Aditi Lone

• Used Salesforce customer relationship management software to record detailed notes.
• Prepared necessary forms to complete transactions.
• Completed thorough documentation in Salesforce for each enquiry.
• Answered 16+ telephone calls per day with professionalism.

• Maintained impeccable account and client data in industry-leading CRM system.
• Qualified leads and managed pipeline to drive continuous growth.
• Networked at industry events, building favourable partnerships to promote new opportunities.
• Advised clients on optimum mix of products and distribution channels for greatest success.

• Supported team by demonstrating respect and willingness to help.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Leveraged strategic networking to create new business opportunities.
• Increased revenue by upselling and recommending products.

Produced content for Website and social media channels to enhance brand visibility .

Handled customer concerns and escalated major issues to supervisor.

Customized customer experiences to build brand loyalty.