Adelin Pirvanescu

• Promoted and sold IQOS Iluma One, Zyn, and Veev products to customers in various retail locations.
• Visited multiple stores daily/weekly to increase product visibility and ensure consistent brand presence.
• Engaged directly with customers to educate them on product features, usage, and benefits.
• Delivered tailored sales pitches to different customer segments to maximize conversions.
• Built rapport with store staff and management to secure prime display placements and support product advocacy.
• Conducted product demonstrations to enhance customer understanding and drive interest.
• Gathered customer feedback and relayed insights to improve marketing strategies and customer experience.
• Tracked sales performance and reported on KPIs to assess effectiveness of in-store promotions.
• Maintained brand integrity and compliance with company guidelines and local regulations during all interactions.
• Supported marketing campaigns and seasonal promotions through in-store execution and customer engagement.

Key Skills Gained:

• Sales Expertise: Developed strong sales techniques, including negotiation, upselling, and closing deals to meet or exceed sales targets.
• Customer Relationship Building: Built lasting relationships with clients by understanding their needs, providing tailored solutions, and offering post-sale support.
• Product Knowledge: Gained in-depth knowledge of vehicle features, models, and financing options to confidently present and recommend products to customers.
• Communication Skills: Honed the ability to communicate effectively with diverse customers, explaining complex information clearly and persuasively.
• Time Management: Effectively managed multiple customer inquiries and follow-ups while maintaining excellent customer service standards.

Duties:

• Engaged with customers to assess their needs, provide product information, and guide them through the car-buying process.
• Presented vehicles to potential customers, highlighting features, benefits, and financing options.
• Negotiated pricing and terms to close sales, ensuring customer satisfaction and meeting sales goals.
• Processed sales transactions and coordinated with the finance team to finalize deals.
• Provided post-sale support, answering questions about vehicle maintenance, warranties, and services.

Key Skills Gained:

• Customer Relationship Management: Developed strong relationships with clients post-purchase, ensuring continued satisfaction and fostering loyalty.
• Problem Solving: Effectively addressed customer concerns and resolved issues related to vehicle performance, repairs, and service needs.
• Product Knowledge: Gained in-depth knowledge of vehicle features, service requirements, and warranties to assist customers effectively.
• Communication Skills: Enhanced ability to communicate complex technical information in a clear and understandable manner.
• Time Management: Efficiently managed multiple tasks, from scheduling services to following up with customers, ensuring timely resolutions.
• Attention to Detail: Ensured all aftersales processes, including warranty claims and service appointments, were handled accurately and professionally.

Duties:

• Provided ongoing support to customers after vehicle purchase, including handling inquiries and assisting with service and warranty claims.
• Coordinated with service teams to ensure timely and high-quality repairs and maintenance.
• Managed customer expectations and provided solutions for post-purchase issues or concerns.
• Ensured customer satisfaction by delivering personalized aftersales service and following up on their experience.
• Maintained accurate records of all customer interactions, service histories, and warranty details.

Key Skills Gained:

• Product Presentation: Developed expertise in ensuring products are visually appealing, properly stocked, and organized to maximize sales and customer satisfaction.
• Inventory Management: Gained experience in tracking product stock levels, ordering supplies, and ensuring shelves are always stocked with the right quantities.
• Customer Service: Enhanced communication skills by assisting customers with product inquiries and guiding them to appropriate sections, ensuring a positive shopping experience.
• Team Collaboration: Worked closely with store staff and management to maintain efficient merchandising operations and resolve any issues promptly.
• Attention to Detail: Ensured products were displayed according to company guidelines and that pricing and promotional materials were accurate and clear.

Duties:

• Organized and maintained product displays to ensure they were attractive, well-stocked, and met store standards.
• Assisted customers by providing information on product features, benefits, and availability.
• Collaborated with the store team to restock inventory, move products to high-traffic areas, and optimize product placement for maximum sales.
• Ensured products were in good condition, including checking for damaged goods and removing them from the shelves.
• Monitored stock levels, reported low inventory to management, and assisted with the ordering process.