ADIL AYYADAN
High Wycombe,Buckinghamshire
Summary
Dynamic and results-oriented professional with a solid background in retail operations, customer service, and online entrepreneurship. Adept at leveraging strategic sales tactics, exceptional interpersonal skills, and a customer-centric approach to drive revenue growth. Proven ability to cultivate strong client relationships, negotiate effectively, and exceed sales targets. Eager to apply a robust skill set and a track record of success to contribute significantly to a sales-driven environment, delivering tangible value and fostering lasting customer satisfaction.
Overview
6
6
years of professional experience
58
58
years of post-secondary education
Work history
Customer service assistant
Morrisons
High Wycombe, Buckinghamshire
07.2022 - Current
- Assisted customers with varying questions using product knowledge and service expertise.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Unloaded goods by hand, manually lifting up to [Number] kgs inline with company OH&S standards to mitigate personal injury risks.
- Scanned and processed deliveries using [Equipment], ensuring accuracy prior to drop-off to avoid misdelivery.
- Safely loaded and unloaded packages with zero material damage.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Online retailer
SELF OWNED
KERALA, INDIA
07.2018 - 01.2022
- Photographed items for product and lifestyle imagery to heighten customer appeal.
- Developed loyalty and retention mechanics to increase subscriber numbers.
- Identified and implemented new initiatives to grow income generation.
- Managed in-season trading, balancing profit maximisation with risk management.
- Spearheaded new marketing tactics and innovative strategies to improve underperforming KPIs.
- Decided on appropriate placement of ads to achieve maximum results.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Assessed risk reporting processes to verify inclusion of all tactical, technical and strategic risks and issues.
Education
Master of Business Administration - INTERNATIONAL
Buckinghamshire New University
High Wycombe 02/2022 - 02.2024
Bachelor of Business Administration - Airline And Airport Management
Bharathiar University
India 04.2017 - 12.2020
Skills
- Market risk assessment
- Negotiation Skills
- Digital Marketing
- Customer Service
- Retail Management
- Responsibility
- Target-Oriented
- Ability to Work Independently
- Adaptability to Fast-Changing Work Environments
Timeline
Customer service assistant
Morrisons
07.2022 - Current
Online retailer
SELF OWNED
07.2018 - 01.2022
Bachelor of Business Administration - Airline And Airport Management
Bharathiar University
04.2017 - 12.2020
Master of Business Administration - INTERNATIONAL
Buckinghamshire New University
02/2022 - 02.2024