ADEM ATACOCUGU
Felixstowe,Suffolk
Summary
Hospitality Operations Professional experienced in inventory management, customer bookings, and ticket sales. Delivered exceptional customer service in fast-paced environments while ensuring confidentiality of personal and financial data. Demonstrated strong administrative capabilities and time management skills, excelling in critical decision-making and deadline management.
Overview
7
7
years of professional experience
Work History
General Kitchen Assistant (Part-Time)
FLUDYERS HOTEL, Felixstowe
FELIXSTOWE, SUFFOLK
01.2021 - Current
- Protected food safety outcomes by keeping kitchen equipment and work surfaces spotless.
Reduced contamination risk by preparing food under strict hygiene standards.
Supported smooth service during peak hours by staying calm and consistent. - Fostered strong kitchen staff relationships by proactively assisting with needs and requirements. Trained new Kitchen Porters.
- Trained new Kitchen Porters.
- Ensured safe handling of cleaning chemicals in accordance with safety guidance.
ADMINISTRATIVE WORK EXPERIENCE
FLUDYERS HOTEL
FELIXSTOWE, SUFFOLK
01.2022 - 02.2022
- Processed pre-payments for dining and accommodation arrivals to ensure smooth check-in experiences.
- Managed fixed-asset bookkeeping for hotel rooms in Excel to maintain accurate financial records.
- Managed restaurant reservation system to organise bookings efficiently. and hotel room bookings using reservation systems daily.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
Customer Service Representative
Olive Oil Boat Tours, Turkiye.
Fethiye, Turkiye
07.2019 - 09.2019
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Responded to customer inquiries regarding daily and private tours across 12 islands in Fethiye, enhancing customer satisfaction.
- Presented daily and private tour options and scheduled boat trips accordingly.
- Adapted communication style to accommodate diverse customer demographics, fostering clarity and building positive rapport.
- Provided tour information leaflets to guide customers in booking decisions, improving overall booking experience.
Education
BTEC Level 3 Extended Diploma - Business Studies
SUFFOLK ONE COLLEGE
Ipswich01-2023
GCSEs - English Language, English Literature, Mathematics, Statistics, Combined Sciences, Geography, History and Drama
SET SAXMUNDHAM FREE SCHOOL
Saxmundham, Suffolk01-2021
Business
UNIVERSITY OF SUFFOLK
Ipswich01-2024
Skills
- Food safety
- Kitchen hygiene practices
- Booking administration
- Financial record management
- Microsoft Excel
- Data analysis
- Proficient in office software
- Time Management
- Efficient task prioritisation
- Staff coordination
- Staff training
- Customer service
- Effective communication
- Good communication
- Team contribution
- Microsoft PowerPoint
- Attention to detail
HOBBIES
Model-making and painting, Attending model shows. Photography. Reading, Animal care and wildlife conservation.
Disclaimer
References are available upon request.
Timeline
ADMINISTRATIVE WORK EXPERIENCE
FLUDYERS HOTEL
01.2022 - 02.2022
General Kitchen Assistant (Part-Time)
FLUDYERS HOTEL, Felixstowe
01.2021 - Current
Customer Service Representative
Olive Oil Boat Tours, Turkiye.
07.2019 - 09.2019
BTEC Level 3 Extended Diploma - Business Studies
SUFFOLK ONE COLLEGE
GCSEs - English Language, English Literature, Mathematics, Statistics, Combined Sciences, Geography, History and Drama
SET SAXMUNDHAM FREE SCHOOL
Business
UNIVERSITY OF SUFFOLK