Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Certification
Timeline
Generic

Adenike Elumaro

Stoke-on-Trent,Staffordshire

Summary

Friendly and open communicator with well-developed interpersonal and active listening skills. Focuses on providing timely and useful responses to customer queries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels.

Demonstrates strong organisational skills and excels in teamwork and communication. Proficient in Excel, Adept at interactive listening, unstructured data handling, information seeking, complaint handling, and customer service. Experienced with POS systems, email management, and office administration.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Data Analyst

Tedprime hub
Nigeria, Nigeria
06.2024 - 09.2024
  • Improved data quality by implementing structured validation checks.
  • Collected and analysed complex datasets for business strategy enhancement.
  • Identified trends in data to help inform decision-making processes.
  • Analysed patterns in large volumes of data, provided key insights.
  • Performed statistical analysis on diverse datasets for gaining market knowledge.
  • Developed predictive models to forecast future business trends accurately.
  • Advised on data collection and statistical methods to verify reliability of findings.
  • Interpreted statistical data and prepared findings for publication.

Account service executives

First bank of Nigeria
Ondo, Ondo
10.2022 - 02.2023
  • Strengthened client relationships by providing excellent customer service.
  • Handled complaints for improved customer satisfaction.
  • Liaised with other departments, promoting effective communication.
  • Collaborated with team members, contributing to a positive work environment.
  • Managed client accounts to maintain business relationships.
  • Enhanced service delivery standards with continual feedback analysis.
  • Addressed queries promptly for improved customer trust and loyalty.
  • Built rapport with customers, fostering a friendly environment.
  • Resolved conflicts efficiently to ensure client satisfaction.

Marketing associate

First bank of Nigeria
Ondo, Ondo
05.2019 - 09.2022
  • Conducted comprehensive market research to understand consumer behaviour better.
  • Devised marketing plans, resulting in higher lead conversions.
  • Collaborated with sales team, achieving increased revenue generation.
  • Compiled and reviewed consumer data on patterns and preferences for marketing information.
  • Advised clients on optimum mix of products and distribution channels for greatest success.
  • Leveraged market and competitor data to identify market opportunities and gaps.
  • Produced engaging content for improved customer interaction and engagement.

Education

M.sc - International business management

Staffordshire University
Stoke-on-Trent / United Kingdom
01.2023 - 05.2024

B.ed - Social studies Education

Ekiti state university
Ekiti / Nigeria
12.2012 - 05.2016

Skills

  • Critical thinker
  • Attention to details
  • Time Management
  • Organisational skill
  • Teamwork
  • Communication Skills
  • Excel
  • Microsoft Power BI
  • Microsoft SQL
  • Python
  • Interactive listening
  • Unstructured data handling
  • Information seeking
  • Complaint handling
  • Customer Service
  • POS Systems
  • Email management
  • Office admin

Languages

English

Personal Information

  • Date of birth: 10/31/92
  • Gender: Female

Certification

Data Analysis with Excel, SQL and Python

Timeline

Data Analyst

Tedprime hub
06.2024 - 09.2024

M.sc - International business management

Staffordshire University
01.2023 - 05.2024

Account service executives

First bank of Nigeria
10.2022 - 02.2023

Marketing associate

First bank of Nigeria
05.2019 - 09.2022

B.ed - Social studies Education

Ekiti state university
12.2012 - 05.2016

Similar Profiles

Create profile
Adenike Elumaro