Adesola Adebayo
London
Summary
I am a dedicated and customer focused professional with a track record of experience in customer service. I am adept at handling customer queries, resolving complaints, and ensuring a seamless customer experience. I possess strong interpersonal and problem-solving skills, with a proven ability to maintain a high level of professionalism in fast paced environments.
Overview
15
15
years of professional experience
Work History
CONCIERGE
First port Port Ltd
11.2020 - Current
- Serve as first point of contact for residents and guest, proving exceptional customer service.
- Welcoming residents and guest.
- Managing front desk operations, including handing phone calls, emails, visitors, and contractors.
- Assist in coordinating service and ensuring residents and guest satisfaction.
- Carrying out facilities checks, E.g., pool testing, lift check and fire safety check.
- Handling residents parcel and keys management.
- Monitoring CCTV and patrolling.
- Ensuring the safety and security of the residents by being aware of the building protocol and emergency procedures.
INVENTORY CLERK
Property2let Ltd
05.2016 - 01.2018
- Accessing the overall condition of property, ensuring that all were in good working condition.
- Assisting with the tracking and maintenance of property before moving-in/moving-out.
- Manage tenant inventory, including furnishings and appliances in the property.
- Conducting move-in/move-out inspections to ensure property condition of property and recorded any damages.
- Conduct meter reading, alarm check and electricity.
- Taking photographs of the exterior and interior of property.
- Reporting maintenance issues using company inventory software.
CUSTOMER SERVICE
SSP Ltd
09.2013 - 02.2016
- Assisting customers with products and related questions.
- Ensuring customers satisfaction by follow up on resolved issues.
- Resolving customer inquires via phone, email, and live chat.
- Collaboration with internal teams to address customers concerns.
- Maintaining detailed and accurate records of customers interactions.
- Resolving customers complaints and providing appropriate solutions.
RESERVATION AGENT
Patello travel and tour Ltd
08.2010 - 01.2012
- Assisting clients with travel reservations, including flights, hotels, and tour packages.
- Providing detailed information on travel options, pricing, and availability.
- Handling booking modifications, cancellations, and special requests professionally.
- Ensure a seamless travel experience by coordinating with vendors and services providers.
- Maintained accurate records of reservations and customer preference for future reference.
Education
Higher National Diploma - Business Management
Lagos State Polytechnic
01.2010
Skills
- Effective communication
- Strong problem-solving skills
- Strong IT skills
- Administration
- Programming skills (HTML, CSS, and Java)
Volunteering
Panel member for Youth and Justice(Barking& Dagenham)
Timeline
CONCIERGE
First port Port Ltd
11.2020 - Current
INVENTORY CLERK
Property2let Ltd
05.2016 - 01.2018
CUSTOMER SERVICE
SSP Ltd
09.2013 - 02.2016
RESERVATION AGENT
Patello travel and tour Ltd
08.2010 - 01.2012
Higher National Diploma - Business Management
Lagos State Polytechnic