Adeshola Dada
Ibadan
Summary
Highly personable and driven, equipped with strong communication skills and ability to resolve conflicts amicably. Demonstrates expertise in problem-solving and customer relationship management, ensuring client satisfaction. Eager to contribute to success and growth of organisation in any given role.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Customer Care Officer
Ibadan Electricity Distribution Company (IBEDC)
2025.01 - 2025.08
- Handled difficult customers calmly; achieved mutually beneficial solutions when possible.
- Prioritised tasks effectively, ensuring smooth workflow management.
- Resolved complex issues for improved client relations.
- Established rapport with clients over the phone, fostering a positive company image.
- Worked closely with other departments to resolve issues swiftly and efficiently.
- Maintained detailed records of enquiries to streamline future interactions.
- Responded promptly to emails and phone calls, ensuring quick issue resolution.
- Enhanced team productivity by facilitating cross-departmental collaboration.
- Trained new staff members to ensure high-quality customer support.
- Developed product knowledge through regular training sessions, enhancing customer experience.
Administrative clerk- Data Entry
Management Science for Health (MSH)
2019.04 - 2025.01
- Generated detailed reports via precise collation of key business metrics.
- Conducted thorough research for comprehensive and accurate data collection.
- Implemented office automation systems, improving administrative efficiency.
- Assured data confidentiality by strictly adhering to company privacy policies and regulations.
- Executed daily clerical tasks such as photocopying, scanning, faxing documents for smooth business operations.
- Completed routine data verification for error reduction and accuracy improvement.
- Enhanced customer satisfaction with quick resolution of data-related queries.
- Facilitated improved business decision making through generation of quality reports based on collected data.
Team Lead – Operations
ISON BPO
2016.02 - 2018.04
- Handled administrative tasks efficiently to support day-to-day operations.
- Managed resources with efficient allocation, scheduling and task delegation.
- Prepared reports accurately, aiding informed decision-making at higher management levels.
- Streamlined internal communication channels for better information flow across teams.
- Analysed data from operations to identify areas for improvement.
- Lead the implementation of operational strategies contributing towards organisational growth.
- Organised staff training to enhance team capabilities.
- Handled customer queries promptly, enhancing customer satisfaction levels.
- Reduced turnaround times with process improvements and automation initiatives.
- Led and managed administrative staff to maintain smooth daily operations.
Team Lead – Customer Service
Communication Network Support Services Ltd (CNSSL-CCL)
2011.03 - 2016.01
- Oversaw daily operations, ensuring optimal performance.
- Implemented training programmes, enhancing team capabilities.
- Enhanced operating procedures for smoother workflow.
- Ensured business objectives met through strategic planning.
- Maintained positive relationships through effective communication.
- Resolved complaints efficiently, fostering customer loyalty.
- Collaborated cross-functionally for seamless service delivery.
- Devised strategies to improve customer engagement.
- Facilitated staff development with ongoing training initiatives.
Education
Master of Science - Business Administration
The National Open University of Nigeria
Jabi, Abuja01.2015
Bachelor of Science - Economics
University of Ilorin
Ilorin10.2009
NIIT Certified Network Administrator -
National Institute of Information Technology
Nigeria /2011 -
Chartered Manager Certification -
Nigerian Institute of Management
/2010 -
Skills
- Time management efficiency
- CRM software mastery
- Salesforce platform
- Financial transactions handling
- Regulatory compliance understanding
- Quality assurance oversight
- Knowledge of operational key performance indices
- Business intelligence tools usage
- Business development
- Performance metrics evaluation
Certification
- Strategic Customer Focus Training – 2015
- Time Management Certification – 2015
- HR Exponential Training (Customer Service) – 2014
- Strategic Management Certification – 2012
PROFESSIONAL HIGHLIGHTS
- 95%+ customer satisfaction maintained over three consecutive years in a high-volume call centre environment.
- Reduced staff turnover by 12% through improved onboarding and mentorship programs.
- Boosted client acquisition by 15% within four months in a competitive fintech market.
- Cut data entry errors by 20% through enhanced verification processes and training.
Languages
English
Fluent
Yoruba
Native
Timeline
Customer Care Officer
Ibadan Electricity Distribution Company (IBEDC)
2025.01 - 2025.08
Administrative clerk- Data Entry
Management Science for Health (MSH)
2019.04 - 2025.01
Team Lead – Operations
ISON BPO
2016.02 - 2018.04
Team Lead – Customer Service
Communication Network Support Services Ltd (CNSSL-CCL)
2011.03 - 2016.01
Master of Science - Business Administration
The National Open University of Nigeria
Bachelor of Science - Economics
University of Ilorin
NIIT Certified Network Administrator -
National Institute of Information Technology
/2011 -
Chartered Manager Certification -
Nigerian Institute of Management
/2010 -