Adeyemi Yusuf
Service Desk Analyst
LONDON,ENG
Summary
First-rate Service Desk Analyst with over 2 years of experience offering outstanding 1st and 2nd support to users of various levels. Exceptional skills and knowledge in providing technical support and subject matter expert on Active Directory and Virtual machine among others. Established reputation as a driven sharp technology expert when working with customers to identify and deploy solutions. Motivated to learn, grow and excel as an Analyst, currently undertaking AWS Training and Google Cloud Training, that's eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
7
7
years of professional experience
Work History
IT Service Desk Analyst
Safetykleen
London, ENG
08.2021 - 08.2022
- Provided Tier 1 and 2 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Provided replacement files to customers missing data, media files, and software components.
- Integrated Salesforce CRM and other customer relationship management software into support operations.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Collaborated with colleagues in both domestic and international support facilities.
- Translated complex technical issues into digestible language for non-technical users.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Executed troubleshooting and server support in both in-person and remote situations.
- Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Resolved issues related to operational components for LAN, WAN and voice systems.
Service Desk Analyst
Haretz Solutions
07.2018 - 02.2020
- Providing technical support for end user via phone, email and face-to-face
- Resolving and maintaining tickets from anywhere to P5 to P1 that will be escalated to 2nd or 3rd line
- Teams Management of BMS systems and tickets using monitoring alert systems such as Prometheus
- Working with Active directory to add/remove/unlock and disable user accounts.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution
- Diagnosed and resolved user system functionality issues to enable completion of desired operations
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
Sales Assistant
John Lewis & Partners
03.2016 - 05.2018
- Greeting and serving customers entering store.
- Handling complaints or forwarding serious issues to manager on duty.
- Conducting customer transactions.
- Replenishing supply of stock on shelves.
- Assisting with store deliveries.
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Maintained records related to sales, returns and inventory availability
- Completed orders and organised product deliveries to meet customer timetables
- Built and cultivated long-term quality relationships with numerous clients by addressing needs and providing superior customer service
Net-a-porter - General Operative
02.2015 - 01.2016
- Picking and packing of products
- Liaising with delivery drivers and assisting with loading of products to ensure timely delivery of products to customers
- Labelling of packages and logging of products before delivery
- Loading of packages onto pallets and wrapping.
- Handled 8 calls per hour to address customer inquiries and concerns
Human Resource Assistant
Cushman & Wakefield
02.2014 - 12.2014
- Recruitment of Candidates with analysing the current market and talent pool, consulting stakeholder, and management of budgets.
- Assisting with the advertisement of a number of roles that are a core function to the business Processing of payroll.
- Ensuring expenses are reimbursed and bonuses are issued accordingly Update of policies.
- Policies are updated every few months ensuring its updated as a reaction to an occurrence.
Education
A-Level -
Christ The King Sixth Form College
Kennington 09.2015 - 07.2017
Skills
Application support
Technical documents comprehension
Mac systems
Technical issues analysis
Desktop support
Customer service expert
Data recovery
Software diagnosis
TCP/IP
Client relationship management
Account management
Problem Solving Skills
Software Diagnosis
Strong Communication
Troubleshooting
Customer Contact
Technical Support
Application Support
Technical Skills
Network diagnostics
Adobe and Adobe Flash
Microsoft Office Specialist (MOS) Expert
Windows 10
Staff education and training
User credential management
Business Development
Wide-area Networks
Xsan 2 Administrator
System Architecture
Organization and Time Management
Application installations
Ticket support system management
Timeline
IT Service Desk Analyst
Safetykleen
08.2021 - 08.2022
Service Desk Analyst
Haretz Solutions
07.2018 - 02.2020
Sales Assistant
John Lewis & Partners
03.2016 - 05.2018
Net-a-porter - General Operative
02.2015 - 01.2016
Human Resource Assistant
Cushman & Wakefield
02.2014 - 12.2014
A-Level -
Christ The King Sixth Form College
09.2015 - 07.2017