Summary
Overview
Work history
Education
Skills
Interests
Languages
Timeline
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ADESOLA FAKOYA

LEEDS,West Berkshire

Summary

Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.

Overview

8
8
years of professional experience

Work history

liaison officer

  • Between the department and faculty members fostering positive communication and collaboration to achieve shared goals
  • Delivered timely updates and information to the departments about important events and notices while also engaging with students to address their concerns.

Head Customer

First Bank of Nigeria PLC
01.2021 - 01.2022
  • CRM software to handle over 100 daily customer requests and complaints, ensuring adherence to the bank's standards and risk management protocols for high-networth individuals, and ensuring all transactions and interactions met legal and ethical standards
  • Identified opportunities for cross-selling and upselling bank services, like premium credit cards and investment services, aligned with client needs, expanding the business relationship
  • Offered specialized guidance on a variety of financial products and services tailored to clients' financial status and objectives, encompassing investment options, wealth management strategies, and customized banking services.

Marketing Associate

First Bank of Nigeria PLC
01.2019 - 01.2021
  • Enabled weekly facilities and loans for approximately 15 customers, leveraging a comprehensive understanding of financial products and services, and implementing marketing strategies that resulted in a 40% increase in the bank's customer base
  • Directed cross-selling efforts, resulting in 50% surge in product adoption, and exceeded sales goals by onboarding over 100 agent banking partners monthly, generating increased bonuses for the team and exceeding the bank's target
  • Assisted in developing promotional campaigns for new banking products, resulting in 25% increase in sales.

Tourism Officer

Ministry of Information and Tourism
01.2018 - 01.2019
  • Spearheaded creating and launching innovative e-tourism platforms, including a website and constructing a business database to increase visibility and access to tourist services
  • Coordinated and executed effective publicity campaigns via different social media platforms, driving engagement and raising awareness of tourism services.

Public Relation Officer

English Students Association, ENSA
01.2014 - 01.2015

Education

MA -

University of Leeds
2023

English and International

Osun State University
2017

Skills

  • Strategic planning
  • Workflow planning
  • Customer experience
  • Data confidentiality
  • Excel proficiency
  • CRM implementation
  • Payment processing
  • Microsoft Office Suite
  • Customer care
  • Transaction processing
  • Record maintenance
  • Salesforce
  • Cash Handling
  • Relationship building
  • Reviewing documents
  • Building customized solutions
  • Meeting sales goals
  • Teller experience
  • Account openings
  • Revenue Generation
  • Cross-selling expertise
  • Documentation skills
  • Developing work schedules
  • Due diligence
  • Account servicing
  • Operations management
  • Money transfers
  • Analyzing performance
  • Goal planning
  • Customer Relationship Management
  • Trouble shooting techniques
  • Record keeping and documentation
  • Cross-functional teamwork
  • Data gathering
  • Diagnostic analysis
  • Business correspondence
  • Flexible and Adaptable
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Cultural Awareness
  • Planning and Coordination
  • Clerical Support
  • Business systems analysis
  • Business planning
  • Feasibility studies
  • Workflow analysis
  • Multi-tasking
  • Requirement gathering
  • Organised and efficient
  • Client acquisition
  • Bank reconciliations

Interests

Student Magazine | member 2016 - 2017 Advocate for students' interests and concerns by reporting issues affecting students to the school body Conducted Interviews with fellow students about the necessary changes and contributed to a more informed and engaged student body.

Languages

English
Advanced

Timeline

Head Customer

First Bank of Nigeria PLC
01.2021 - 01.2022

Marketing Associate

First Bank of Nigeria PLC
01.2019 - 01.2021

Tourism Officer

Ministry of Information and Tourism
01.2018 - 01.2019

Public Relation Officer

English Students Association, ENSA
01.2014 - 01.2015

liaison officer

MA -

University of Leeds

English and International

Osun State University

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ADESOLA FAKOYA