ADESHINA EMMANUEL ALIU
Stockton-on-Tees - United Kingdom,County Durham
Summary
A dedicated professional with a strong foundation in technical skills, including proficiency in Google Suite and Microsoft Office Suite. Demonstrates excellent communication abilities, both verbal and nonverbal, complemented by a good work ethic and willingness to work hard. Known for warmth, empathy, and emotional intelligence, with a commitment to learning new skills. Possesses good listening skills and polite phone etiquette, aiming to leverage these strengths in a dynamic work environment.
Focused business manager and a call handler with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives.
Overview
18
18
years of professional experience
2030
2030
years of post-secondary education
1
1
Certification
Work history
Cleaner
Minster Cleaning Services
Middlesbrough
03.2024 - 12.2025
- Maximize labour hour productivity by covering between 2500 to 4000 square space per hour.
- Refilling and restocking cleaning supplies and toiletries (hand wash, toilet paper, paper towels)
- Taking out the garbage, conducting monthly disinfection and deep cleaning
- Maintaining Material Safety Sheets (MSDSs) and compliance with universal precautions
Warehouse Operative
Amazon
Darlington
10.2025 - 01.2026
- Accurately sorting products for packing dispatch processes
- Pack high-volume orders accurately, packing rate of 240ph
- Proper handling of product and working according to task specification
Call Handler
Solsan Technology Ltd
Kogi State
02.2016 - 07.2023
- Receiving and prioritizing calls from the public. I was able to maintain high service level by ensuring 90% of calls are answered in 15 seconds, reducing Call abandonment Rate (CAR) and After Call Work (ACW)
- Obtaining details about the situation i.e nature of the emergency, location and ensuring Post-call Tasks are done speedily and accurately for timely response
- Providing information to the relevant agencies to ensure timely response
- Documenting call details, and dispatch information in the relevant systems
Ogun State Primary Healthcare Development Board
Ogun State
07.2016 - 05.2023
- Volunteering
- Working under the direction of Registered Healthcare Practitioners
- Supporting the set-up of the vaccination station
- Carrying out pre-screening of citizens before vaccination
- Ensuring digital records are updated promptly
- (Community Vaccination Scheme)
Operation Manager
Kenony Table Water, Food and Drinks
Lagos State
03.2013 - 02.2016
- Managed and improved operational systems, processes, and best practices.
- Ensured compliance with regulatory standards.
- Coordinated procurement, planned inventory, and distributed goods for warehouse efficiency. Reduced cost by 30% and increase sales by 270%
- Utilized financial data to improve profitability and debt recovery. Reduced debt profile by 60% and promoted financial accountability.
- Supervised quality controls, monitored production lines, and addressed distributors and personnel concerns.
- Recruited, trained, supervised, and appraised human resources.
- Initiated disciplinary actions and facilitated staff development and capacity building.
Administrative Officer
The Bells Secondary School
Ogun State
02.2008 - 12.2012
- Managed students' records and prepared expenses and budgets.
- Produced financial and administrative reports.
- Distributed and stored correspondence.
- Taught Economics and Commerce to senior classes.
- Prepared lesson plans and conducted examinations.
Education
Master of Science - International Management
Teesside University
UKBachelor of Science - Economics
University of Jos
Plateau State, Nigeria 05.2002 - 06.2006
Skills
- Technical Skills: Google Suite, Microsoft Office Suite
Soft Skills:
- Excellent communication skills both Verbal and nonverbal
- Good work ethic; willing to work hard, days and night
- Good listening skills
- Warmth, Empathy, genuine, and willing to learn new skills
- Emotional intelligence
- Polite phone etiquette
Certification
Courses and Certifications
- Distinction in International Management
- Word of Faith Bible Institute - Leadership Diploma Certificate (September 2016), Leadership Certificate Course (April 2016), Basic Certificate (July 2012).
- Alpha Plus Computer Institute – Microsoft Office Intensive Training (2006)
ADDITIONAL INFORMATION
Languages: English (Proficient)
Advanced
English
Fluent
REFERENCES
References available on request.
Volunteering
Ogun State Primary Healthcare Development Board, (Community Vaccination Scheme), Ogun State, Nigeria, 2016-07, 2023-05, Working under the direction of Registered Healthcare Practitioners, Supporting the set-up of the vaccination station, Carrying out pre-screening of citizens before vaccination, Ensuring digital records are updated promptly
Affiliations
- Meeting people, Reading and playing Table tennis
Accomplishments
Distinction in International Business Management by Teesside University
Distinction in Leadership by Word of Faith Bible institute
Timeline
Warehouse Operative
Amazon
10.2025 - 01.2026
Cleaner
Minster Cleaning Services
03.2024 - 12.2025
Ogun State Primary Healthcare Development Board
07.2016 - 05.2023
Call Handler
Solsan Technology Ltd
02.2016 - 07.2023
Operation Manager
Kenony Table Water, Food and Drinks
03.2013 - 02.2016
Administrative Officer
The Bells Secondary School
02.2008 - 12.2012
Bachelor of Science - Economics
University of Jos
05.2002 - 06.2006
Master of Science - International Management
Teesside University