ADENIKE TEMITOPE ADEROJU
Nottingham
Summary
I have a strong background in customer service, and I am highly skilled in building relationships with clients and developing tailored solutions to meet their needs. Experienced and reliable customer service personnel with extensive ability of providing assistance in a busy call center setting. I have administrative skills as well as ability to manage multiple tasks effectively and efficiently. Fully committed to following company procedures and winning loyal customers.
Overview
8
8
years of professional experience
Work History
Customer Service Advisor
Dandave Limited
2023.10 - Current
- Resolve customer complaints and ensure calls are handled in a professional and prompt manner.
- Contributed to the company's highest quarterly customer satisfaction rate of 92%.
- Answer an average of 60 calls per day in a high-volume call center environment.
- Consistently earned “above average” or “excellent” on-call quality evaluations.
- Train and assist entry-level customer service officers by helping them improve their listening skills, communication and multitasking abilities.
Customer Service Representative
PDC Electronics
2018.01 - 2023.09
- Helped holders of insurance policies resolve their concerns in a timely and professional fashion.
- Used computer to retrieve policyholder information while maintaining proper phone and customer service etiquette.
- Collected customer feedback from an average of 1,000 customers per year and made process changes to exceed customer satisfaction goals.
- Participated in voluntary corporate training classes to increase understanding of caller concerns and shorten call response time.
Health Care Assistant
Medi Service Community Hospital
2016.05 - 2018.04
- Provided home chore services and completed weekly grocery shopping.
- Recognize specific needs and provide the most appropriate level of service for resident well-being in a person centered way.
- Administer medication dispensed by nurse while on duty.
- Assist with medication, dressing changes and transferring patients from one point to another.
- Check and record vital signs as directed by medical or nursing staff.
- Engage and entertain residents through conversation, socialization and activity, providing personal care assistance while maintaining privacy.
Education
Bachelor of Science - Communication Studies
Lagos State University
Lagos, Nigeria09.2015
National Diploma - Accounting
Federal Polytechnic Ede
Ede, Osun StateSkills
- Communication and Interpersonal Skills
- Active Listening and Feedback Incorporation
- Attention to Detail and Accuracy
- Empathy and Customer Service Orientation
- Patience and Tolerance
- Conflict Resolution and Negotiation
- Time Management and Prioritization
- Adaptability and Flexibility
- Customer account management
- MS Office and CRM
- Multiline phone etiquette
Credit card applications
Profession Relevant Skills
- Capable of handling a variety of disputes and facilitating quick and efficient resolutions over the phone.
- Proven ability to multitask and use multiple phones and other technical devices while providing exceptional customer service.
- Proficient understanding of Microsoft Word, Excel and Access.
- Knowledgeable of common office electronics and tech support.
- Passionate about promoting lasting customer satisfaction.
- Can utilize upselling prowess to sell additional products to customers or clients after providing assistance.
- Able to enter large quantities of data into a computer and retrieve important information in a brief period of time.
- Capable of entering data while remaining online with several customers at once.
- Strong verbal communication skills allow for the fostering of strong bonds with customers during all interactions.
- Able to thrive and meet company standards in a busy call center environment both alone and in a team setting.
- Successful at satisfying different types of customers with creative and knowledgeable solutions.
Languages
English
Native or Bilingual
Hobbies and Interests
As much as I enjoy my customer service career, one of my true loves is writing songs and singing. I enjoy writing my own songs and dancing. In addition to this, I love travelling and meeting people.
Timeline
Customer Service Advisor
Dandave Limited
2023.10 - Current
Customer Service Representative
PDC Electronics
2018.01 - 2023.09
Health Care Assistant
Medi Service Community Hospital
2016.05 - 2018.04
Bachelor of Science - Communication Studies
Lagos State University
National Diploma - Accounting
Federal Polytechnic Ede