ADETOLA HAMMED OKUSAGA
Maryhill,Glasgow
Summary
Compassionate Support Worker with a knack for building positive relationships and creating a supportive environment. Skilled in managing challenging behaviours and providing emotional support, resulting in improved client well-being and increased independence. Known for fostering trust and promoting a positive atmosphere.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work history
Support Worker
Community Integrated Care
2025.08 - 2026.05
- Deliver high-quality personal care and mobility support in line with individual care plans.
- Administer medication safely and accurately in accordance with policy.
- Prepare nutritious meals and monitor clients' health and well-being.
- Maintain clear, timely, and compliant documentation.
- Promote safeguarding practices and report concerns appropriately.
Operations and Record Unit Manager
B.S. Hospital
2023.01 - 2025.04
- Ensured adherence to policies and protocols by supervising daily activities of staff members.
- Created an inclusive culture within the team; encouraged open communication and mutual respect among staff members.
- Improved unit efficiency by streamlining workflows and refining processes.
- Managed resources effectively for optimal utilisation.
- Records and compliance management.
- Ensured compliance with health and safety regulations during all operations.
- Liaised with other departments to ensure smooth operations.
- Safe guarding and risk management.
- Maintained high standards of cleanliness across clinical administrative areas.
- Fostered a positive work environment, improved employee morale and job satisfaction.
- Boosted employee motivation, guiding staff development and facilitating team building exercises.
Health Care Assistant / Support Worker
B.S. Hospital
2023.01 - 2025.01
- Provided personal care including hygiene, feeding, mobility and emotional support.
- Monitored and recorded patient observations and escalated concerns appropriately.
- Administered medication under supervision in line with care plans.
- Supported clinical visits and assisted with vital signs monitoring.
- Maintained patient dignity, confidentiality, and safety at all times.
Customer Service Advisor (Call Handler Supervisor)
Globacom Ltd
2006.01 - 2022.01
- Delivered high-quality customer service across phone, email, and live chat platforms.
- Resolved complex queries and complaints while meeting performance KPIs.
- Maintained accurate CRM records and collaborated with internal teams.
Education
MSc - Information Technology with Data Analytics
University of the West of Scotland
United KingdomBSc - Economics
Ogun State University (Now Olabisi Onabanjo University)
Ogun state, Nigeria 1998.01 - 2004.01
Skills
- Person-Centered Care and Safeguarding
- Medication Administration and Compliance
- Personal Care and Mobility Support
- Vital Signs Monitoring
- Professional boundaries understanding
- Reliable and trustworthy
- Dealing with vulnerable clients
- Infection control knowledge
- Empathy for clients
- Record-keeping
- Residential housekeeping
- Accurate Record Keeping and Documentation
- Team Collaboration (MDT Working)
- Emotional Resilience and Professionalism
- Health and Safety and COSHH Awareness
- Excellent Communication & Interpersonal Skills
- Resilience in difficult situations
REFERENCES
Available upon request.
PROFESSIONAL TRAINING
- Active Support
- Medication Administration
- Autism (Foundation)
- Dementia (Foundation)
- Emergency First Aid
- Infection Prevention and Control
- Manual Handling
- Prevention and Management of Violence and Aggression (PMVA)
- Safeguarding
- Trauma Informed Practice
- Standard Care Certificate (Health Education England)
- Skills for Care and Skills for Health
Timeline
Support Worker
Community Integrated Care
2025.08 - 2026.05
Operations and Record Unit Manager
B.S. Hospital
2023.01 - 2025.04
Health Care Assistant / Support Worker
B.S. Hospital
2023.01 - 2025.01
Customer Service Advisor (Call Handler Supervisor)
Globacom Ltd
2006.01 - 2022.01
BSc - Economics
Ogun State University (Now Olabisi Onabanjo University)
1998.01 - 2004.01
MSc - Information Technology with Data Analytics
University of the West of Scotland