Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Adighi Okosin

luton,Central Bedfordshire

Summary

Committed care coordinator with passion for helping others and improving healthcare system experiences. Familiar with electronic health records and scheduling software. Dedicated to patient advocacy with talent for collaboration with interdisciplinary teams. Organised student familiar with healthcare possesses strong passion for patient care. Skilled in coordinating and managing schedules.


Demonstrates talent for facilitating communication among team members. Seeking care coordinator role to utilise skills to improve patient outcomes and satisfaction. Dedicated with extensive experience in social work and healthcare management. Highly skilled in coordinating care for individuals with complex medical needs, focusing on patient safety and satisfaction. Compassionate experienced developing bespoke support plans for vulnerable individuals. Quickly builds rapport with service users to optimise assessments, interventions and programme outcomes. Specialises in work. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.


Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.


Compassionate possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in. Collaborative team player with strong clinical and interpersonal skills. Available hours per week, weekends and evenings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work history

Care Coordinator

juleecare ltd
the instant offices, 96-100 luton rd, AL5 3BL, Central Bedfordshire
02.2023 - Current
  • Matched needed service of patients to suitably qualified and experienced care workers to provide high-quality service.
  • Worked with recruitment personnel to provide sufficient current and future staffing levels.
  • Managed and monitored branch rostering requirements of individual care teams.
  • Made provider appointments and met transportation needs to help service users manage healthcare requirements.
  • Adhered to health and safety requirements in all aspects of care.
  • Provided workflow management by reviewing systems to track deadlines and troubleshoot provider shortages.
  • Allocated suitable carer to customers and answered questions or concerns to alleviate stress or confusion.
  • Observed and respected patient dignity, privacy and independence to encourage communication
  • Liaised with variety of healthcare professionals, social workers and case managers to deliver highest level of care to service users.
  • Responded efficiently to day-to-day changes in care and support packages.
  • Promoted independence and positive wellbeing when working with vulnerable adults and children.
  • Oversaw multiple social work cases simultaneously, directing assessments, conducting interviews and recommending best courses of action.
  • Supported integration of service users back into community life to maximise successful transition rate.
  • Coordinated with trained and licensed service providers to facilitate life skills workshops for vulnerable adults.
  • Attended regular training and supervision workshops for improved service user support.
  • Maintained confidential case documentation in line with data protection regulations.
  • Monitored service user progress, escalating concerns for swift resolution.
  • Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
  • Provided mental health support to service users, as well as signposting community resources and local charities.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.
  • Liaised with families and caregivers to develop balanced rehabilitation programmes.

Care Worker

Joelma limited
AW HOUSE, 6-8 STUART STREET LUTON. LU1 2SJ, Central Bedfordshire
10.2022 - 01.2023
  • Aided in bathing, dressing and continence support.
  • Encouraged community inclusion by supporting social activities, attending local support groups and events.
  • Provided personal hygiene assistance, consistently promoting comfort, dignity and respect.
  • Observed and documented vital signs, promptly reporting abnormalities for monitoring.
  • Talked and actively listened to service users to nurture trusted relationships.
  • Planned, prepared and served meals for service user, strictly following prescribed dietary orders.
  • Performed range of motion exercises, supporting improved service user health and fitness.
  • Upheld nationally recognised care standards.
  • Supported, guided and empowered service users to achieve their optimal capabilities.
  • Maintained accurate records to effectively measure client development against care plan objectives.
  • Transported clients to appointments and completed errands.
  • Assisted individuals with daily activities to facilitate independent living.
  • Facilitated regular leisure activities to fully engage clients.
  • Administered medication with rigorous planning and recordkeeping.

IT Technician

SKYTRACK WEST AFRICA SERVICES LTD
Suite 26, Sille – Zeka Plaza, 29 Adebayo Adedeji C, fct Abuja
06.2017 - 07.2022
  • Maintained optimum levels of IT support to staff across sites.
  • Completed value-adding tasks such as firmware upgrades and downgrades.
  • Documented repairs in log book to maintain accurate records.
  • Monitored local network to optimise performance.
  • Conducted failure analysis on failed or returned devices.
  • Coordinated and executed routine hardware upgrades.
  • Troubleshot various incidents related to hardware, networks and software faults.
  • Prioritised incoming tickets to facilitate maximum efficiency.

IT Support Engineer/Contact Agent

NATIONAL EMERGENCY MANAGEMENT AGENCY
Abuja, Fct Abuja
09.2016 - 03.2017
  • Acted as first point of contact for clients experiencing complex software issues, escalating calls as necessary to ensure speedy resolution.
  • Translated common questions into real improvements to user-facing documentation, guides and examples.
  • Worked to optimise maintenance processes to support existing and future contracts.
  • Contributed to curation of documented engineering procedures, practices and policies.
  • Achieved high levels of customer satisfaction by proactively ensuring prompt resolution of support cases.
  • Troubleshooted and analysed issues as Subject Matter Expert (SME) and escalation point.
  • Monitored and documented performance and up-time for company products.
  • Reported incidents, risks and hazards by following set procedures.
  • Created assessment reports of equipment issues and resolutions using operational data.
  • Supported out-of-hours service by working unsociable hours on-call.
  • Researched and investigated client complaints to make recommendations and action plans.
  • Communicated technical concepts to customers clearly by phone, email and online chat.
  • Reduced escalation workload and maintained timely feedback to management.

Front Desk Receptionist

OPAL NETWORK LIMITED
ABUJA, FCT ABUJA
05.2016 - 08.2016
  • Greeted visitors upon arrival, verifying identity and booking details and issuing visitor passes.
  • Actioned over 30 emails daily and handled up to 50 incoming phone calls.
  • Transmitted digital and printed documents to customers by post or email.
  • Provided critical administrative support to co-workers.
  • Assisted administrative staff with special projects using file management skills.
  • Delivered front of house duties with warm and professional manner.
  • Reduced waiting times through effective time and resource management.
  • Coordinated and facilitated internal and external company events.
  • Expertly handled complaints and recorded customer feedback to enhance guest experience.
  • Performed administrative support tasks such as data entry, appointment scheduling and phone call screening.

Intern Trainee

Interdev Testing Services Limited
port harcourt, rivers state
05.2013 - 11.2013
  • Managed calendar and scheduled appointments for executives to attend meetings.
  • Answered phone enquiries and directed phone calls to specific departments.
  • Assisted in formulating expenditure reports to submit to manager.
  • laboratory assistant, handled the geotechnical and soil strength capacity test.
  • I was responsible for the conclusive report writing from an accumulative project test of the company.
  • I worked diligently with my team mates as a site supervisor.

Education

NVQ Level 2 - health care

Hertfordshire Care Providers Association
United Kingdom
04/2023 -

cpd/training courses - supervision and appraisal

hertfordshire care provider association
united kingdom
07/2023 - 07/2023

NCFE CACHE principles of safeguarding level 2 - safeguarding and protection in health and social care

hertfordshire care providers association
united kingdom
04/2023 - 04/2023

national qualifications level 1 - gateway qualification award in health care

Hertfordshire Care Providers Association
United Kingdom
04/2023 - 04/2023

CPD/Training - Care Certificate

Hertfordshire Care Providers Association
United Kingdom
03/2023 - 03/2023

CPD/Training - Nutrition and Oral Health at end of life

Hertfordshire Care Providers Association
United Kingdom
02/2023 - 02/2023

Bachelor of Engineering - computer engineering

Caritas University
Nigeria
12/2009 - 01/2015

Bachelor of Science - Business Management

university of calabar
Nigeria
10/2006 - 09/2011

Skills

  • Care Act 2014 knowledge
  • Care planning and rostering
  • Patient care database
  • Service user rapport building
  • Case management
  • Discharge planning
  • People Planner system proficiency
  • Individual care and support plans
  • CQC compliance
  • Disease management education
  • Health promotion and maintenance
  • Business development strategies
  • Behaviour pattern recognition
  • Treatment plan development
  • Crisis consultation
  • Solution-focused techniques
  • Documentation
  • Database coordination
  • Organizational skills
  • Program oversight
  • Healthcare operations
  • Strategic planning
  • Scheduling
  • Organizational standards
  • Decision making
  • Quality assurance
  • Monitoring tools
  • Care Planning

Languages

English
Advanced
Afrikaans
Native

Timeline

Care Coordinator

juleecare ltd
02.2023 - Current

Care Worker

Joelma limited
10.2022 - 01.2023

IT Technician

SKYTRACK WEST AFRICA SERVICES LTD
06.2017 - 07.2022

IT Support Engineer/Contact Agent

NATIONAL EMERGENCY MANAGEMENT AGENCY
09.2016 - 03.2017

Front Desk Receptionist

OPAL NETWORK LIMITED
05.2016 - 08.2016

Intern Trainee

Interdev Testing Services Limited
05.2013 - 11.2013

NVQ Level 2 - health care

Hertfordshire Care Providers Association
04/2023 -

cpd/training courses - supervision and appraisal

hertfordshire care provider association
07/2023 - 07/2023

NCFE CACHE principles of safeguarding level 2 - safeguarding and protection in health and social care

hertfordshire care providers association
04/2023 - 04/2023

national qualifications level 1 - gateway qualification award in health care

Hertfordshire Care Providers Association
04/2023 - 04/2023

CPD/Training - Care Certificate

Hertfordshire Care Providers Association
03/2023 - 03/2023

CPD/Training - Nutrition and Oral Health at end of life

Hertfordshire Care Providers Association
02/2023 - 02/2023

Bachelor of Engineering - computer engineering

Caritas University
12/2009 - 01/2015

Bachelor of Science - Business Management

university of calabar
10/2006 - 09/2011
Adighi Okosin