Adetayo Adekunle

• Managing stakeholders through the discovery phase to for requirements elicitation and capture for new projects and change requests to existing IT systems
• formulate ways for businesses to improve, based on previous research
• Analysing user data using tools for organisational development
• Developed and maintained detailed user personas and journey maps to inform productivity and prioritise features
• persuade internal and external stakeholders of the benefits of new technology or strategies

• Assisted and support to customers to resolve inquiries or issues.

• Resolved customer complaints or conflicts to ensure satisfaction.

• Followed up with customers to ensure concerns were addressed and resolved satisfactory

• Experience of working in a similar role providing technology customer support services, including using System Administrator tools and Active Director.
• Proven experience of prioritising work loads
• Excellent customer care and communication skills
• Working knowledge of Microsoft Office including Word, Excel and Outlook (all versions including 365) as well as Exchange Online, Azure/InTune and experience working within an ITSM system. CRM and SQL
• Maintained and implemented preventive maintenance schedules to keep equipment in optimal condition.
• Operated specialised tools and equipment required for service tasks.
• Communicated effectively with customers to explain service procedures and provide updates.

• Analysed in depth analysis of large datasets to uncover trends and patterns.

• Cleansed and ensured data accuracy and integrity by preprocessing.

• Communicated findings and insight to stakeholders through reports and presentations.

• Forecasted historical data and predictive modelling techniques to future trends

•proposing solutions to an organisation’s leaders, and keeping them updated with progress

•creating documents to outline the proposed changes and the steps involved.

•ensuring the changes are made – for example, by overseeing the implementation of new technology or a new approach

•contributing to training and support for people affected by new systems and processes.