectiveness, cost-effectiveness, resource and process efficiency.
- Led manual and automated tests creation for 8 global marketing retail websites
- Managed friction points across governance, tech, processes, and people
- Created war room to ensure smooth running of test packs across board on or before time to achieve reduced management escalations
- Improved resource work life balance across various stakeholders
- Successfully applied both tactical and strategic solutions to bring troubled project to acceptable closure with appreciation
- Delivered project successfully to set successful reference for winning 3-year long program implementation
- Provided team with coaching and direction.
- Managing customers and senior leaders on project progress and roadblocks bringing confidence in project delivery targets
- Planned, executed and controlled assigned projects, ensuring work performed complied with contractual requirements.
NatWest (RBS) Through Cognizant UK Ltd As Manager, Edinburgh, UK
Engineering Manager
03.2015 - 04.2021
Job overview
- Led implementation of Open Banking programme, Customer Due Diligence - Customer life cycle management platform, Olympus project - individual tailored recommendations balancing banking goals, capturing leads and converting to value, and other event streaming transformation programs to turn system processes to real time, Implemented Thread detection systems based on real time events generated in bank wide sources.
- Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
- Reduced product rollout time 15% using effective multitasking on design, engineering and quality assurance.
- Open Banking successful implementation was achieved in 90% of timeframe originally estimated with no postproduction defects after 3 months of live.
- Phase-wise implementation of ‘Customer Due Diligence’ reducing risk and early detection and mitigation/rectification of data problems, with 0 end customer complaints post live for 2 months.
- Proof-of-Concept on real time streaming was great success and client intends to move at least 50% of legacy systems to real time in next 5 years and almost all new architectures are now designed with latest streaming technologies in place.
- Go to person for designing real time process designs.
- Communicated regularly with stakeholders concerning data exchange and technology integration.
- Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Coached and motivated 7 person team to develop competencies.
- Established metrics, applied industry best practices and developed new tools and processes.
- Investigated variances, performed root-cause analysis and documented corrective actions to resolve complications.
- Evaluated project requirements to identify and mitigate risks.
IBM Global Services, Pune, Reston, India, USA
Program Manager
01.2005 - 02.2015
Job overview
- Led delivery of 7 innovative programs through cutting edge technologies available boosting sales revenue by 17% on first year of launch, reducing yearly customer churn by 7%
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Awarded Manager’s Choice Award 2014 'Put the Client First' - Delivering key projects in BI.
- Best of IBM award for quality implementation of project
- Coached team members on productivity strategies to accomplish challenging goals.
- Built teams to address project goals and objectives for multiple projects.
- Directly interacted with high-level customers to verify satisfaction and integrate feedback on in-process development projects.
- Allied with other engineering leaders to plan, manage and coordinate teams around reaching prescribed development milestones.
- Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.
HSBC Software Development, Pune, India
Software Engineer
03.2004 - 01.2005
Job overview
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Provided guidance and mentored 3 less-experienced staff members.
- Partnered with development team on product development and application support plans.
- Partnered with QA team to improve SLA adherence for production bug fixations by additional 20%
Education
Saïd Business School, University of Oxford , UK
Certification Programme from Artificial Intelligence in Fintech & Open Banking
01.2022 - 01.2022
Rajiv Gandhi Prodyogiki Vishwavidyalaya , India
Bachelor of Engineering (B.E) from Computer Science
08.1999 - 07.2003
Skills
Quality Assurance
Certification
ISTQB® Certified Tester
Timeline
Saïd Business School, University of Oxford
Certification Programme from Artificial Intelligence in Fintech & Open Banking
01.2022 - 01.2022
ISTQB® Certified Tester
01-2022
Senior Manager, Strategy, Design & Delivery
NatWest (RBS) Bank (Through Deloitte As Manager)
11.2021 - Current
Microsoft Certified: Azure AI Fundamentals
10-2021
Microsoft Certified: Azure Data Fundamentals
10-2021
Project Lead
Rolls Royce & British American Tobacco (Deloitte)
04.2021 - 11.2021
Certified SAFe® 5 Agilist
02-2021
Microsoft Certified: Azure Fundamentals
02-2021
AWS Certified Solutions Architect – Associate
01-2021
Certified ScrumMaster® (CSM®)
12-2020
Engineering Manager
NatWest (RBS) Through Cognizant UK Ltd As Manager
03.2015 - 04.2021
Program Manager
IBM Global Services
01.2005 - 02.2015
Software Engineer
HSBC Software Development
03.2004 - 01.2005
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Engineering (B.E) from Computer Science
08.1999 - 07.2003
21 Other certifications in Project Management, Cloud, Big Data, Neo4J, CICD, RASA, Kafka, Java, Six Sigma, Hadoop
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