Adithyan Manoj
Hanwell,Ealing
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Senior Food and Beverage Assistant
Radisson Blu Hampshire Hotel
London, City of Westminster
10.2023 - Current
- Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.
- Completed daily set up and pack down duties, cash counting and stock replenishing.
- Used excellent telephone manner to optimise customer experience, promptly cutting complaints.
- Processed and provided clear, accurate receipts for guest payments.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Devised creative strategies for highlighting goods and promoting specific attributes.
- Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Increased stand profit by 35%.
Food and Beverage Assistant
Warren House Hotel
Kingston upon Thames, Surrey
09.2022 - 09.2023
- Provided first-class customer care through helpful, friendly service.
- Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity by 15%.
Education
Master of Business Administration - International Business MBA
University of Greenwich, London
09.2022 -
Bachelor of Science - Physics and Computer Application
University of Kerala, India
07.2018 - 05.2021
Skills
- Cash handling
- Customer Service
- Attention to Detail
- Prioritisation
- Excellent communication
- Problem-solving
- Strategic Planning
- Leadership
- Microsoft Excel
Certification
- Business Analysis & Process Management ( issued by Coursera Project Network): Analyse business processes and find solutions to existing business problems.
- Managing Your Career: Early Career (Issued by LinkedIn Learning): Acquired
insights into effective career management strategies tailored for the early stages
of professional growth.
- Communication Foundations (Issued by LinkedIn Learning): Developed
essential communication skills, including effective verbal and written
communication, active listening, and interpersonal interactions.
- Creating a Career Plan (Issued by LinkedIn Learning): Gained proficiency in
devising comprehensive career plans, aligning personal aspirations with
professional goals for a successful and fulfilling journey.
Languages
English
Advanced (C1)
Timeline
Senior Food and Beverage Assistant
Radisson Blu Hampshire Hotel
10.2023 - Current
Food and Beverage Assistant
Warren House Hotel
09.2022 - 09.2023
Master of Business Administration - International Business MBA
University of Greenwich, London
09.2022 -
Bachelor of Science - Physics and Computer Application
University of Kerala, India
07.2018 - 05.2021
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