ADELINA RATIU
Northampton,Northamptonshire
Summary
Dynamic and results-driven professional with a strong focus on leadership and performance management within the hospitality industry. Demonstrates expertise in operational and KPI management, with a proven track record in controlling costs and enhancing business development strategies. Adept at customer relationship management, crisis handling, and promoting diversity and inclusion. Known for initiative-taking, adaptability, and problem-solving skills. Committed to accountability and responsibility while developing effective incentive programmes. Career goal includes leveraging these competencies to drive organisational success and foster inclusive work environments.
Overview
7
7
years of professional experience
Work history
Area Manager
Hotelcare
London
09.2020 - 07.2025
- Oversee operations across 80 locations in London and South England.
- Provide strong leadership and effective management for all direct reports.
- Promote positive work environment which increases employee retention rate.
- Plan and conduct site visits to ensure quality service and cleanliness standards are upheld.
- Ensure my team meets all Health and Safety requirements and complies with company’s policies and procedures.
- Demonstrate commercial awareness and understand importance of financial control, motivating my team to achieve financial success through effective P&L management.
- Analyse financial data to enhance profitability and proactively identify potential cost savings and improvements within my portfolio of sites.
- Lead and inspire team to achieve annual sales budgets and targets for region.
- Provide regular, detailed reports to Regional Manager, including thorough analysis of KPI results compared to targets.
Operations Manager
Hotelcare
London
06.2019 - 09.2020
- Responsible for overseeing the operations of more than 20 sites across various locations, including Milton Keynes, Dartford, Oxford, Heathrow, Croydon, Gatwick.
- Ensure that team delivers the level of service expected by clients as outlined in contracts
- Encourage innovative thinking within team, foster an environment of growth and development.
- Take proactive approach to identify any commercial issues that need to be addressed or approached differently to enhance sites’ long-term performance.
- Organise financial and operational data to help with yearly budgeting and planning.
- Reduce overhead costs through efficient resource allocation and budget management.
- Create collaborative work environment for positive team dynamics with Head Office teams, enabling both parties to understand challenges faced and work together to find feasible solutions.
- Ensure that all Health and Safety requirements are met according to company's standards, providing safe environment for all staff.
Cluster Manager
Hotelcare
London
07.2018 - 06.2019
- Manage up to six sites, primarily in dynamic and challenging area of Heathrow, by effectively leading Housekeeping management teams.
- Focus on providing all head housekeepers, deputies, and supervisory staff with professional training that truly empowers them to excel in their roles.
- Demonstrate proactive problem-solving mindset, enabling to tackle challenges head-on and create action plans for HHKs and their teams to ensure success.
- Review regularly performance reports and take thoughtful steps to enhance results in any areas needing improvement.
- To maintain high cleanliness standards in accordance with client expectations, conduct monthly meetings to ensure consistency across all sites.
- Optimise resource allocation with strategic planning and forecasting.
- To uphold exceptional cleanliness standards that align with client expectations, organise monthly meetings to foster consistency and collaboration across all sites. As only together, we create vibrant and positive cleaning environment!
Education
Bachelor’s degree - Business Management
Canterbury Christ Church University
Canterbury, Kent 06.2023 -
Web designing Manager - Business Administration and Computer Skills
SkillsTrain College
United Kingdom 03.2006 - 01.2009
Bachelor of Business Administration - Business Administration in English and French
University of Craiova
Romania 10.1998 - 08.2001
Skills
- Leadership & Performance Management
- Operational & KPI Management
- Controlling costs
- Adaptability & Problem-Solving
- Customer relationship management
- Initiative taking
- Accountability and responsibility
- Diversity and inclusion advocacy
- Business development strategy
- Incentive programme development
- Crisis handling
Languages
English
Fluent
Romanian
Native
References
available on request
COMPUTER LITERACY
Microsoft Office package, various internal systems
Hobbies and Interests
sports, gardening, automobiles, reading, visiting new places
DRIVING LICENCE
full UK driving licence
Timeline
Bachelor’s degree - Business Management
Canterbury Christ Church University
06.2023 -
Area Manager
Hotelcare
09.2020 - 07.2025
Operations Manager
Hotelcare
06.2019 - 09.2020
Cluster Manager
Hotelcare
07.2018 - 06.2019
Web designing Manager - Business Administration and Computer Skills
SkillsTrain College
03.2006 - 01.2009
Bachelor of Business Administration - Business Administration in English and French
University of Craiova
10.1998 - 08.2001
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