ADITHYA REDDY MARAPUREDDY
Middlesbrough
Summary
While carrying 3+years experience in Human Resources and as a Front Office Administrator plays a crucial role as a Proficient and energetic organiser with excellent written and verbal communication skills. Proactive self-learner with flexibility and ability to succeed in high-volume and fast-paced environments through working Inclusively and maintaining positive working relationships with professional and personal integrity.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Document management Assistant
Capita
02.2024 - Current
- Supporting the administration department for education's standards and testing agency with approximately 4 million test scripts of KS2 students
- Being a Quality team member, I am responsible for ensuring the issues of the packages which are to be resolved from time to time with 100% efficiency in producing high-quality standards.
- Promoted data handling and privacy standards and was responsible towards security and sensitive information which helped to maintain the company's reputation ensuring a great employment relationship.
- Responsible for tracking and effectively validating 150-200 packages per day which requires a great deal of attention to detail in the peak hours of this season.
- Demonstrated efficiency in using Shape and Workday tools for day to day reports, presentations and training purposes in Microsoft office
Operative
Amazon Warehouse
09.2022 - 01.2024
- Trained more than 5 people for quality and safety standards as an instructor for 2 weeks and was responsible for their learning and development.
- Worked on hitting targets in a daily average of picking 350 units which led to 100% efficiency in production.
- Adapted to diverse tasks and environments by moving to other departments to meet organizational needs which demonstrates 80% efficiency in flexibility and resilient at peak times
- Promoted inclusion and culture through fostering communication and engagement for health and emotional well-being which ultimately resulted in work performance and attendance by 95%
HR Trainee
Black sheep Hotels
05.2021 - 11.2021
- Conducted telephonic interviews with 5 candidates per day to determine them for shortlisting or hiring.
- Coordinated and facilitated 3 successful workshops, resulting in a 20% shift in employee morale.
- Implemented a tracking system monitoring employee benefit performance, leading to increased efficiency in overall HR operations.
Front office administrator
ITC Grand chola Hotel
05.2019 - 01.2021
- Answered 50-70 calls per shift internally and externally within 3-5 rings to maintain coordination and communication within departments and with customers to maintain an 80% efficiency in answering calls.
- I have demonstrated proficiency in using Opera PMS software to record and monitor hotel information along with 50 guests check-in/check-out per day with 100% efficiency.
- Awarded with "Employee of the Month" certificate by FOM for effective selling techniques which ultimately resulted in 90% efficiency of hotel occupancy
- Maintained Cash register sheet in duty on a rotational basis to record the money flowing into and out of the business.
- Managed guest inquiries and complaints in a timely and courteous manner, resulting in a 85% reduction in customer service-related complaints
Industrial Trainee
Accor Hotels
12.2017 - 03.2018
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Collaborated with other departments to optimize production workflows.
Education
Master of Science - International Management (Human Resources Management)
Teesside University
Middlesbrough 01.2021 - 01.2023
Bachelor of Science - Hotel management in Catering and Technology
Shri Shakti College of Hotel Management
India 08.2016 - 03.2019
A-Levels - MPC (Maths, Physics and Chemistry)
Narayana Junior College
India 03.2014 - 05.2016
Skills
- Administration
- Employee relations management
- Employee CIPD planning
- Administrative support
- Guest experience
- Flexibility
- Communication skills
Soft skills
- Accuracy and speed
- Co-ordination
- Microsoft Office, MS Word, MS Excel, PowerPoint
- Workday, Shape
- Outlook
- Opera 50
Hard skills
Languages
Telugu
Native language
English
Proficient
C2
Hindi
Advanced
C1
Timeline
Document management Assistant
Capita
02.2024 - Current
Operative
Amazon Warehouse
09.2022 - 01.2024
HR Trainee
Black sheep Hotels
05.2021 - 11.2021
Master of Science - International Management (Human Resources Management)
Teesside University
01.2021 - 01.2023
Front office administrator
ITC Grand chola Hotel
05.2019 - 01.2021
Industrial Trainee
Accor Hotels
12.2017 - 03.2018
Bachelor of Science - Hotel management in Catering and Technology
Shri Shakti College of Hotel Management
08.2016 - 03.2019
A-Levels - MPC (Maths, Physics and Chemistry)
Narayana Junior College
03.2014 - 05.2016
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