Adina Hrior
London
Summary
A highly adaptable and resourceful Psychology graduate with extensive professional experience and a deep passion for understanding people. The degree provided profound insight into human behaviour while integrating a technological approach, refining analytical and research skills, and expanding expertise across various fields.
Recognised for exceptional communication abilities, a natural aptitude for building rapport, and a keen enthusiasm for learning. A motivated and dynamic individual with the confidence to navigate diverse environments, quickly grasp new concepts, and effectively engage with others to drive positive outcomes.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Residents Services Manager
Dandi Living
London
2024.08 - Current
- Successfully managed a diverse community of residents while overseeing all building operations, thereby developing strong problem-solving, multi-tasking, and effective communication skills.
- Handled sales-related tasks, including conducting property viewings, facilitating tenancy renewals, and maintaining a comprehensive understanding of lease agreements and contracts.
- Planned and hosted themed events by personally selecting concepts, organising engaging activities, coordinating catering, and curating a cohesive aesthetic to create memorable experiences..
Front Desk Ambassador
The Goring Hotel
London
2024.02 - 2024.08
- Maintained high customer service standards in a luxury hotel, consistently enhancing guests' stays through attentive and personalised service.
- Developed strong interpersonal skills by upholding a polished and professional demeanour at all times, contributing to an elevated guest experience.
- Collaborated with multiple teams, which strengthened my problem-solving and operational coordination abilities.
Front of House Service Coordinator
The Orange Tree Restaurant
Wivenhoe, Essex
2022.10 - 2023.11
- Demonstrated effective time management by successfully balancing concurrent roles.
- Communicated clearly with both customers and team members.
- Proficient in multitasking, from guest seating and order-taking to maintaining a tidy dining area, even during peak periods.
Customer Service Specialist
Dossier Perfumes
Timisoara
2021.05 - 2021.10
- Demonstrated effective written and verbal communication to provide prompt remote customer support and swiftly resolve issues.
- Adapted rapidly to remote work, showcasing strong self-discipline, time management, and organisational skills.
- Assisted customers with queries using in-depth product knowledge, taking decisive action to boost satisfaction and loyalty.
Sales Assosciate
Orsay
Timisoara
2021.01 - 2021.05
- Enhanced customer service skills through engaging interactions, understanding customer needs, and offering personalised recommendations.
- Contributed as a collaborative team player to foster a positive store environment.
Fundraising Sales Representative
Save the Children
London
2019.03 - 2019.08
- Effectively communicated our cause's mission and objectives.
- Adapted my communication style to engage a diverse range of audiences.
- Consistently met or exceeded weekly fundraising targets, demonstrating steadfast dedication.
Education
Bachelor of Arts - Psychology
University of Essex
Colchester, United Kingdom 2020.10 - 2023.07
Skills
- Computer proficiency
- Strong communication skills
- Organisational abilities
- Marketing knowledge
- Time management
- Data analysis - Statistics
Affiliations
- Psychology
- Marketing
- Business
- Social Media
Languages
English
Fluent
French
Elementary
Spanish
Elementary
Romanian
Native
Training
Customer Service Training
- Forbes customer service training.
Sales Training
- Learning effective upselling techniques for hotel rooms.
- Negotiation strategies for residential property rates.
Digital Marketing Course Training
- Gained knowledge of social media marketing, SEO, and content strategy.
- Learned to analyse digital campaigns and optimise engagement.
Business School Training
- Business basics
- Stock Market Insight
- Learned about global financial behaviour, including the causes and consequences of financial crashes.
Timeline
Residents Services Manager
Dandi Living
2024.08 - Current
Front Desk Ambassador
The Goring Hotel
2024.02 - 2024.08
Front of House Service Coordinator
The Orange Tree Restaurant
2022.10 - 2023.11
Customer Service Specialist
Dossier Perfumes
2021.05 - 2021.10
Sales Assosciate
Orsay
2021.01 - 2021.05
Bachelor of Arts - Psychology
University of Essex
2020.10 - 2023.07
Fundraising Sales Representative
Save the Children
2019.03 - 2019.08