Adelmar De Sousa
Homestay Assistant
Poole
Summary
Hardworking and reliable individual with a strong background in customer service, leadership, and team collaboration. Thrives in dynamic environments and committed to delivering high-quality work under pressure. Proactive mindset, excellent communication skills, and a passion for continuous improvement. Confident in the ability to contribute effectively to any role and achieve set goals. Keen to apply experience and energy to contribute meaningfully in a professional setting, especially at a prestigious organization like J.P. Morgan.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
3
3
Languages
Work History
Homestay Assistant
Kings Education
09.2023 - Current
- Assist international students with their accommodation and daily needs
- Provide customer service to ensure students’ well-being and satisfaction
- Coordinate with host families to maintain high living standards for students
- Organize social events to enhance the students’ experience
Shift Leader
Tesco Express
03.2020 - 07.2023
- Supervised and trained a team of 15+ employees, enhancing their performance and productivity
- Collaborated with team members to meet store targets and maintain operational efficiency
- Enforced company policies and maintained a high standard of customer service
- Developed training manuals and mentored new hires in store operations and safety procedures
- Successfully contributed to increasing sales by 10% through strong team leadership
Restaurant Manager
Yo! Sushi
12.2019 - 03.2020
- Managed daily operations of the restaurant, ensuring top-tier service and cleanliness standards
- Addressed customer concerns, complaints, and queries to maintain satisfaction
- Managed stock levels and placed accurate orders to maintain product quality
- Ensured food safety compliance and monitoring throughout service
- Trained and mentored staff to meet operational standards and improve performance
Waitress
7 Bone
07.2019 - 12.2019
- Trained new crew members and supported their integration into daily restaurant operations
- Maintained a clean and organized working environment, especially during peak hours
- Supported staff with any challenges they faced, ensuring smooth operations
- Collaborated in mentoring crew members completing apprenticeship programs
Chef
Wagamama
10.2018 - 07.2019
- Maintained a clean and safe kitchen environment, adhering to health and safety guidelines
- Prepared high-quality food according to established recipes and standards
- Delegated tasks to kitchen staff and ensured consistency in food preparation
- Managed stock levels and placed orders to avoid shortages
- Provided daily specials and contributed to menu planning
Education
Caring for Children and Young People: Level 2 -
07.2023 - 09.2023
English Language: Level 1 - undefined
09.2019 - 07.2020
English Language: Entry 3 - undefined
09.2017 - 07.2018
GCSEs - undefined
09.2002 - 07.2012
Skills
Attention to detail
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Portuguese
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Timeline
Homestay Assistant - Kings Education
09.2023 - Current
Learning Curve - Caring for Children and Young People: Level 2,
07.2023 - 09.2023
Shift Leader - Tesco Express
03.2020 - 07.2023
Restaurant Manager - Yo! Sushi
12.2019 - 03.2020
Bournemouth College - English Language: Level 1,
09.2019 - 07.2020
Waitress - 7 Bone
07.2019 - 12.2019
Chef - Wagamama
10.2018 - 07.2019
Bournemouth College - English Language: Entry 3,
09.2017 - 07.2018
Antonio Jose de Sucre High School - GCSEs,
09.2002 - 07.2012
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