Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ADERONKE MARY ADEONIGBAGBE

Lincoln

Summary

Compassionate care worker with strong dedication to helping individuals in need of mental health support. Skilled in providing patient-centered care and evidence-based interventions. Possesses deep understanding of mental health and behavioral sciences with ability to utilize knowledge to assist individuals in managing mental health challenges. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
1
1
Certification

Work History

HEALTH SUPPORT WORKER

Kezi & Clay Healthcare
10.2022 - Current
  • Provided support to the young person in terms of school work and personal care.
  • Regularly checked on young person throughout the day/night as appropriate
  • Assisted in maintaining a good standard of hygiene and tidiness within the premises by completing domestic tasks when required.
  • Escorting the young person to shopping, appointments and other activities.
  • Documented the young person's progress in confidential files.
  • Promoting the mental and physical activity of the young person by supporting them.
  • Provided client with recommendations to community resources.
  • Carried out day-day-day duties accurately and efficiently.

Health Services Assistant

Chronius Foundation Care
05.2022 - 08.2022
  • Assisted with regulatory issues such as compliance.
  • Provided in-depth support to executive staff in regards to healthcare programs and administration.
  • Consulted with healthcare professionals on business decisions.
  • Created and implemented organizational policies and procedures.
  • Managed team schedule and workflow between jobs.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Developed and maintained electronic record management systems to analyze and process data.

Business Development Executive

Arnergy Solar Limited
07.2021 - 04.2022
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Collaborated with sales and marketing departments to support business objectives and client acquisition.
  • Developed short-term and long-term sales objectives and strategic plans to meet market needs.
  • Evaluated current service needs and product satisfaction levels with established customers to improve offerings.
  • Developed and implemented value-added strategies to increase profitability, expand market share and cement customer relationships.

Customer Service Representative

Arnergy Solar Limited
07.2019 - 07.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.

Customer Service Officer

MallForAfrica
08.2016 - 06.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Provided primary customer support to internal and external customers.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Tracking and updating customers' orders for adequate follow up.
  • Notifying Customers about the arrival of their orders via mail, call and other updates platform.
  • Creating awareness for the growth and development of the company.

Call Center Agent

ISON BPO International
03.2014 - 04.2016
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Responded to customer comments and questions via LiveChat during shifts.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Documented and detailed calls and complaints using call center's CRM database.

Education

Master of Science - Management

University Of Lincoln
Lincoln, United Kingdom
09.2023

Bachelor of Arts - Linguistics

University Of Ilorin
Kwara State, Nigeria
10.2012

Skills

  • Discharge Planning
  • Patient Support
  • Life Support Technique Skills
  • Medication Identification
  • Mental Health Support
  • Wellness Checks
  • Document Organization
  • Microsoft Excel
  • Sales Expertise
  • Retail Sales Customer Service
  • Customer Relations
  • Call Center Operations
  • Lead Generation
  • Customer Service

Certification

  • Basic Life Support (Theory) - [November, 2022]
  • Building Mental Health Resilience: Bitesize Learning - [November, 2022]
  • Certified Customer Service Professional (CCSP) - [April, 2019]
  • Chartered Institute Of Customer Relationship Management (CICRM) - [December 2019]
  • Understanding learning disabilities and Autistic Spectrum Disorder - [November, 2022]
  • Safeguarding Children LV1-3 - [December, 2022]
  • Prevention and Management of Violence and Aggression - (PMVA 1 & 11) - [January, 2023]

Timeline

HEALTH SUPPORT WORKER

Kezi & Clay Healthcare
10.2022 - Current

Health Services Assistant

Chronius Foundation Care
05.2022 - 08.2022

Business Development Executive

Arnergy Solar Limited
07.2021 - 04.2022

Customer Service Representative

Arnergy Solar Limited
07.2019 - 07.2021

Customer Service Officer

MallForAfrica
08.2016 - 06.2019

Call Center Agent

ISON BPO International
03.2014 - 04.2016

Master of Science - Management

University Of Lincoln

Bachelor of Arts - Linguistics

University Of Ilorin

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ADERONKE MARY ADEONIGBAGBE