Dynamic professional with a strong foundation in communication, multitasking, and time management, complemented by a customer-centric approach and teamwork. Demonstrates proficiency in MS Office Suite and advanced Excel usage, alongside familiarity with SAP software and office automation systems. Skilled in conflict resolution, negotiation, compliance, SLA management, and risk management. Committed to maintaining a positive attitude and professionalism while operating office equipment efficiently. Possesses bookkeeping knowledge with aspirations to enhance expertise in business operations further.
Rivers State Polytechnics, Bori, Nigeria, 05/01/05, 11/30/05, Conducted an in-depth comparative study on customer service strategies in traditional and modern deposit money banks., Successfully completed various course-related assignments, demonstrating a commitment to academic excellence., Reviewed relevant literature on customer satisfaction models and banking sector evolution., Designed and distributed surveys/questionnaires to collect primary data from bank customers and employees., Prepared a structured research report, synthesizing findings and providing recommendations for improving customer service strategies., Defended research findings before faculty and peers as part of the final assessment.