Adenike Adebayo
Swansea,UK
Summary
A diligent, intelligent, and hard-working professional with a Master's in Management (Distinction) and a Bachelor's degree in Economics. With over 10 years of experience in financial institutions and recognized expertise in customer service. I have developed a strong ability to drive results and build lasting client relationships. Passionate about continuous learning anddevelopment, i have earned additional qualifications in Google Digital Marketing & E-Commerce and Google Professional Project Management to further enhance my skills. Committed to personal and professional growth, i strive to contribute effectively to organizational success.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
Customer Host (Lead)
Great Western Railway
11.2023 - Current
- Worked diligently toward meeting and exceeding expectations.
- Adapted quickly to changing circumstances or situations within the environment, maintaining composure under pressure.
- Enhanced customer satisfaction by providing excellent service and addressing inquiries in a timely manner.
- Provided exceptional hospitality by greeting customers warmly upon entry and assisting throughout their journey.
- Ensuring customer satisfaction while adhering to company policies.
- Resolved customer complaints effectively, promoting a positive brand by representing the brand positively while attracting new customers to the establishment.
Customer Experience Leader
McDonald's
08.2023 - 11.2023
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Prepared food and beverages within target timeframes.
- Contributed to team success by completing jobs quickly and accurately.
- Trained in food safety and hygiene practices.
- Attended to customers with friendly and accurate service.
- Maintained clean and sanitary food preparation areas and equipment.
- Flexibly took on various roles to support workflow.
- Acted as team player by helping colleagues finish their tasks.
- Learned all tasks required quickly to maximise performance.
- Prepared products following restaurant portion and presentation standards.
Crew Member
McDonald's
07.2022 - 08.2023
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Catering assistant
PGL Travels Ltd
05.2022 - 06.2022
- Served food and beverages to dining guests with outstanding customer service.
- Ensured cleanliness and usability of crockery, cutlery and utensils for smooth-running, high-functioning kitchen operations.
- Upheld outstanding levels of cleanliness through methodical clean-as-you-go approach.
- Operated cash register to quickly process sales, maintaining excellent customer service levels.
- Addressed customer questions and concerns with knowledge of menu items, ingredients and allergens.
Senior Cashier
AB Microfinance Bank
07.2014 - 03.2022
- Enhanced customer satisfaction by efficiently processing transactions and addressing concerns.
- Maintained accurate cash handling standards, minimizing discrepancies in daily reconciliations.
- Demonstrated expertise in operating various point-of-sale systems, ensuring quick adaptation to any changes or updates.
- Collaborated with team members to achieve Bank targets and improve overall performance.
Education
Master of Science - Management
Swansea University
Swansea 01.2023 -
Bachelor of Science - Economics
Lagos State University
LagosReagan Memorial Baptist Girls Secondary School
Sabo, Yaba, LagosSkills
Digital marketing
Social media marketing
E-commerce
Email marketing
Managing online stores
Google Analytics
Search engine optimizationProject management
Project scoping and planning
Risk management
Process improvement
Proficient in work management software and digital tools
Effective stakeholder communication
Budgeting and procurement
Agile project management
Accomplishments
Within two months of assuming my new role, I've gained recognition for strong management skills, a polished presentation, and exceptional customer service from satisfied customers.
Certification
Google Digital Marketing & E-commerce Certificate
Timeline
Google Project Management Certificate
12-2024
Google Digital Marketing & E-commerce Certificate
10-2024
Customer Host (Lead)
Great Western Railway
11.2023 - Current
Customer Experience Leader
McDonald's
08.2023 - 11.2023
Master of Science - Management
Swansea University
01.2023 -
Crew Member
McDonald's
07.2022 - 08.2023
Catering assistant
PGL Travels Ltd
05.2022 - 06.2022
Senior Cashier
AB Microfinance Bank
07.2014 - 03.2022
Bachelor of Science - Economics
Lagos State University
Reagan Memorial Baptist Girls Secondary School