ADEOLA ELIZABETH ADENIYI
Support Worker
HULL
Summary
Support Worker with extensive expertise in fostering client independence and community integration through tailored care and strategic goal setting. Leverages strong communication and problem-solving skills to address complex needs, ensuring compliance with healthcare standards while promoting personal growth. Passionate about implementing innovative approaches to enhance social engagement and client progress.
Overview
12
12
years of professional experience
Work History
Security
CMLI Security Limited
11.2023 - Current
- Company Overview: United Kingdom
- Patrolled, monitored surveillance equipment, and controlled access points.
- Maintained comprehensive incident reports, observations and ensured accurate documentation and communicating irregularities with management.
- Protected the company's assets relative to theft, assault, fire and other safety issues.
- Responded to alarms and emergencies.
- Ensured compliance with government regulations.
- United Kingdom
Support Worker
Praise Healthcare
11.2022 - 05.2025
- Company Overview: United Kingdom
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to a determined schedule.
- Evaluated client progress toward established annual and quarterly goals.
- Promoted community integration by providing extensive physical, emotional and social support.
- Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
- United Kingdom
Customer Service Representative
Journeycall Limited
United Kingdom
03.2024 - 03.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Team Member
Yo! Sushi Limited
United Kingdom
02.2023 - 01.2024
- Prepared food orders, cooking on grill and operating fry station.
- Used proper techniques to prepare food and ingredients.
- Cultivated warm relationships with regular customers.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
Warehouse Operative
Amazon
United Kingdom
11.2022 - 12.2022
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Sales Representative
Mr. Johnson Furniture
12.2020 - 08.2022
- Company Overview: Nigeria
- Built and maintained strong relationships with both new and existing customers.
- Addressed customer inquiries, resolved complaints, and provided excellent customer service.
- Worked with other departments like marketing and operations to ensure a smooth sales process.
- Maintained accurate records of sales activities, customer interactions, and performance metrics.
- Nigeria
Volunteering
National Youth Service Corps
11.2019 - 11.2020
- Company Overview: Nigeria
- Nigeria
Gap
Living with Parents
07.2013 - 05.2015
- Company Overview: Nigeria
- Nigeria
Education
Master of Arts - Incarceration Studies
University of Hull
United Kingdom 05.2001 -
Bachelor of Arts - English Language
Obafemi Awolowo University
05.2001 -
WASSCE -
Gray's International College
05.2001 -
Skills
- Patient Care
- Communication
- Team Work
- Computer Skills
- Medication Administration
- Personal Care
- Emotional Support
- Time Management
- Cultural Awareness
- Self-Motivation and Goal-Oriented
- Analytical Skills
- Conflict Resolution
References
Available Upon Request
Timeline
Customer Service Representative
Journeycall Limited
03.2024 - 03.2024
Security
CMLI Security Limited
11.2023 - Current
Team Member
Yo! Sushi Limited
02.2023 - 01.2024
Warehouse Operative
Amazon
11.2022 - 12.2022
Support Worker
Praise Healthcare
11.2022 - 05.2025
Sales Representative
Mr. Johnson Furniture
12.2020 - 08.2022
Volunteering
National Youth Service Corps
11.2019 - 11.2020
Gap
Living with Parents
07.2013 - 05.2015
Master of Arts - Incarceration Studies
University of Hull
05.2001 -
Bachelor of Arts - English Language
Obafemi Awolowo University
05.2001 -
WASSCE -
Gray's International College
05.2001 -
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