Adeyemi Alagbe
Implementation & Support | Content Management | Data Analytics | Crytographic Key Management
Sleaford
Summary
Client-facing Application Support Specialist with extensive understanding of root causes for issues and appropriate solutions to problems. Purpose-driven professional with record as strong team player. Discerning Computer Systems Analyst devoted to improving computer systems and network performance for enhanced productivity. Works actively with management to develop cost-benefit analyses and set objectives for system maintenance and upgrades. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Technical Business Support Manager
Universal Integrated Solutions & Investment Services
01.2023 - Current
- Maintained strong knowledge of third-party risk management within vertical industry.
- Use application to track, maintain and update trouble tickets.
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Installed, configured and provided ongoing configuration management for custom applications.
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
Application Support Team Lead
Secure ID Limited
07.2022 - 12.2022
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
- Prepared in-depth reports for each project managed and updated documentation as changes occurred.
- Provided software recommendations to assist clients in meeting business objectives.
- Communicated with clients on consistent basis to achieve requirements.
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
- Guided team in layout modifications to improve functionality.
- Participated in on-site requirements gathering sessions and translated client requirements to determine project scope.
- Determined coding requirements for specialized scripts.
Team Lead
Secure ID Limited
07.2015 - 06.2022
- Supervision of operations/support team to meet agreed on TAT,
- Meeting customer expectations on the printing unit
- Manage and achieve desired user support for both internal and external customers
- Customer Issue tracking and resolution
- Implementation of customer and product catalogs to manage products
- Identifying opportunities in improving process automation
- Interfacing with Internal and External clients
- Developed diligent staff training and mentorship programs to provide accomplished new starters for positive team results
- Prepared detailed reports on updates to project specifications, progress, identify conflicts, and team activities
- Mentored newly hired employees and developed a training manual for all Data Processing personnel to use for reference purposes
- Ensuring that Card Operation units provide the right support productions.
- Coached team members in techniques necessary to complete job tasks.
Supervisor
Secure ID Limited
04.2011 - 06.2015
- Card Operation & IT Support, Provide accurate and appropriate information in response to customer inquiries
- Demonstrated mastery of customer service calls
- Carried out day-day-data processing duties accurately and efficiently
- Collaborating and partnering with marketing, business design, and product teams
- Compliance with relevant regulations
- Compiled, sorted, and verified the accuracy of card data before personalization
- Provide timely updates/feedback to all stakeholders on the progress review
- Managing the process of Audit Trail initiation for card collections, and further card personalization
- Weekly and Monthly preparations.
Web Developer
Cyhermes Limited
Lagos
10.2008 - 05.2010
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and XSLT
- Determined coding requirements for specialized scripts.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
- Delivered user support to clients to train, educate and answer questions.
- Took concepts and produced design mockups and prototypes to strengthen designs, enhance user experiences and improve site interactions.
Education
ISO/IEC 20000 IT Service Management Associate - IT Services
01.2021 - 04.2021
Business Management
02.2021 - 05.2021
Strategic Information System Planning &Integration
Diploma - Software Management: Software Development
12.2004 - 05.2005
Higher National Diploma - Computer Science
01.2010 - 05.2013
Compliance Management
05.2023 - 06.2023
Skills
Software platforms
Affiliations
Supervised team of 10 staff members.
Resolved product issue through consumer testing.
Knowledge of scrum ceremonies such as Sprint Planning, Design Reviews, Daily Stand-up, Sprint Reviews and Retrospectives.
Automation of fulfillment processing.
Issue Management and Resolution
Product Catalog System
Developing processes and tools for customer implementation lifecycle to identify all defects and provide an efficient interface with all marketing and technical departments.
Implementation of User Acceptance Process
Certifications
2020-11
IBM Professional Data Analyst
Potentials
Ability to achieve target with minimum supervision
Good team player with strong analytical mind
Good team management and time management
Human management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 10 in the development of Production Process Flow.
- Resolved product issue through consumer testing.
- Implementation of Content Management System
Timeline
One Education - , Compliance Management
05.2023 - 06.2023
Technical Business Support Manager - Universal Integrated Solutions & Investment Services
01.2023 - Current
Application Support Team Lead - Secure ID Limited
07.2022 - 12.2022
Metropolitan School of Business & Management - , Business Management
02.2021 - 05.2021
ISO - ISO/IEC 20000 IT Service Management Associate, IT Services
01.2021 - 04.2021
Team Lead - Secure ID Limited
07.2015 - 06.2022
Supervisor - Secure ID Limited
04.2011 - 06.2015
Yaba College Of Technology - Higher National Diploma, Computer Science
01.2010 - 05.2013
Web Developer - Cyhermes Limited
10.2008 - 05.2010
Aptech Computer Education - Diploma, Software Management: Software Development
12.2004 - 05.2005
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