ADETOLA ALONGE
England
Summary
Passionate Early Childhood Educator with extensive experience supporting children, adults, and families, including those with special educational needs, developmental disorders, and social vulnerabilities. Brings additional experience in business management and customer advisory roles, where I developed skills in multi-agency collaboration, conflict resolution, and ethical decision-making. Skilled in safeguarding, advocacy, and delivering personalised interventions that improve social, emotional, and educational outcomes. Experienced in both academic and community settings, with expertise in evidence-informed practice, curriculum design, and promoting wellbeing. Committed to empowering vulnerable populations and advancing social inclusion through ethical and effective practice. Brings practical expertise in assessing needs, designing and implementing care plans, and monitoring outcomes to ensure meaningful impact. Dedicated to applying these skills to social work practice, supporting individuals to overcome challenges and achieve their full potential.
Overview
12
12
years of professional experience
Work History
24/7 Customer Advisor (Overseas Operations)
Jet2.com/Jet2Holidays
03.2023 - Current
- Managed complex cases across 65+ European destinations, ensuring safety, compliance, and ethical decision-making.
- Conducted data analysis and case evaluations, providing actionable recommendations for policy enhancement.
- Manage escalations by reviewing case histories in detail, conducting objective, evidence-based analyses, and making fair, well-reasoned decisions that align with policy and best practices.
- Collaborate with multidisciplinary teams, including customer service representatives, managers, and technical support staff, to enhance service delivery, sharing insights and feedback to drive decision-making and enhance customer experience.
- Manage customer data input, storage, and retrieval within the client management system, ensuring accuracy through strict validation measures, cross-checking information, and conducting regular audits.
- Conduct training sessions on customer service best practices, helping team members improve communication and decision-making skills.
- Implemented strict data validation measures to ensure the accuracy and integrity of customer records, consistently achieving 100% compliance with GDPR standards and minimising errors in case handling.
- Utilise Microsoft Excel, Word, PowerPoint, Teams, and Access to streamline data management, create detailed reports, and enhance cross-team communication.
- Analysed customer service interactions and dispute resolution cases, contributing to a 35% improvement in resolution efficiency.
- Organise meetings, prepare agendas, and create detailed minutes of key discussions to keep stakeholders informed and facilitate effective decision-making.
- Effectively prioritise and manage urgent customer requests, schedule appointments, and administrative tasks using the Eisenhower Matrix.
- Adapt quickly to changing priorities, shifting demands, and unexpected challenges while maintaining high-quality service delivery.
- Actively participate in professional development programs, workshops, and certifications to stay updated with industry trends, best practices, and regulatory changes.
- Retained valuable clientele by proactively addressing concerns, identifying potential issues, and offering suitable solutions.
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
Business Development Manager
Newedge Finance Limited
05.2019 - 08.2022
- Led a team of over 150 professionals, including Caseworkers, Sales Agents, Managers, Marketing and IT staff, overseeing recruitment, onboarding, performance management, and career development to ensure alignment with organisational objectives.
- Managed case assessments, ensuring fair and objective decision-making aligned with policy guidelines.
- Led the “Pay Small, Dream Big” initiative, providing low-income families with access to educational resources and technology, reducing barriers to learning and social inclusion, and increasing applications by 52%.
- Actively contributed to strategic planning, policy development, and organisational initiatives, identifying trends and recommending solutions to enhance operational effectiveness, employee engagement, and stakeholder satisfaction.
- Utilised Microsoft Office Suite (Word, Excel, PowerPoint, Access, Teams) to manage case records, prepare reports, track community initiatives, and provide actionable insights to stakeholders.
- Launched the “Smart Choice, Simple Payments” campaign, enabling underserved communities to access smartphones on loan, using live demonstrations, local-language sessions, and tailored guidance to ensure inclusivity and accessibility.
- Collaborated with stakeholders and community organisations to tackle social and educational inequalities, empowering households to overcome economic and social challenges.
- Managed a team of over 150 professionals, including Caseworkers, Sales Agents, Managers, Marketing experts, and IT experts, ensuring strict adherence to financial and operational regulations while maintaining high performance standards.
- Identified inefficiencies in resource management and implemented a streamlined process that reduced operational costs by 38%, improving team productivity and enabling faster response times to client requests.
- Provided regular performance reviews and structured feedback, resulting in improved KPI achievement and enhanced compliance adherence.
- Managed the performance reviews, talents, career development of team members, providing feedback and mentoring to foster growth and align individual goals with broader team objectives.
- Contributed to the timely delivery of category and departmental objectives by prioritising tasks, managing workloads effectively, and ensuring that deadlines were consistently met, even when facing competing priorities.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
Assistant Lecturer in Early Childhood Education
Akwa Ibom State College of Education Akwa-Ibom
11.2016 - 11.2017
- Delivered lectures and practical workshops on early childhood development, inclusive education, and support strategies for diverse learning needs.
- Mentored students in designing individualised support plans, implementing inclusive teaching methods, and completing research projects.
- Supervised academic research, dissertation projects, and career development to ensure students met learning objectives.
- Developed online modules and used e-learning platforms (Moodle, Blackboard) to enhance accessibility, engagement, and learning outcomes increasing participation by 63%.
- Facilitated training on behaviour management, positive reinforcement, and differentiated teaching strategies to improve classroom inclusion.
- Mentored over 60 students, several achieving recognition for outstanding research or academic excellence.
- Conducted research on Female Genital Mutilation (FGM), Autism Spectrum Disorder, and ADHD contributing to a deeper understanding of its impact on child development.
- Implemented structured feedback systems for students and staff, promoting accountability, continuous improvement, and professional development, improving feedback adoption by 60%.
- Contributed to curriculum review and development, ensuring alignment with current legislation, research, and best practices.
- Conducted research on Attention Deficit Hyperactivity Disorder (ADHD), generating insights that informed and strengthened evidence-based strategies for supporting children with diverse learning needs.
- Monitored staff performance and engagement, introducing strategies to enhance productivity, collaboration, and motivation within the department, resulting in a 25% improvement in team performance metric.
- Coordinated recruitment and onboarding of teaching assistants and student volunteers, ensuring fair selection and role clarity.
- Designed and implemented assessment and evaluation frameworks that measured both student progress and teaching effectiveness, resulting in a 46% increase in overall course satisfaction and learning outcomes.
- Maintained accurate records of student attendance, participation, assignments, and grades while adhering to strict confidentiality standards.
- Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Early Childhood SEN Educator
Bradford International School
09.2013 - 08.2015
- Designed and implemented learning activities tailored to individual needs, increasing children engagement by 86%
- Supported over 30 children with additional needs, collaborating with colleagues, social workers, parents, and SEND Coordinators, to deliver targeted interventions, improving developmental outcomes by 58%.
- Planned and delivered differentiated lessons for children with ASD and communication difficulties, while providing one-on-one support to ensure their full inclusion and participation in all activities.
- Monitored and documented progress, adjusting teaching strategies, resulting in 64% improvement in learning goal attainment.
- Promoted safeguarding and well-being, ensuring all activities met safety standards and supported children’s emotional security.
- Supported children with special educational needs and implementing individualised education plans (IEPs).
- Prepared and organised classroom resources, ensuring a structured, stimulating, and safe learning space.
- Fostered an inclusive and supportive environment for SEN students, ensuring their positive experience without exception.
- Introduced visual timetables, communication aids, and adapted resources to remove barriers to learning for pupils with SEND.
- Conducted regular assessments and feedback sessions, enhancing learning outcomes and retention rates by 77%.
- Coordinated and led professional development sessions for staff on inclusive teaching methods, increasing staff effectiveness by 48%.
- Implemented structured behavioural interventions and classroom management systems, improving overall student compliance.
- Developed and maintained communication protocols with parents and external specialists, enhancing stakeholder satisfaction by 56%.
- Coordinated with special education staff to ensure accommodations were effectively implemented for students with IEPs.
Education
IMBA International Master of Business Administration -
Birmingham City University
Birmingham, United Kingdom01-2023
M.Ed. - Early Childhood and Educational Foundation
University of Ibadan
02.2020
B.Ed. - Nursery and Primary Education
Ekiti State University
09.2016
Skills
- Child Safeguarding
- Problem-solving and Organisation abilities
- Team Work and collaboration
- Multitasking Abilities
- Student Assessment & Progress Monitoring
- Data Analysis, Reporting & Compliance (GDPR, EHCP)
- Virtual Learning Platforms: Moodle, Blackboard, Teams
- Microsoft Office Suite: Word, Excel, PowerPoint, Access, Teams
- Professional Communication, Report Writing & Case Documentation
- Conflict Resolution & Ethical Decision-Making
Training
- Safeguarding in Early Childhood Education
- SEND Code of Practice 2014
- Autism Awareness & Inclusive Education
- Data Protection & GDPR Compliance
- Evidence-Based Practice & Policy Analysis
- Leadership, Mentoring & Coaching
AREAS OF EXPERTISE
Child Safeguarding & Protection, Special Educational Needs (SEND) & Inclusion, Individualised Support & Care Planning, Family & Community Engagement, Multi-Agency Collaboration & Advocacy, Assessment, Planning & Outcome Monitoring, Evidence-Based Practice & Policy Analysis, Conflict Resolution & Ethical Decision-Making, Data Analysis, Reporting & Compliance (GDPR, EHCP), Virtual Learning Platforms (Moodle, Blackboard, Teams).
Timeline
24/7 Customer Advisor (Overseas Operations)
Jet2.com/Jet2Holidays
03.2023 - Current
Business Development Manager
Newedge Finance Limited
05.2019 - 08.2022
Assistant Lecturer in Early Childhood Education
Akwa Ibom State College of Education Akwa-Ibom
11.2016 - 11.2017
Early Childhood SEN Educator
Bradford International School
09.2013 - 08.2015
M.Ed. - Early Childhood and Educational Foundation
University of Ibadan
B.Ed. - Nursery and Primary Education
Ekiti State University
IMBA International Master of Business Administration -
Birmingham City University
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