Adiba Humaira
London
Summary
Dedicated professional with expertise in front desk operations and health records management, demonstrating proficiency in the Microsoft Office suite. Skilled in direct patient communication and multilingual interaction, ensuring effective coordination and scheduling of appointments. Known for patience, empathy, and multitasking abilities, aiming to enhance patient care through seamless communication and efficient administrative support.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Barista
Starbucks
London
- My role as a trainee barista was to maintain a calm, professional demeanour in fast-paced environments, quickly addressing customer needs, resolving inquiries, and de-escalating challenges. Highly adaptable, effectively balancing multiple priorities and quickly learning new systems, processes, and recipes. I had to maintain strong attention to details, safety, and product standards.
Reception Admin
Supporting Care
London
- My role as a receptionist was to take calls from care workers and clients, listen to their concerns, and link them with the appropriate person. As a result, I developed an independent work style, as well as communication and interpersonal abilities.
Reception Admin
East side Dental practice
London
- My job as a receptionist in a dental office entailed dealing with patients, such as scheduling appointments, cancelling appointments, picking up calls from patients, greeting patients when they arrived at the dental office, ensuring that all of the doctors' devices were fully charged, collecting money from paid patients, and so on. I learned a variety of skills in this position, including how to work in a fast-paced atmosphere, communication skills, time management skills, technical skills, and organisational abilities.
Reception Admin
Mile End Dental Surgery
London
03.2022 - 06.2025
- I work as a receptionist at this dental practice. In this position, my responsibilities include opening and closing the surgery on time, ensuring patients are satisfied with the customer service, booking and scheduling appointments. If there are any technical issues, I must ensure that they are resolved by the end of the day. This position has taught me skills such as multitasking, communication, computer skills, and problem solving.
Education
Bachelor of Science - Financial Economics
University of Westminster
London 09.2022 - 06.2025
A-Levels - English Literature, Sociology, Psychology
Oaklands Sixth Form
London, Uk 09.2019 - 08.2021
Skills
- Microsoft office suite proficiency
- Direct patient communication
- Multilingual communication
- Effective co-ordination
Front desk professionalism
- Health records management
- Scheduling appointments
- Patient communication
- Patience and empathy
- Multitasking
Timeline
Bachelor of Science - Financial Economics
University of Westminster
09.2022 - 06.2025
Reception Admin
Mile End Dental Surgery
03.2022 - 06.2025
A-Levels - English Literature, Sociology, Psychology
Oaklands Sixth Form
09.2019 - 08.2021
Barista
Starbucks
Reception Admin
Supporting Care
Reception Admin
East side Dental practice
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