Adetutu Ayilara
Nottingham,Nottinghamshire
Summary
Detail-oriented professional with expertise in operations management and database management, demonstrating proficiency in the Microsoft Office suite. Known for exceptional discretion and confidentiality, coupled with strong customer service skills. Committed to enhancing organisational efficiency through meticulous attention to detail and effective time management.
Offering strong capabilities in communication, organisation, and problem-solving. Knowledgeable about employee relations, recruitment processes, and basic HR functions from previous work experiences. Ready to use and develop skills in conflict resolution, team collaboration, and HR software in [Desired Position] role.
Overview
17
17
years of professional experience
30
30
years of post-secondary education
1
1
Certification
Work history
Administrator
Nottingham CityCare Partnership CIC
Nottingham, Nottingham
11.2025 - Current
- Facilitated internal communications with clear and concise memos and bulletins.
- Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
- Improved record keeping system with attention to detail and thoroughness.
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Took meeting minutes and distributed to core staff for effective inter-office communication.
- Enhanced team productivity for better project completion rates through effective schedule management.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
Service Support Administrator
Nottingham City General Practice Alliance
Nottingham, Nottingham
09.2023 - 10.2025
- Delivered frontline administrative and operational support in a busy healthcare environment.
- Maintained accurate staff and patient records using System One.
- Managed correspondence and documentation following organisational procedures.
- Coordinated scheduling for managers and clinicians to enhance operational efficiency.
- Handled sensitive information discreetly, ensuring confidentiality compliance at all times.
- Responded to inbound phone calls, providing exceptional customer service to clients.
- Acted as primary contact for patients, facilitating communication with doctors and healthcare teams.
- Processed home visit requests accurately, ensuring timely documentation and follow-up.
Assistant Employee Relations Officer
NAOC Ltd
Lagos
05.2015 - 01.2023
- Professionally managed internal grievances, enhancing company reputation and trust.
- Fostered positive workplace culture by developing strong relationships with staff.
- Facilitated workshops to promote workforce diversity and inclusion.
- Efficiently handled maternity leave requests, minimising workflow disruptions.
- Maintained collaborative relationships with departments, agencies, and stakeholders to enhance cooperation.
- Managed budgets and expenses for medicals and partner management effectively.
- Produced bi-weekly reports on departmental activities to guide leadership decisions.
- Advised senior management on necessary updates to company's grievance procedure.
- Dealt with disciplinary matters for ensuring adherence to company policies.
- Maintained up-to-date knowledge on employment law; ensured compliance across all departments.
- Coordinated reference and background checks for compliance with right-to-work guidelines.
- Coordinated employee engagement activities, including recognition programmes and team-building events.
Administrative officer
NAOC Ltd
Lagos
11.2012 - 05.2015
- Adapted quickly to changes in procedures or policies; maintained consistency in output quality despite fluctuations in workload demands.
- Organised monthly reports to maintain record accuracy.
- Simplified complex information via clear, concise written communication skills; eased understanding across departments.
- · Collected and analysed budgetary data, performance metrics, and staffing levels for departmental activities.
- Managed schedules for leadership and staff, coordinating meetings and organising events.
- Analysed departmental medical performance using SAP to identify improvement areas.
- Prepared monthly reports on staff medical bills accurately and timely using Excel and SAP.
- Reviewed processed monthly bills to ensure accuracy and timeliness, providing recommendations as needed.
- Maintained comprehensive records of departmental activities, including budgets and personnel files.
- Processed purchase orders and managed vendor contracts using System Application and Product (SAP).
- Delivered exceptional customer service to colleagues and external representatives.
Human resources executive assistant
NAOC Ltd.
Lagos
01.2009 - 11.2012
- Managed daily operations of busy office, including scheduling, billing, and client service
- Developed and maintained relationships with key clients and vendors
- Coordinated meetings and events, including travel arrangements and logistics
- Writing monthly reports on departmental performance
- Processed travel expenses and reimbursement requests submitted by employees.
- Maintained databases and filing systems to boost team efficiency by 25%
- Developed reports on staff performance to assist in annual appraisals.
- Managed holiday schedules avoiding understaffing issues during peak periods.
- Managed employee records for easy reference during audits or reviews.
Education
Master of Business Administration - Human Resources Management
Ladoke Akintola University of Technology
Lagos/ Nigeria 09.2011 - 05.2013
Higher National Diploma - Business Management
Yaba College of Technology
Lagos/Nigeria 09.2003 - 05.2026
GCSEs - Business studies
Our Lady of Apostles Secondary School
Lagos/Nigeria 09.1991 - 05.1997
Skills
- Discretion and confidentiality
- Microsoft office suite proficiency
- Attention to Detail
- Database management
- Operations management
- Time efficiency
- Customer Service
Certification
CIPD Level 5 Diploma in People Management - In view
References
References available upon request.
Timeline
Administrator
Nottingham CityCare Partnership CIC
11.2025 - Current
Service Support Administrator
Nottingham City General Practice Alliance
09.2023 - 10.2025
Assistant Employee Relations Officer
NAOC Ltd
05.2015 - 01.2023
Administrative officer
NAOC Ltd
11.2012 - 05.2015
Master of Business Administration - Human Resources Management
Ladoke Akintola University of Technology
09.2011 - 05.2013
Human resources executive assistant
NAOC Ltd.
01.2009 - 11.2012
Higher National Diploma - Business Management
Yaba College of Technology
09.2003 - 05.2026
GCSEs - Business studies
Our Lady of Apostles Secondary School
09.1991 - 05.1997