ADELEYE ADEYEYE
Edinburgh,Midlothian
Summary
Results-driven professional with expertise in customer service, conflict resolution, and team management. Proficient in handling customer inquiries and ensuring satisfaction through effective communication and problem-solving skills. Committed to maintaining operational efficiency and fostering positive client relationship.
Overview
1
1
Certification
6
6
years of post-secondary education
11
11
years of professional experience
Work history
Uber driver
Uber Eats
2025.09 - Current
- Facilitated smooth pick-ups and drop-offs for maximum efficiency.
- Handled cash transactions accurately, ensuring proper payment.
- Dealt diplomatically with difficult situations or unhappy customers, maintaining professionalism at all times.
- Accommodated special requests from passengers when possible, enhancing customer experience,.
- Remained alert during long hours of driving, prioritising safety above all else,.
- Improved customer satisfaction through providing friendly, professional service.
- Navigated efficiently using GPS technology for timely arrivals.
- Adaptable driving styles, Strong Customer service orientation
Senior Customer Adviser
Adecco UK Ltd / Giants Precision Contract Limited
Edinburgh, Midlothian
2023.04 - 2025.11
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Listened actively to offer accurate information and best solution to their needs.
- Used PEGA customer relationship management software to record detailed notes.
- Followed scripts when answering common customer questions.
- Handled in-person, email and mailed correspondence.
- Implemented customer follow up to uphold service standards.
- Prepared necessary forms to complete transactions.
- Recorded information about inquiries and complaints within internal database.
- Maintained excellent client satisfaction by providing in-depth support.
- Applied conflict management to stressed and concerned customers.
- Manage over 15 Customers calls per day
- Managed difficult situations calmly, leading to favourable outcomes for all parties involved.
- Assisted in team training sessions to improve overall customer service skills.
- Demonstrated outstanding problem-solving abilities, resulting in effective dispute resolution.
- Implemented feedback system for better understanding of client needs and expectations.
- Took ownership of escalated issues, ensuring prompt resolution without compromising on quality service.
Service Operation manager
LeeHarvard Global Links and Services
Ogun State, Nigeria, Nigeria
2018.11 - 2023.01
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Processed inbound customer calls, providing information on service or product upgrades.
- Reduced operational errors with consistent quality control checks.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by 50%.
- Resolved escalated issues swiftly, minimising disruption to services.
- Established effective communication channels for improved team coordination.
- Prioritised urgent tasks effectively during high-pressure situations.
- Encouraged open feedback culture, leading to proactive problem-solving.
- Optimised resource allocation for maximised efficiency.
- Conducted regular performance reviews, driving continuous improvement.
- Managed complex customer complaints, ensuring satisfactory resolution.
- Implemented strategic plans to enhance overall service performance.
- Led cross-functional teams to achieve operational targets.
- Coordinated staff training to improve service delivery standards.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Established clear budgets and cost controls strategies to meet objectives.
Estate / Facility Manager
Firmshore Limited
Lagos, Nigeria
2017.01 - 2018.10
- Exceeded targets by delivering comprehensive and consistent service.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Resolved complaints with proactive problem-solving and analysis.
- Managed banking and accounts with expert finance knowledge.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Handled live chat queries within strict timeframe targets.
- Updated account information after customer calls for well-maintained data accuracy.
- Coordinated building projects, minimising disruption to ongoing operations.
- Supervised renovation works to ensure timely completion without exceeding budget.
- Worked closely with suppliers to secure cost-effective services.
- Updated security measures, enhanced overall site safety and security.
Estate / Facility Manager
Frankies Group of Companies Limited
Lagos, Nigeria
2015.10 - 2018.09
- Managed resource and capacity planning to support forecasted business needs.
- Coordinated external suppliers to meet customer order requirements.
- Maintained up-to-date activity records for reliable reporting and analysis.
- Reviewed processes and practices regularly to achieve business goals.
- Implemented personal development programmes to enhance staff capabilities and satisfaction.
- Planned staff rotas to meet customer needs whilst remaining under budget.
- Forged working relationships with suppliers and negotiated purchasing conditions.
- Centralised waste management systems for better environmental sustainability.
- Supervised renovation works to ensure timely completion without exceeding budget.
- Oversaw facility maintenance and allocated needed resources to meet standards.
Education
Bachelor of Science - Estate Management
University of Lagos
Lagos, Nigeria 2002.11 - 2008.11
Skills
- Sales enquiry handling
- High-value project management
- CRM
- Service-oriented mindset
- Adaptive team player
- Store maintenance
- Team management
- Written and verbal communication skills
- Strong customer service orientation
- Complaint resolution
- Telephone skills
- Excel proficiency
- Adaptive driving styles
Certification
- CERTIFICATE IN FOUNDATION OF USER EXPERIENCE (UX) Design, COURSERA (2022)
- CERTIFICATE IN HTML5 and CSS5, PIRPLE.COM (2022)
- DATA ANALYSIS, UDEMY (IN VIEW)
- PROJECT MANAGEMENT, UDEMY (IN VIEW)
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Uber driver
Uber Eats
2025.09 - Current
Senior Customer Adviser
Adecco UK Ltd / Giants Precision Contract Limited
2023.04 - 2025.11
Service Operation manager
LeeHarvard Global Links and Services
2018.11 - 2023.01
Estate / Facility Manager
Firmshore Limited
2017.01 - 2018.10
Estate / Facility Manager
Frankies Group of Companies Limited
2015.10 - 2018.09
Bachelor of Science - Estate Management
University of Lagos
2002.11 - 2008.11