Committed and hardworking Business Management and Entrepreneurship undergraduate with 2 years of experience directing Hospitality industry food service. I am a well-rounded leader with a talent for supervising employees and multitasking. Swift problem solver with quick and effective solutions to a wide array of issues.
Hi, I’m
Ademar Antonio Rodrigues Pinto
NOTTINGHAM,United Kingdom
Summary
Overview
6
years of professional experience
8
years of post-secondary education
1
Certification
Work history
Lace Market Hotel Nottingham
Food and Beverage Assistant
02.2022 - Current
Job overview
- During the spring season of 2022, I helped the hotel improve its Tripadvisor reviews by delivering excellent customer service
- Communication with coworkers was essential for resolving technical issues and making short-term decisions
- Maintained thorough food, drink, and menu knowledge, providing expert assistance with customer selections.
- Cultivated clean and tidy restaurant and bar areas, minimising potential health and safety risks.
- I often reported to management about current issues, stock levels, and other logistics
- Exceeded targets by upselling drinks and sides.
- I learned skills and experiences such as opening and closing the cash accounts of the food and beverage department
- Finally, I maintained concentration while working productively in a fast-paced environment at different periods of the day
- Minimised waiting times, employing multitasking and efficiency to facilitate prompt, effective service delivery.
- Warmly welcomed guests into dining areas, strategically allocating seating and processing food orders.
- As result, This year I won an award for best-commended customer service in Nottingham, competing against all the top tier Hotels
Nottingham Trent Student Union Nottingham
Treasurer
07.2019 - 05.2020
Job overview
- It was my responsibility to develop social, sporting, and cultural activities, as well as to determine the financial costs necessary for their realization
- Managed all sales plan activities, including financial reports and memberships, resulting in profit for society.
- Enhanced business development through proactive networking and relationship-building strengths.
- Organised and build the Financial Report to present to the President of the Association
- I was responsible for requesting support and financial support from the University and the Portuguese Embassy to carry out the events, having to account for the inflows and outflows or expenses incurred
- Immediately addressed problems with customer accounts to promote quick resolution.
- Serviced existing accounts on a regular basis to maximise revenue.
Midsummer House RestaurantCambridge
Waiter
06.2019 - 09.2019
Job overview
- MIDSUMMER HOUSE RESTAURANT (2 MICHELIN STARS) (5 AA ROSETTES)
- Due to the experience already gained in other restaurants, I was recalled by my long-time manager and the role was to guide the new team to develop efficient and effective tasks at the level of service at the restaurant
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Shared product knowledge to make targeted recommendations, upsell products, and boost transaction value.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
BarclaysCambridge
Bank Teller
01.2017 - 02.2017
Job overview
- Employed accounting skills to balance cash drawers, achieving zero shortages or overages.
- Oversaw all transactional services, including bank deposits, monetary withdrawals, and financial transfers, handling an average of large sums of cash daily.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided assistance to clients of foreign origin, and dissemination of the Bank's products, such as savings and insurance.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Explained bank services, financial products, and applicable fees to customers.
AlimentumCambridge
Waiter
10.2017 - 07.2018
Job overview
- ALIMENTUM RESTAURANT (FORMER MICHELIN-STARRED AND BEST RESTAURANT AWARD DURING THE TIME PERIOD,
- Sometimes I worked as a barman as well and in the last months as a manager-assistant due to being the last employee from the previous management
- Shared product knowledge to make targeted recommendations, upsell products and boost transaction value.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Warmly greeted guests upon arrival to create a welcoming atmosphere.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
NottinghamUNIVERSITY BUSINESS CHALLENGEDijon
11.2021 - 03.2022
Job overview
- IBM- occupational techniques (making of standard breads, fancy breads, cakes and pastries) - science appliedto food and equipment (microbiology, biochemistry, hygiene) - occupational technology (basic principles,hygiene and safety) - knowledge of business and its economic, legal and social context
- Address Online (Remote), Nottingham Website https://ubcworldwide.com/
Education
Nottingham Trent UniversityNottingham
Bachelor of Science from Business Management and Entrepreneurship
09.2018 - 05.2023
University overview
Long Road Sixth form CollegeCambridge, Cambridgeshire
BTEC from Business, Information and Technological Communication
09.2016 - 05.2018
University overview
Parkside Community CollegeCambridge, Cambridgeshire
GCSEs
03.2014 - 06.2015
University overview
Skills
- Equipment management
- Quality Control
- Stock control
- Problem-solving
- Exceptional communicator
- Staff training
- Outstanding customer service
Certification
- Introduction to Digital Marketing, Nottingham College, Nottingham - 15/11/23
- Summer Academy, IESEG School of Management, Paris - 01/07/23 to 31/07/23
- Creative Mindset and Entrepreneurial Leadership, Burgundy School of Business, Dijon - 3/1/2022 to 10/1/2022
- University Business Challenge, IBM, Nottingham - 17/11/2021 to 3/03/2022
Accomplishments
Accomplishments
- Supervised a team of 4 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with a team of 4 members in the development of the University Business Challenge.
- Won an award for Best Commended Customer Service in Nottingham by Nottingham Hotels Association
References
References
Available upon request
Languages
Portuguese
Native
English
Fluent
Timeline
Food and Beverage Assistant
Lace Market Hotel
02.2022 - Current
NottinghamUNIVERSITY BUSINESS CHALLENGE
11.2021 - 03.2022
Treasurer
Nottingham Trent Student Union
07.2019 - 05.2020
Waiter
Midsummer House Restaurant
06.2019 - 09.2019
Nottingham Trent University
Bachelor of Science from Business Management and Entrepreneurship
09.2018 - 05.2023
Waiter
Alimentum
10.2017 - 07.2018
Bank Teller
Barclays
01.2017 - 02.2017
Long Road Sixth form College
BTEC from Business, Information and Technological Communication
09.2016 - 05.2018
Parkside Community College
GCSEs
03.2014 - 06.2015
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