Adenike Okoya
Dartford,Kent
Summary
I am an organised and compassionate leader with the ability to build strong relationships with staff, families, professionals, and stakeholders. I am a highly experienced and committed service manager with over 10 years of experience in social care, possessing a strong understanding of frontline support delivery combined with proven leadership. Driving high standards of person-centred, dedicated to promoting independence, dignity and positive outcomes for the people supported while maintaining safe, effective and well-led services. Ready to make significant impact.
Overview
10
10
years of professional experience
Work history
Service manager
Avenues Trust Group
Sidcup, Bexley
12.2020 - Current
- Maintained a positive work environment through effective conflict resolution strategies among staff.
- Maintained high standards of cleanliness and hygiene throughout the premises, ensuring customer comfort and satisfaction.
- Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
- Improved response times, resulting in higher client satisfaction rates.
- Managing supported living services and lead staff teams
- Ensuring high-quality, person-centred care
- Overseeing compliance, safeguarding, rotas, recruitment, and budges.
- Completing audits, risk assessments, and service improvements.
- Working with families and external professionals.
Support worker (Older adults in care)
Avenues Trust Group
Sidcup, Bexley
01.2016 - 12.2020
- Fostered positive relationships with families and friends of residents, enhancing community ties.
- Supported family visits by preparing rooms and facilitating comfortable interactions between parties.
- Helped residents maintain independence through personalised assistance with personal tasks.
- De-escalated potentially harmful situations calmly and effectively whilst ensuring resident wellbeing.
- Supported individuals with daily living needs and independence.
- Administered medication and maintained records
- Followed care plans and safeguarded individuals
Education
Diploma of Higher Education - Leadership for Health & Social Care
Skills for Care
LondonNVQ Level 5 - Leadership Management
Trinity College London
LondonSkills
- Staff supervision & development
- Communication and relationship building
- Safeguarding and compliance
- Person-centred care planning
- Risk assessment and Health & Safety
- Rota and staffing management
- Budget and resource management
- Quality assurance
- Multi-agency working
- Problem solving and decision making
- Promoting independence and inclusion
Accomplishments
Recognition for Employee of the Year 2024
Timeline
Service manager
Avenues Trust Group
12.2020 - Current
Support worker (Older adults in care)
Avenues Trust Group
01.2016 - 12.2020
Diploma of Higher Education - Leadership for Health & Social Care
Skills for Care
NVQ Level 5 - Leadership Management
Trinity College London