Adil Mubarak Pookkat Thodi

Customer Service Experience, Various Positions in Hospitality, London, UK, Mar 2022 – Present

• Configured hardware, devices, and software to set up work stations for employees
• Collaborated with team members to meet daily sales targets and improve overall efficiency.
• Completed food, fire, and health safety training. Managed customer orders, ensured prompt service, and minimized errors in food preparation.
• Consistently received positive feedback from both customers and colleagues alike due to dedication towards outstanding service delivery
• Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service

• Increased sales by 15% over six months by upselling compatible hardware components and providing personalized tech solutions to meet customer needs.
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Conducted regular competitor analysis to identify opportunities for market differentiation and growth.

• Analyzed industry trends to inform strategic planning efforts for clients seeking increased market share or new product offerings.
• Created detailed documentation outlining best practices for future consulting engagements, increasing overall effectiveness of projects delivered by firm.
• Managed multiple social media accounts simultaneously, maintaining consistent voice and message across platforms.
• Managed over 50 client calls per day as part of training.