Adithyan Mk

PROFESSIONAL EXPERIENCE

Duty Manager / Operations Supervisor

Pret A Manger – London, United Kingdom
2023 – Present

• Lead daily operations of a high-volume retail store generating approximately £13,000 in daily revenue, ensuring efficient operational performance.
• Achieved a reduction in weekly wastage from 3.7% to 3.4% through precise sales forecasting and optimized product demand planning
• Drove weekly sales growth from 4.5% to 7% through strategic waste reduction, efficient staff‑hour control, and accurate weekly ordering, while consistently improving SOS and key KPI metrics
• Supervise, coach, and motivate a team of 10–12 staff members, driving high levels of productivity, engagement, and customer satisfaction.
• Successfully trained and developed 5 Team Leaders, strengthening leadership capability and improving team performance.
• Manage inventory control, stock ordering, and waste management, ensuring optimal stock levels and reduced operational waste.
• Implement operational improvements to streamline workflow efficiency and enhance service delivery.
• Monitor KPIs including sales performance, labour efficiency, and operational targets, consistently achieving weekly performance goals.
• Maintain strict compliance with operational procedures, food safety standards, and quality control requirements.
• “Recognised with 4 Outstanding cards and 1 Super Outstanding card, boosting weekly bonus performance from 1% to 2.5% through consistent operational excellence and strong KPI delivery.

Operations Manager

Mutual Serve Nidhi Financial Bank – India
2022 – 2023

• Managed daily operational activities within a financial services environment, ensuring smooth workflow and service efficiency.
• Supervised operational staff and coordinated HR processes including staff support, scheduling, and productivity management.
• Built and maintained strong client and stakeholder relationships, improving service quality and operational trust.
• Introduced workflow optimisation strategies that improved operational efficiency and reduced process delays.
• Oversaw risk management procedures and regulatory compliance, ensuring alignment with internal policies and operational controls.
• Monitored performance metrics and implemented operational improvements to support business objectives.
• Awarded the Operational Excellence Award for successfully improving workflow efficiency and operational cost management.

Event Operations Manager (Part-Time During Studies)

Bangalore, India

Event operations for Marriott Hotel Bangalore, BMW promotional launch events, Maggie Events, and Infosys Bangalore.

• Managed logistics and operations for large-scale corporate and hospitality events.
• Supervised and coordinated 30+ event staff, ensuring efficient task execution and service delivery.
• Led operational planning including scheduling, logistics coordination, and event workflow management.
• Delivered high-profile events successfully through strong leadership, organisation, and communication.

EDUCATION

MBA – Logistics & Supply Chain Management
Bangalore North University – India

Postgraduate – International Business Management
University of Hertfordshire – United Kingdom

KEY ACHIEVEMENTS

• Operational Excellence Award – Mutual Serve Nidhi Financial Bank
• Super Outstanding Performance Award – Pret A Manger
• 4 × Outstanding Performance Awards – Pret A Manger
• Successfully trained and developed 4 Team Leaders
• Consistently delivered operational targets within high-volume retail environments
• Managed operations supporting £13K daily revenue performance

TECHNICAL SKILLS

Microsoft Excel
Operational Reporting
Inventory Analysis
Data Analysis
Process Improvement Tools
Operational Planning

LEADERSHIP & ACTIVITIES

College Union Chairman

Led the organisation of university events involving 2,000+ participants, managing teams, logistics, and event coordination.

Sports Leadership

Former School Cricket Team Captain and College Football Team Captain, demonstrating leadership, discipline, and teamwork.

• Identified bottlenecks, implemented solutions, increased productivity.
• Improved operational efficiency by streamlining processes and implementing strategic plans.
• Developed risk mitigation strategies, ensured business continuity during crises.
• Analysed performance metrics, identified areas for improvement in operations management.

Event Operations Manager (Part-Time During Studies)
Bangalore, India

Projects included event operations for Marriott Hotel Bangalore, BMW new promotion launching, Maggie Events, and Infosys Bangalore.

• Managed large-scale event operations and logistics coordination in hospitality and corporate environments.
• Supervised and coordinated 30+ event staff, ensuring efficient task management and service delivery.
• Trained event teams and coordinated scheduling, logistics, and operational planning.
• Successfully delivered high-profile events through strong organisation, communication, and leadership