Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Awards
Timeline
Generic

Adeyiga Ogunsi

London

Summary

High-performing recent graduate with a Master's in International Business. Recognized for academic excellence. Possess 7+ years of experience as a Sales Business Development Representative. Skills include sales, cold and warm calling, effective communication, SaaS platforms, and complex problem-solving. Demonstrated ability to align business needs with organizational goals and consistently deliver projects within tight deadlines.

Overview

9
9
years of professional experience

Work History

Telephone Researcher Interviewer

IPSOS MORI
04.2024 - Current
  • Negotiated access to senior executives, increasing the monthly survey participation rate by 40%
  • Surpassed target with 2.4 business surveys per hour, doubling expected productivity
  • Visualized survey data using Microsoft Power BI, contributing to a 100% increase in customer satisfaction
  • Achieved an average of 86 call turnovers per hour, maintaining high operational efficiency
  • Documented daily work reports and tracked workflow using Jira, improving task visibility and team productivity by 25%
  • Developed a keen understanding of various industries, allowing for more informed conversations with respondents and a heightened ability to extract valuable information.
  • Upheld ethical standards throughout all phases of research projects while adhering to guidelines set forth by governing bodies such as IRB, MRS, or other regulatory organizations.
  • Ensured high-quality research by meticulously verifying collected information and identifying inconsistencies.
  • Increased participant engagement by utilizing active listening skills and empathetic communication during phone conversations.

Front Of the House

Burger Boi
01.2024 - 04.2024
  • Processed over 200 orders daily with 90% accuracy, ensuring smooth customer transactions
  • Improved customer satisfaction score from 3.6 to 4.2 by offering detailed allergy advice
  • Reduced repair resolution time by 20% by creating a standard operating procedure
  • Addressed 95% of service requests within SLA limits, consistently surpassing performance targets
  • Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
  • Answered telephone to make reservations and take orders.
  • Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.
  • Coordinated with kitchen staff to ensure timely delivery of food orders, minimizing wait times for guests.

Team Lead Sales Business Development

Cloud 9 IT Solutions Limited
09.2019 - 10.2022
  • Initiated and engaged over 100 C-suite executives in conversations about code migration and cloud cost optimization, resulting in a 20% response rate through targeted cold calling.
  • Expanded client base by 30% within six months by identifying potential customers and initiating over 200 strategic outreach efforts, including cold calls, email campaigns, and LinkedIn messaging.
  • Consistently met or exceeded sales targets, contributing significantly to the team's overall success.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Conducted market research to identify new business opportunities and target areas for expansion.
  • Developed business pipeline using cold and warm techniques.
  • Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity.
  • Collaborated closely with marketing teams to develop targeted campaigns for lead generation.
  • Leveraged social media platforms to network and prospect, increasing the company's reach within target markets by 25% and generating 50+ new leads through consistent engagement and content sharing.

Operation Manager

Madsek Nigeria Limited
11.2015 - 09.2019
  • Improved customer complaint resolution by 20%, increasing overall customer satisfaction.
  • Streamlined documentation review processes, reducing errors and increasing processing speed.
  • Facilitated team communication and project updates through Slack CRM, leading to a 40% increase in collaboration efficiency and faster issue resolution.
  • Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes.
  • Developed comprehensive account plans for 15+ clients, detailing objectives, timelines, and key performance indicators (KPIs), which improved client retention by 20% and ensured alignment with business goals.
  • Networked among local businesses and community organizations to develop leads and generate business.
  • Enhanced sales techniques and marketing plans to strengthen business development efforts.

Education

Master of Science - International Business

University of Lincoln
Lincoln, United Kingdom
02.2024

Pre-Masters - Business

University of Lincoln
Lincoln, United Kingdom
02.2023

Bachelor of Science - Industrial Chemistry

Bowen University
Nigeria
10.2014

Skills

  • Empathy
  • Microsoft Office
  • Microsoft Power BI
  • Market Analysis
  • Active Listening
  • Team Collaboration
  • Critical Thinking
  • Excellent Communication
  • Multitasking
  • Problem-solving abilities
  • Attention to Detail
  • Time Management
  • Teamwork and Collaboration
  • Problem-Solving
  • Cross-cultural communication
  • Goal-oriented mindset
  • Information Gathering

Languages

English

Hobbies and Interests

  • Football
  • Gaming
  • Hangouts
  • Reading
  • Traveling

Awards

Winner of UoL 4.0 Challenge 2023, The University of Lincoln organized a competition where students were assigned to various companies facing operational challenges. Conducted a gap analysis of the company's current business processes ('as-is'), identifying bottlenecks and control weaknesses. They then proposed a future state solution ('to-be') to enhance efficiency and effectiveness.

Timeline

Telephone Researcher Interviewer

IPSOS MORI
04.2024 - Current

Front Of the House

Burger Boi
01.2024 - 04.2024

Team Lead Sales Business Development

Cloud 9 IT Solutions Limited
09.2019 - 10.2022

Operation Manager

Madsek Nigeria Limited
11.2015 - 09.2019

Master of Science - International Business

University of Lincoln

Pre-Masters - Business

University of Lincoln

Bachelor of Science - Industrial Chemistry

Bowen University

Similar Profiles

CREATE PROFILE
Adeyiga Ogunsi