ADEMOLA OLUSEGUN

Resourceful Operations Manager with a strong history of driving business expansion opportunities, managing and sustaining client relationships, and efficiently managing cross-functional business operations across various industries. History of strengthening compliance; improving processes; and elevating output, quality, customer satisfaction and employee morale to all-time bests. Identifies and capitalises on emerging business ventures to propel an organisation to the top-tier of its industry. Able to ensure delivery of project goals, managing project needs and critical dependencies with a hands-on approach. Strives to optimise operations, reduce costs and improve service quality while strengthening the bottom line. Displays outstanding ability to plan, coordinate, and implement practices and procedures to significantly improve processes towards achieving goals.

• Excellent personnel and human resources skills, including knowledge of procedures for providing superior customer service and a productive and comfortable work environment for employees.
• Qualified communicator with written and oral communication skills, including engaging an audience and conveying information in a public speaking forum.
• Social perception skills that allow for understanding others' non-verbal reactions and adjusting communication accordingly.
• Highly proficient negotiation and persuasion skills, making it easy to come to agreements and persuade people, organisations, and vendors to meet the company in the middle.
• Ability to prioritise, efficiently manage, and utilise operational strategies while working on multiple assignments.