ADENIKE OLUYINKA OLADOKUN

• Assisted with personal care activities and consistently promoting positive health and hygiene.
• Used excellent communication and interpersonal skills to engage and interact with individuals in need.
• Built strong patient relationships through compassionate care and friendly rapport building.
• Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
• Administered medication with rigorous planning and recordkeeping.
• Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
• Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
• Continuously promoted best practices in health, safety and security to safeguard service user welfare.
• Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.

*During this period, I took a career break to focus on raising my children, which allowed me to strengthen my organizational, communication, and problem-solving skills in caregiving and support work.

• Took ownership of escalated customer issues and followed through to resolution.
• Implemented customer complaint response strategies, providing rapid and effective follow up to ensure customer satisfaction.
• Communicated courteously with customers by telephone and email.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Investigated customer issues to find acceptable conclusion and prevent recurrence.
• Offered recommendations to customers based on specific situations, priorities and obstacles.
• Adhered strictly to policies and procedures for continued company compliance.
• Advised management of customer service trends, creating proactive strategies to maintain best practices.
• Maintained excellent health and safety standards for continued compliance.