Adewunmi Ajibowu
milton keynes
Summary
Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management and training. Provide superior customer service and resolve all issues quickly and with positive attitude. Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Financial Customer Advisor
Belron UK
05.2023 - Current
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
- Assisted customers with varying questions using product knowledge and service expertise
- Participated in regular training to maintain up-to-date knowledge on company products and policies
- Handled phone, email and social media enquiries with consistent customer service across multiple channels
- Answered customer telephone calls promptly and improved on-hold wait times.
- Offered current, accurate advice on optional solutions for concerns.
- Set appointments with field teams to carry out service changes or deliver new products.
- Assisted customers with additional retail services, including alterations, special orders and item loans.
- Managed over 30+ daily calls, taking orders and escalated cancellations.
- Documented customer interactions in internal database to maintain complete customer service history.
Customer Service Advisor
Parcelforce Worldwide
08.2022 - 05.2023
- Updated customer databases with accurate and current information.
- Initiated outbound calls to prospective customers, presenting product offerings and addressing inquiries.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
- Developed sales materials and promotional content to enhance interactions with customers.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Obtained feedback from customers to improve service experience.
- Assisted customers with varying questions using product knowledge and service expertise.
Data entry administrator
AQA- Education
05.2022 - 08.2022
- Maintained GDPR compliance through safe, secure customer data handling.
- Updated office databases and records with accurate, current information.
- Transferred data from paper formats into database systems using keyboards, data recorders and optical scanners.
- Conducted research, obtaining information for incomplete documents and materials.
- Verified accuracy of information and sorted information of documents for computer entry.
- Completed periodic database backups to prevent data loss.
- Used advanced Excel knowledge to manage and manipulate high-volume data.
CUSTOMER SERVICES ADVISOR
BPHA
10.2021 - 05.2022
- Oversaw the day-to-day team performance in order to meet and exceed all business objectives, achieve monthly sales targets and exceed customer expectations
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
- Professionally responded to escalated customer enquiries; and ensured the provision of excellent customer service at all times; thereby increasing repeat business
- Promoted a customer centric culture by maintaining an outstanding level of customer service and client relations
- Recorded and processed customer data accurately.
Customer service Advisor- Finance
ACCESS BANK
07.2015 - 03.2021
- Handled in-person, email and mailed correspondence.
- Set appointments with field teams to carry out service changes or deliver new products.
- Advised customers on availability, pricing and location of products.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Implemented customer follow up to uphold service standards.
- Managed over 50 customer calls per day, and Increased sales by 10%.
Education
Google IT Support -
Master of Science - Internatinal Business
University of Hertfordshire
09.2023
BSc (Hons) - Business Studies
University of Lagos
07.2014
Skills
- Complaint resolution
- Complaint Handling
- CRM Software
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Organizational Skills
- Microsoft Office
- Data Entry
Certification
- Salesforce Certified Administrator
- Google IT Support Professional Certificate
- Microsoft Office Specialist (MOS) Certification
Timeline
Financial Customer Advisor
Belron UK
05.2023 - Current
Customer Service Advisor
Parcelforce Worldwide
08.2022 - 05.2023
Data entry administrator
AQA- Education
05.2022 - 08.2022
CUSTOMER SERVICES ADVISOR
BPHA
10.2021 - 05.2022
Customer service Advisor- Finance
ACCESS BANK
07.2015 - 03.2021
Master of Science - Internatinal Business
University of Hertfordshire
BSc (Hons) - Business Studies
University of Lagos
Google IT Support -
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