Adeyiga Ogunsi
London
Summary
High-performing recent graduate with a Master's in International Business. Recognized for academic excellence. Possess 7+ years of experience as a Sales Business Development Representative. Skills include sales, cold and warm calling, effective communication, SaaS platforms, and complex problem-solving. Demonstrated ability to align business needs with organizational goals and consistently deliver projects within tight deadlines.
Overview
9
9
years of professional experience
Work History
Telephone Researcher Interviewer
IPSOS MORI
Edinburgh (Remote)
04.2024 - Current
- Negotiated access to senior executives, increasing the monthly survey participation rate by 40%
- Surpassed target with 2.4 business surveys per hour, doubling expected productivity
- Visualized survey data using Microsoft Power BI, contributing to a 100% increase in customer satisfaction
- Achieved an average of 86 call turnovers per hour, maintaining high operational efficiency
- Documented daily work reports and tracked workflow using Jira, improving task visibility and team productivity by 25%
- Developed a keen understanding of various industries, allowing for more informed conversations with respondents and a heightened ability to extract valuable information.
- Upheld ethical standards throughout all phases of research projects while adhering to guidelines set forth by governing bodies such as IRB, MRS, or other regulatory organizations.
- Ensured high-quality research by meticulously verifying collected information and identifying inconsistencies.
- Increased participant engagement by utilizing active listening skills and empathetic communication during phone conversations.
Front Of the House
Burger Boi
Castle Bromwich, Birmingham
01.2024 - 04.2024
- Processed over 200 orders daily with 90% accuracy, ensuring smooth customer transactions
- Improved customer satisfaction score from 3.6 to 4.2 by offering detailed allergy advice
- Reduced repair resolution time by 20% by creating a standard operating procedure
- Addressed 95% of service requests within SLA limits, consistently surpassing performance targets
- Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
- Answered telephone to make reservations and take orders.
- Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.
- Coordinated with kitchen staff to ensure timely delivery of food orders, minimizing wait times for guests.
Team Lead Sales Business Development
Cloud 9 IT Solutions Limited
Abuja, Nigeria
09.2019 - 10.2022
- Initiated and engaged over 100 C-suite executives in conversations about code migration and cloud cost optimization, resulting in a 20% response rate through targeted cold calling.
- Expanded client base by 30% within six months by identifying potential customers and initiating over 200 strategic outreach efforts, including cold calls, email campaigns, and LinkedIn messaging.
- Consistently met or exceeded sales targets, contributing significantly to the team's overall success.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Conducted market research to identify new business opportunities and target areas for expansion.
- Developed business pipeline using cold and warm techniques.
- Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity.
- Collaborated closely with marketing teams to develop targeted campaigns for lead generation.
- Leveraged social media platforms to network and prospect, increasing the company's reach within target markets by 25% and generating 50+ new leads through consistent engagement and content sharing.
Operation Manager
Madsek Nigeria Limited
Lagos, Nigeria
11.2015 - 09.2019
- Improved customer complaint resolution by 20%, increasing overall customer satisfaction.
- Streamlined documentation review processes, reducing errors and increasing processing speed.
- Facilitated team communication and project updates through Slack CRM, leading to a 40% increase in collaboration efficiency and faster issue resolution.
- Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes.
- Developed comprehensive account plans for 15+ clients, detailing objectives, timelines, and key performance indicators (KPIs), which improved client retention by 20% and ensured alignment with business goals.
- Networked among local businesses and community organizations to develop leads and generate business.
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
Education
Master of Science - International Business
University of Lincoln
Lincoln, United Kingdom02.2024
Pre-Masters - Business
University of Lincoln
Lincoln, United Kingdom02.2023
Bachelor of Science - Industrial Chemistry
Bowen University
Nigeria10.2014
Skills
- Empathy
- Microsoft Office
- Microsoft Power BI
- Market Analysis
- Active Listening
- Team Collaboration
- Critical Thinking
- Excellent Communication
- Multitasking
- Problem-solving abilities
- Attention to Detail
- Time Management
- Teamwork and Collaboration
- Problem-Solving
- Cross-cultural communication
- Goal-oriented mindset
- Information Gathering
Languages
English
Hobbies and Interests
- Football
- Gaming
- Hangouts
- Reading
- Traveling
Awards
Winner of UoL 4.0 Challenge 2023, The University of Lincoln organized a competition where students were assigned to various companies facing operational challenges. Conducted a gap analysis of the company's current business processes ('as-is'), identifying bottlenecks and control weaknesses. They then proposed a future state solution ('to-be') to enhance efficiency and effectiveness.
Timeline
Telephone Researcher Interviewer
IPSOS MORI
04.2024 - Current
Front Of the House
Burger Boi
01.2024 - 04.2024
Team Lead Sales Business Development
Cloud 9 IT Solutions Limited
09.2019 - 10.2022
Operation Manager
Madsek Nigeria Limited
11.2015 - 09.2019
Master of Science - International Business
University of Lincoln
Pre-Masters - Business
University of Lincoln
Bachelor of Science - Industrial Chemistry
Bowen University