Highly motivated Computer Science graduate with over 7 years of technical & commercial work experience and a proven track record of driving growth, optimizing operations, and surpassing performance targets across diverse roles. Recognized for excellence, strategic thinking, and meticulous attention to detail, consistently achieving outstanding outcomes. Excel in leveraging cutting-edge technologies to navigate challenges, with strong leadership and communication skills to propel teams towards success. Distinguished for proactive problem-solving and innovative approaches, identifying opportunities for process improvement and delivering cost savings.
Hi, I’m
ADETUNJI FALOLA
EDINBURGH,UNITED KINGDOM
Summary
Overview
7
years of professional experience
2
years of post-secondary education
Work history
Allure Effect LLCOntario , Canada
IT and Web Design Instructor (Remote)
01.2024 - Current
Job overview
- Instruct and mentor students in web design principles, focusing on technologies such as HTML, CSS, JavaScript, and WordPress.
- Provide comprehensive training in IT support, covering areas like hardware troubleshooting, software installation, and network maintenance.
- Develop and deliver engaging lesson plans that balance theoretical knowledge with practical hands-on experience.
- Provide constructive feedback on student projects, fostering a growth-oriented mindset and encouraging creative problem-solving.
- Collaborate with fellow educators to enhance teaching methodologies and share best practices.
- Prepare students for industry certifications and professional development in both web design and IT support.
Edinburgh Napier University (SCEBE)Edinburgh, Scotland
Web developer
09.2023 - 12.2023
Job overview
- Worked as part of a dynamic team of 6 in the development of a Project Management Platform for University Staff & Students.
- Personally contributed to the creation of critical modules, showcasing expertise in both server-side and User Interface development.
University of Edinburgh (Edinburgh Global)Edinburgh, Scotland
IT Support Assistant (Mastercard)
07.2023 - 09.2023
Job overview
- Procure, build and distribute laptops to 2023 intake of Mastercard Scholars Foundation Program (MCF), Cara and Karta scholars.
- Assisting line manager to find appropriate methods for efficiently building circa 60 laptops with same MacOS specification.
- Update support information to ensure relevant and useful signposting to University and external support services (e.g. Apple) is made available.
- Delivered short introduction to equipment for Mastercard Scholars (with assistance from MCF team).
- Collaborated with IT team members to ensure smooth operations and effective problem-solving, including building managed SDX desktops.
- Handled & responded to user inquiries and resolved IT-related problems, including troubleshooting hardware and software, via email, ticketing system (UniDesk), and in person.
CUSTOMARY COURT OF APPEAL (JUDICIARY)Ogun State, Nigeria
IT ADMINISTRATOR/REGISTRAR
09.2021 - 09.2022
Job overview
- Identified and mitigated potential risks within IT infrastructure through proactive security measures.
- Led training sessions for team proficiency in system management and troubleshooting.
- Maintained documentation of all systems, software, and hardware.
- Established and improved IT governance processes to keep pace with changing demands.
- Led server maintenance activities for systems to keep critical functions operational.
- Designed and implemented scalable, efficient IT infrastructure in collaboration with cross-functional teams.
- Engaged in development and enhancement of IAM solutions, leveraging strong technical foundations.
Allure Effect LLCLagos, Nigeria
Technical Support Specialist
07.2019 - 07.2021
Job overview
- Provided specialized support via inbound phone calls for proprietary software applications, ensuring efficient and effective resolution of complex technical issues.
- Applied ITIL principles to manage and resolve incidents, service requests, and problems, adhering to best practices and improving service delivery.
- Troubleshot and resolved software and hardware issues, achieving high user satisfaction levels and minimizing system downtime.
- Utilized popular ticketing systems (e.g., Jira, ServiceNow) to track, prioritize, and manage support requests and issues.
- Collaborated with development teams to identify and address software bugs, implementing updates and enhancements.
- Conducted software installations, configurations, and regular updates for end-users to ensure optimal performance and security.
- Employed remote support tools to assist users with technical issues, effectively reducing downtime and improving resolution times.
- Delivered training sessions for end-users on software applications and best practices to enhance user proficiency and minimize support requests.
- Analyzed and resolved network connectivity issues to ensure continuous system availability and reliable performance.
Himarac LimitedLagos, Nigeria
IT Support Analyst
08.2018 - 06.2019
Job overview
- Acted as a reliable Subject Matter Expert (SME) by providing prompt and accurate expertise to other support agents.
- Troubleshot operating systems, hardware, and software problems to identify root causes through inbound phone calls and remote assistance.
- Communicated complex technical concepts to customers with varying levels of technical understanding in a clear and non-patronizing manner.
- Provided technical expertise to contribute to 2nd and 3rd line of support, ensuring efficient resolution of advanced issues.
- Anticipated and prevented issues with technical infrastructure to minimize downtime, leveraging ITIL principles for process improvement.
- Utilized Jira for managing and tracking support tickets, ensuring timely and organized responses to user inquiries and issues.
- Employed advanced troubleshooting techniques and expert application knowledge to solve system user interface problems efficiently.
OKE-ADO COMMUNITY HIGH SCHOOL (NYSC)Lagos, Nigeria
TEACHER
08.2017 - 07.2018
Job overview
- Maintained organized files and documentation of each student's progress
- Created and implemented lesson plans based on child-led interests and curiosities
- Developed and implemented well-rounded and age appropriate curriculum.
Education
Edinburgh Napier UniversityEdinburgh, United Kingdom
Master of Science from Computing With Professional Placement
09.2022 - 07.2024
University overview
Correlation OneEdinburgh / United Kingdom
Professional Certification from Data Analytics
01.2024 - 06.2024
University overview
Federal University of Agriculture, AbeokutaABEOKUTA, NIGERIA
Bachelor of Science from Computer Science
09/2012 - 02.2017
University overview
Skills
- Help Desk and Customer Support:
- Ticketing system usage
- Remote desktop support
- End-user support
- Communication and active listening - System Administration:
- User account management
- Security best practices
- Backup and recovery procedures
- System updates and patch management - Software Applications:
- Microsoft Office Suite
- Antivirus & endpoint protection
- Remote access tools (TeamViewer, AnyDesk)
- Collaboration tools (SharePoint, Slack, Jira, UniDesk, Microsoft Teams) - Technical Proficiency:
- Hardware and software troubleshooting
- Operating systems (Windows, macOS, Linux)
- Network troubleshooting
- Problem Solving
- Peripheral device management (printers, scanners, etc)
- Managed SDX Desktop
Languages
English
Native
Yoruba
Native
Timeline
IT and Web Design Instructor (Remote)
Allure Effect LLC
01.2024 - Current
Correlation One
Professional Certification from Data Analytics
01.2024 - 06.2024
Web developer
Edinburgh Napier University (SCEBE)
09.2023 - 12.2023
IT Support Assistant (Mastercard)
University of Edinburgh (Edinburgh Global)
07.2023 - 09.2023
Edinburgh Napier University
Master of Science from Computing With Professional Placement
09.2022 - 07.2024
IT ADMINISTRATOR/REGISTRAR
CUSTOMARY COURT OF APPEAL (JUDICIARY)
09.2021 - 09.2022
Technical Support Specialist
Allure Effect LLC
07.2019 - 07.2021
IT Support Analyst
Himarac Limited
08.2018 - 06.2019
TEACHER
OKE-ADO COMMUNITY HIGH SCHOOL (NYSC)
08.2017 - 07.2018
Federal University of Agriculture, Abeokuta
Bachelor of Science from Computer Science
09/2012 - 02.2017