Adewale Adewara
Southend-on-Sea
Summary
A results-driven professional with a strong focus on business outcome alignment and risk assessment capability. Demonstrates expertise in service quality assurance and supply chain understanding, supported by robust performance analysis skills. Proficient in data governance and Excel literacy, aiming to leverage these competencies to drive organisational success.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Service operation manager
Embassy international hotel
Lagos, Nigeria
03.2018 - 10.2022
- Maintained compliance with industry regulations and standards consistently.
- Resolved escalated issues swiftly, minimising service disruption.
- Coordinated staff training to elevate service delivery standards.
- Prioritised urgent tasks effectively under high-pressure situations.
- Reduced operational errors by 50% through rigorous quality control checks.
- Established effective communication channels to enhance team coordination.
- Introduced comprehensive reporting systems to improve management oversight.
System operator (Dispatch Engineer)
EKO Electricity Distribution Company
Lagos, Nigeria
09.2021 - 07.2022
- Maintained up-to-date knowledge of industry trends to inform operational strategy decisions.
- Solved complex technical problems using troubleshooting techniques; improved operational efficiency.
- Performed routine checks on backup servers; ensured data integrity at all times.
- Resolved technical issues promptly to minimise downtime by 10%.
- Collaborated with IT teams, ensuring smooth system operations across departments.
Education
Bachelor of Science - Pure Physics
Olabisi Onabanjo University
Nigeria 09.2015 - 03.2019
Bachelor of Science - Management with Digital Marketing
University of Hertfordshire
Hatfield, Hertfordshire 01.2023 - 07.2024
Skills
- Business outcome alignment
- Risk assessment capability
- Service quality assurance
- Supply chain understanding
- Performance analysis
- Understanding of data governance
- Excel literacy
Certification
Data Analysis
Computer Application
Information Governance
References
References available upon request.
Timeline
Bachelor of Science - Management with Digital Marketing
University of Hertfordshire
01.2023 - 07.2024
System operator (Dispatch Engineer)
EKO Electricity Distribution Company
09.2021 - 07.2022
Service operation manager
Embassy international hotel
03.2018 - 10.2022
Bachelor of Science - Pure Physics
Olabisi Onabanjo University
09.2015 - 03.2019