Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

ADELEKE EMMANUEL FAKOYA

DAGENHAM

Summary

Experienced IT professional with a strong background in IT security and networking, proficient in Office 365, Microsoft Teams, and Cisco systems. Demonstrates exceptional skills in network troubleshooting methodology, user support, and technical support. Adept at managing hardware and software, including Windows & Linux operating systems, with a proven track record in data protection and strategic thinking. Skilled in software diagnostics, IT system maintenance management, and new system integration. Committed to delivering first-line IT support and ensuring seamless device management through contract hardware maintenance. Career goal: to leverage extensive technical expertise to enhance organisational IT infrastructure and security.

Seasoned professional with focus on IT management, specialising in enhancing operational efficiency and system reliability. Proven track record of driving successful IT projects, leveraging advanced technical skills and strategic planning. Adept at fostering collaborative environments and optimising technology solutions to meet organisational goals.

Driven professional with knack for leadership and strategic planning. Skilled in managing IT infrastructure and coordinating teams to achieve project milestones. Committed to leveraging technology to drive organisational success and innovation.

Driven professional with proactive approach and knack for problem-solving, showcasing strong leadership and technical skills. Proven ability to manage IT projects and foster team collaboration. Ready to make significant impact in [Desired Position] role.

Seasoned IT Manager with track record of driving technological advancements and streamlining operations. Excel at leading teams through complex projects, improving system reliability and security. Known for delivering innovative solutions that enhance productivity and user satisfaction.

Offering strong organisational and leadership skills with solid foundation in IT principles and project management. Knowledgeable about streamlining processes, team collaboration, and problem-solving. Ready to use and develop communication, technical, and strategic planning skills in [Desired Position] role.

Talented professional experienced in information and communications technology management. Develops technologies to achieve business systems and operations requirements. Leads teams by example to maintain high-performing service departments.

Highly-skilled [Job Title] with extensive experience managing information and communications technology for large organisations. Adept at assessing and implementing optimal technologies for improved operational systems. Accomplished planner with exceptional team leadership abilities to expertly direct high-performing ICT teams.

Accomplished technology and communications management professional with [Number] years of industry experience. Strategically meets evolving business, management and service user needs. History implementing improved ICT policies to maximise operational efficiency.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Hard-working [Job Title] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Organised and dependable [Job Title] with [Number] years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.

Enthusiastic [Job Title] with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.

Motivated [Job Title] with [Number] years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.

Dedicated [Job Title] with [Number] years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.

Experienced [Job Title] with over [Number] years in [Type] industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.

Reliable [Job Title] with [Type] industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.

Accomplished [Type] student, pursuing [Area of study] eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things.

Focused [Job Title] with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives.

Passionate [Job Title] with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.

Customer-oriented [Job Title] with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

Enthusiastic [Job Title] with [Number] years of experience. Secures team success through hard work, attention to detail and excellent organisation. Shares [Type] knowledge to achieve results.

Dedicated [Job Title] highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.

Overview

20
20
years of professional experience
21
21
years of post-secondary education
1
1
Certification

Work history

IT MANAGER

OUTREACH SUPPORT SERVICES
Dagenham, Barking and Dagenham
09.2023 - Current
  • Delivered excellent customer service by troubleshooting and resolving technical issues.
  • Streamlined IT processes for increased efficiency.
  • Improved system performance with regular maintenance and updates.
  • Assisted end-users to enhance their understanding of software applications.
  • Installed, maintained, and repaired hardware components, ensuring optimal functionality.
  • Conducted diagnostic tests for identifying and resolving network issues swiftly.
  • Ensured data security through the implementation of robust backup procedures.
  • Collaborated closely with team members to meet project deadlines effectively.
  • Implemented new software systems smoothly without hampering productivity levels.
  • Provided IT support to staff members, improving overall operational efficiency.
  • Managed server environment to ensure smooth business operations.
  • Analysed complex technical information for non-technical audiences effectively.
  • Troubleshot network connectivity issues, restoring normal operations quickly.
  • Facilitated training sessions on new technology implementation bringing about user competency.
  • Maintained IT inventory effectively keeping track of all equipment in use.
  • Installed operating systems and applications, maintaining a high level of reliability.
  • Managed secure network access for remote workers successfully.
  • Performed routine audits of systems and software implementing necessary changes promptly.
  • Resolved critical system bugs ensuring minimal disruption to work flow.
  • Upgraded company hardware infrastructure leading to enhanced performance.
  • Troubleshot various incidents related to hardware, networks and software faults.
  • Arranged computers, routers and printer to achieve proper workstation.
  • Setup, configured, and troubleshot Microsoft 365 applications.
  • Managed and maintained user accounts, permissions and security settings in Active Directory.
  • Oriented users to operate new software and computer equipment.
  • Evaluated hardware, mouses and keyboards to determine performance.
  • Monitored local network to optimise performance.
  • Scheduled upgrades and regular maintenance to maintain smooth workflow.
  • Delivered first-line hands-on technical support, achieving swift issue resolution on-site.
  • Documented repairs in log book to maintain accurate records.
  • Set up video conferencing to enhance virtual communication capabilities.
  • Supported network and infrastructure, achieving optimal performance and connectivity.
  • Executed tasks adhering to documented procedures and processes for all activities.
  • Implemented infrastructure connectivity solutions, optimising phone systems and data networking.
  • Installed new software for users and monitored version and patch update requirements.
  • Followed technical documentation for accurate installation, maintenance and repair work.
  • Prepared equipment for staff use, installing cables, operating systems, and software.
  • Carried out new hardware installations and updates, keeping systems functional and secure.
  • Established and troubleshot network and data communications systems.
  • Tracked computer system and network performance to identify root causes of issues.
  • Answered user questions about hardware and software operation to help resolve problems.
  • Scanned systems, diagnosing and correcting equipment failures and performance issues.
  • Tested function of peripheral equipment and completed quality repairs.
  • Followed manufacturing instructions and design specifications when completing repairs.
  • Delivered reliable, high quality technical support to average of [Number] users daily.
  • Conducted server back-up and recovery operations in line with protocols.
  • Offered technical advice to programmers and developers to help optimise designs.
  • Used [Software] to track support tickets and document actions.
  • Coordinated team efforts for successful project completion within deadlines.
  • Implemented comprehensive disaster recovery plan, resulting in minimal disruption during outages.
  • Trained staff members in new technologies, enhancing overall technical proficiency.
  • Enhanced system efficiency by implementing new software solutions.
  • Streamlined operations for improved productivity by introducing automation tools.
  • Ensured secure data management with robust cybersecurity measures.
  • Managed IT resources to ensure optimal performance and reduce downtime.
  • Developed strategic plans, leading to improved IT infrastructure.
  • Facilitated smooth communication between technical and non-technical departments, fostering mutual understanding of processes and requirements.
  • Conducted regular system audits to identify potential security risks promptly.
  • Spearheaded the migration of data to cloud-based systems for improved accessibility and backup security.
  • Established stringent IT policies with clear guidelines on usage and security procedures, bolstering company-wide adherence to best practices.
  • Updated legacy systems, reducing maintenance costs significantly while improving reliability and efficiency.
  • Liaised with third-party vendors for necessary hardware and software acquisitions, ensuring cost-effectiveness without compromising on quality or functionality.
  • Devised customised IT solutions based on departmental needs, enhancing operational effectiveness across the board.
  • Monitored network performance regularly with proactive troubleshooting steps taken at signs of instability or potential failure points identified in advance, ensuring uninterrupted service provision throughout the organisation's operation hours.
  • Maintained updated inventory of all IT assets; facilitated efficient asset management.
  • Developed user-friendly interfaces for internal applications; enhanced usability.
  • Managed software licensing agreements; ensured compliance with regulations.
  • Upgraded hardware and software regularly for optimised systems performance.
  • Maintained system security through regular testing and servicing.
  • Installed new technologies without disrupting workflow.
  • Recommended upgraded technologies to meet evolving business requirements.
  • Recruited, trained and managed IT teams to continually meet service user needs.
  • Managed technology resources within department budgets.
  • Analysed system and software requirements to meet operational needs.
  • Monitored and updated software certifications for full compliance.
  • Assessed system performance to advise on possible updates and improvements.
  • Sourced new and emerging technologies to optimise information services.
  • Negotiated cost-efficient prices with vendors for new systems and services.
  • Networked at industry seminars to build strategic business relationships.
  • Observed workflow to establish system development priorities.
  • Advised on Information and communications technology policy and process improvements.
  • Controlled department budgets by sourcing cost-effective solutions.
  • Led information and communications strategy development.
  • Liaised with service users and business managers to meet computing requirements
  • Recruited and trained system analysts, programmers and engineers.
  • Liaised with service users to ascertain necessary system improvements.

IT SUPPORT TECHNICIAN

FIRST CROSS HOSPITAL
LAGOS ISLAND, LAGOS
01.2021 - 08.2023
  • Enhanced system functionality by performing regular software updates.
  • Diagnosed network issues for seamless connectivity.
  • Improved system performance with installation of new hardware components.
  • Assisted in software installations to ensure optimal operating systems.
  • Provided technical assistance to staff members, increased productivity levels.
  • Resolved critical issues on time by providing 24 and 7 IT support.
  • Managed office IT inventory for efficient resource allocation.
  • Troubleshot technical glitches with advanced diagnostic tools.
  • Prevented potential data loss by implementing backup strategies.
  • Conducted regular maintenance checks for prolonged equipment life span.
  • Coordinated with vendors during hardware upgrades, improved overall system efficiency.
  • Assisted in the development of customised software solutions according to business needs, enhanced operational productivity.
  • Created user manuals for ease of technology use amongst employees.
  • Devised preventive maintenance schedules, reduced unexpected downtime incidents.
  • Collaborated with team members on complex projects and achieved successful outcomes through effective problem-solving techniques.
  • Trained non-technical staff members, simplified their interaction with tech tools and devices.
  • Suggested improvements to existing IT infrastructure which were implemented successfully.
  • Transformed company's digital security measures by reinforcing firewalls and antivirus software.
  • Ensured a smooth transition during office relocations by organising and setting up all necessary IT equipment.
  • Performed Planned Preventative Maintenance, repairs and technical upgrades for well-mobilised operational teams.
  • Provided timely and professional support across hardware and software issues for [Number]+ end users.
  • Harnessed new technology to reduce error rates.
  • Employed speedy diagnosis techniques across software issues, achieving outstanding First Time Resolution rates.
  • Used ticketing systems to effectively prioritise end-user issues, minimising equipment downtime.
  • Monitored site security to ensure equipment and workstations met agreed requirements.
  • Conducted effective IT support service training for [Number] employees, leading to improved operational efficiency.
  • Led data migration to updated domains, improving network traffic performance.
  • Implemented process improvement strategies to speed up ticket handling times.
  • Installed PAN and WLAN networks at remote locations.
  • Troubleshot operating systems, hardware and software problems to identify root causes.
  • Acquired, set up and configured hardware and software to meet specific customer requirements.
  • Communicated complicated concepts to customers with varying levels of technical understanding in non-patronising manner.
  • Anticipated and prevented issues with technical infrastructure to minimise downtime.
  • Investigated and diagnosed customer's technical and product queries.
  • Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
  • Carried out preventative checks and maintenance at end of customer interactions to prevent need for further support.
  • Delivered complete set-up assistance for networking systems, IP phone equiment and related IT gear.
  • Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
  • Referred to internal knowledge base to quickly locate and apply up-to-date troubleshooting steps.
  • Logged and followed-up on unresolved issues and edge cases not covered by internal resources.
  • Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.
  • Provided testing and systems administration support as required by multi-disciplinary teams.
  • Acted as reliable Subject Matter Expert (SME) by providing prompt and accurate expertise to other support agents.
  • Translated lengthy troubleshooting steps by breaking down and simplifying instructions.
  • Offered technical expertise to contribute to 2nd and 3rd line of support.
  • Developed expertise in variety of technical disiplines including cloud services and network management.
  • Assisted wider customer service teams to produce external user guides and internal support tools.
  • Drove short-term troubleshooting and long-term improvement efforts across multiple platforms.
  • Asked customer targeted diagnostic questions for speedy root cause analysis.
  • Prepared equipment for staff use, installing cables, operating systems, and software.
  • Completed investigations to check on reported errors, reproduce problems and trace faults.
  • Installed new software for users and monitored version and patch update requirements.
  • Answered user questions about hardware and software operation to help resolve problems.
  • Followed technical documentation for accurate installation, maintenance and repair work.
  • Established and troubleshot network and data communications systems.
  • Tracked computer system and network performance to identify root causes of issues.
  • Carried out new hardware installations and updates, keeping systems functional and secure.
  • Delivered reliable, high quality technical support to average of [Number] users daily.
  • Organised workspaces for employees with computer, monitors and associated cabling or equipment.
  • Scanned systems, diagnosing and correcting equipment failures and performance issues.
  • Followed manufacturing instructions and design specifications when completing repairs.
  • Conducted server back-up and recovery operations in line with protocols.
  • Offered technical advice to programmers and developers to help optimise designs.
  • Used [Software] to track support tickets and document actions.
  • Tested function of peripheral equipment and completed quality repairs.
  • Maintained internet and intranet websites to maximise reliability and usability.
  • Distilled complex technical information into easily digestible instructions for end-users.
  • Supported loading of peripheral equipment with selected materials.
  • Updated and improved web pages for relevancy and accuracy.
  • Monitored computer networks, ensured continuous uptime.

SENIOR IT SUPPORT ENGINEER

JUOLAD SPECIALIST HOSPITAL
GBAGADA , LAGOS
01.2018 - 12.2020
  • Provided efficient customer service through the installation, configuration, and maintenance of hardware and software systems.
  • Delivered swift problem resolution by diagnosing and fixing network connectivity issues.
  • Maintained high client satisfaction with prompt technical support response times.
  • Improved system stability for smoother operations by regularly updating company software.
  • Maintained an up-to-date knowledge of industry trends and advancements, applying relevant changes to internal systems where necessary.
  • Addressed technical queries promptly, guaranteeing user satisfaction and confidence in IT services provided.
  • Assisted in budget management activities for the IT department, supporting financial planning and control processes effectively.
  • Proactively identified potential IT risks with thorough audits and assessments.
  • Facilitated software installation process resulting in smooth integration across all departments.
  • Performed troubleshooting routines regularly leading to early detection of potential system vulnerabilities or flaws.
  • Ensured seamless system operations by providing expert technical support.
  • Streamlined IT processes for enhanced productivity.
  • Delivered outstanding customer service with prompt issue resolution.
  • Conducted routine system checks to ensure operational efficiency.
  • Identified and rectified network issues, ensuring minimal downtime.
  • Led team meetings for improved communication and project coordination.
  • Supervised junior staff, enhancing their technical skills and knowledge.
  • Implemented security measures to safeguard company data.
  • Optimised server performance through regular maintenance and upgrades.
  • Established effective backup systems for data recovery and protection.
  • Collaborated closely with the development team to integrate new software applications smoothly.
  • Provided training sessions to staff, promoting proficient use of IT systems.
  • Undertook equipment procurement tasks, ensuring cost-effective purchasing decisions were made.
  • Developed a comprehensive disaster recovery plan to minimise business disruption in case of system failures.
  • Installed new software for users and monitored version and patch update requirements.
  • Followed technical documentation for accurate installation, maintenance and repair work.
  • Answered user questions about hardware and software operation to help resolve problems.
  • Carried out new hardware installations and updates, keeping systems functional and secure.
  • Prepared equipment for staff use, installing cables, operating systems, and software.
  • Tracked computer system and network performance to identify root causes of issues.
  • Established and troubleshot network and data communications systems.
  • Organised workspaces for employees with computer, monitors and associated cabling or equipment.
  • Scanned systems, diagnosing and correcting equipment failures and performance issues.
  • Delivered reliable, high quality technical support to average of [Number] users daily.
  • Completed investigations to check on reported errors, reproduce problems and trace faults.
  • Tested function of peripheral equipment and completed quality repairs.
  • Followed manufacturing instructions and design specifications when completing repairs.
  • Maintained internet and intranet websites to maximise reliability and usability.
  • Used [Software] to track support tickets and document actions.
  • Offered technical advice to programmers and developers to help optimise designs.
  • Conducted server back-up and recovery operations in line with protocols.
  • Supported loading of peripheral equipment with selected materials.
  • Distilled complex technical information into easily digestible instructions for end-users.
  • Updated and improved web pages for relevancy and accuracy.

IT SUPPORT ENGINEER

JUOLAR GLOBAL INVESTMENT LIMITED
IKEJA, LAGOS
09.2008 - 12.2014
  • Maintained an up-to-date knowledge of industry trends and advancements, applying relevant changes to internal systems where necessary.
  • Addressed technical queries promptly, guaranteeing user satisfaction and confidence in IT services provided.
  • Assisted in budget management activities for the IT department, supporting financial planning and control processes effectively.
  • Proactively identified potential IT risks with thorough audits and assessments.
  • Facilitated software installation process resulting in smooth integration across all departments.
  • Performed troubleshooting routines regularly leading to early detection of potential system vulnerabilities or flaws.
  • Ensured seamless system operations by providing expert technical support.
  • Streamlined IT processes for enhanced productivity.
  • Delivered outstanding customer service with prompt issue resolution.
  • Conducted routine system checks to ensure operational efficiency.
  • Identified and rectified network issues, ensuring minimal downtime.
  • Led team meetings for improved communication and project coordination.
  • Supervised junior staff, enhancing their technical skills and knowledge.
  • Implemented security measures to safeguard company data.
  • Optimised server performance through regular maintenance and upgrades.
  • Established effective backup systems for data recovery and protection.
  • Collaborated closely with the development team to integrate new software applications smoothly.
  • Provided training sessions to staff, promoting proficient use of IT systems.
  • Undertook equipment procurement tasks, ensuring cost-effective purchasing decisions were made.
  • Developed a comprehensive disaster recovery plan to minimise business disruption in case of system failures.
  • Installed new software for users and monitored version and patch update requirements.
  • Followed technical documentation for accurate installation, maintenance and repair work.
  • Answered user questions about hardware and software operation to help resolve problems.
  • Carried out new hardware installations and updates, keeping systems functional and secure.
  • Prepared equipment for staff use, installing cables, operating systems, and software.
  • Tracked computer system and network performance to identify root causes of issues.
  • Established and troubleshot network and data communications systems.
  • Organised workspaces for employees with computer, monitors and associated cabling or equipment.
  • Scanned systems, diagnosing and correcting equipment failures and performance issues.
  • Delivered reliable, high quality technical support to average of [Number] users daily.
  • Completed investigations to check on reported errors, reproduce problems and trace faults.
  • Tested function of peripheral equipment and completed quality repairs.
  • Followed manufacturing instructions and design specifications when completing repairs.
  • Maintained internet and intranet websites to maximise reliability and usability.
  • Used [Software] to track support tickets and document actions.
  • Offered technical advice to programmers and developers to help optimise designs.
  • Conducted server back-up and recovery operations in line with protocols.
  • Supported loading of peripheral equipment with selected materials.
  • Distilled complex technical information into easily digestible instructions for end-users.
  • Updated and improved web pages for relevancy and accuracy.
  • Provided efficient customer service through the installation, configuration, and maintenance of hardware and software systems.
  • Delivered swift problem resolution by diagnosing and fixing network connectivity issues.
  • Maintained high client satisfaction with prompt technical support response times.
  • Improved system stability for smoother operations by regularly updating company software.
  • Solved complex technical problems to ensure optimal performance of IT infrastructure.
  • Ensured data protection through regular backups, restoring files as necessary.
  • Conducted training sessions for staff on new software applications, enhancing their productivity levels.
  • Refined cybersecurity measures, resulting in a safer online environment for users.
  • Installed and configured computer hardware components to enhance system functionality.
  • Streamlined workflow efficiency with the implementation of effective tech solutions.
  • Set up user accounts and passwords ensuring secure access to networks and systems.
  • Assisted in cost reduction by recommending affordable yet reliable tech equipment for purchase.
  • Regularly updated antivirus software, preventing potential cyber threats from harming systems or data loss as a result of such attacks.
  • Participated in team meetings contributing valuable insights into improving IT processes within the organisation.
  • Managed helpdesk requests effectively reducing downtime experienced by employees.
  • Enhanced overall network performance implementing routine checks and updates.
  • Responded to emergency situations promptly minimising disruption to business operations.
  • Documented all actions taken during problem resolution providing useful reference material for future troubleshooting efforts.
  • Performed root cause analysis on recurring IT issues leading to more permanent solutions being implemented.
  • Rectified IT issues by liaising with clients and troubleshooting software problems.
  • Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
  • Supported various operating systems and server technologies.
  • Established and supported wireless LAN controllers and access points to provide wireless solutions with streamlined hardware.
  • Guided and assisted users with technical issues, improving network performance and usability.
  • Performed acceptance testing to deliver integration and interoperability of network technologies.
  • Troubleshot system and network problems, diagnosing and solving hardware and software faults that resulted in £ [Number] cost savings.
  • Diagnosed and quickly resolved a wide range of Windows applications and networking problems, such as [Type] and [Type], reducing downtime by [Number]%.
  • Maintained high level of support by consistently improving knowledge of operating systems and application software, including [Software] and [Software].
  • Assisted various departments in maintaining network security and configured remote routers and firewalls.
  • Planned and coordinated successful data migrations from Windows Server [Number] to [Number].
  • Managed [Type] antivirus server to ensure security and integrity of network data was held to the highest standard.
  • Designed and deployed Group Policies within an Active Directory Environment leading to [Number]% decrease in data breaches.
  • Prioritised and managed [Number] cases simultaneously with [Number]% user satisfaction.
  • Installed multiple platform workstations, such as Linux, Windows [Number], macOS, [System] and [System], to test hardware and software compatibility.
  • Operated, enforced and suggested modifications and additions to [Type] system standards, leading to [Number]% increase in service efficiencies.
  • Successfully customised [Type] and [Type] desktop hardware of [Number] users to meet user specifications and site standards.
  • Provided [Number]-line helpdesk remote and telephone support to [Number] [Type] clients.
  • Documented as-builts for network architectures according to established processes and suggestions for work-flow improvements.
  • Performed preventative maintenance and remedial repairs on authorised peripheral equipment, including [Type] and [Type] equipment, resulting in [Number]% reduction in incidents.
  • Troubleshot network issues and provided rapid solutions to limit downtime.
  • Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
  • Provided smooth communications by configuring LAN technology, wireless access points and controllers.
  • Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
  • Designed servers, routers and hardware to achieve network demands.
  • Devised and maintained suitable firewalls and access settings to uphold data security.
  • Set administration, usage and disaster recovery policies to best maintain network performance.
  • Maintained network configuration, mapping and service records for accurate documentation.
  • Secured network systems by establishing and enforcing access control policies.
  • Recommended equipment and resource upgrades to improve network capabilities.
  • Sourced cost-effective resources from approved vendors and contractors.
  • Tracked network and telephony devices for performance and load threshold metering.
  • Monitored industry and technical developments to implement best practices and technologies.
  • Optimised network operation through focused configuration and monitoring.
  • Developed disaster recovery and fault tolerance plans to support data recovery and asset management.
  • Contributed planning abilities and use forecasts to development of long-term network road map.
  • Implemented Cisco ACI technology to combine cloud computing and data centre management.
  • Evaluated long- and short-term network needs and implemented required updates to achieve them.

NETWORK SUPPORT ENGINEER

FRANOS CYBER CAFE
OGBA, LAGOS
10.2007 - 08.2008
  • Increased network efficiency by performing regular system checks and updates.
  • Implemented new security protocols for enhanced network safety.
  • Achieved lower downtime with consistent system monitoring.
  • Maintained high performance levels for network through troubleshooting and technical support.
  • Provided efficient customer service to address client queries and issues, enhancing satisfaction levels.
  • Streamlined processes for improved work flow within the IT department.
  • Collaborated with cross-functional teams to deliver optimal network solutions.
  • Conducted comprehensive training sessions to improve team knowledge on network systems.
  • Created detailed reports, optimised understanding of network issues and resolutions.
  • Assisted in designing robust network infrastructure aimed at supporting organisational growth.
  • Ensured timely resolution of issues with careful tracking and follow-ups.
  • Managed multiple projects simultaneously, ensuring timely completion without compromising on quality.
  • Developed effective strategies to mitigate potential risks associated with complex networking tasks.
  • Utilised advanced diagnostic tools for quick issue identification and resolution, reducing downtime significantly.
  • Experienced in maintaining hardware components, ensured smooth functioning of the networking system at all times.
  • Reviewed existing procedures, implemented changes wherever necessary to streamline operations.
  • Troubleshot various hardware and software problems, ensured minimal disruption in daily operations.
  • Advised clients on best practices for system use and maintenance; promoted user self-sufficiency.
  • Handled escalated customer complaints professionally; resolved concerns promptly.
  • Participated in ongoing learning opportunities; kept abreast of latest developments in field.
  • Proactively monitored and analysed data networks to determine baselines, bottlenecks and forecasts for capacity planning.
  • Maintained and supported [Type] infrastructure and platforms.
  • Investigated and managed [Type] issues to achieve [Result].
  • Conducted detailed risk analysis for potential and future [Type] configuration changes.
  • Followed [Type] practices to identify and fix [Type] and [Type] faults using established best practice.
  • Improved resolution times by [Number]% through [Action].
  • Provided 2nd line technical referral support to [Number] [Type] customers [Timeframe].
  • Supported [Job title] to ensure that [Type] maintenance procedures, tools and configurations reflected current best practice.
  • Provided technical expertise in [Area of expertise] to maintain robust and resilient networks.
  • Developed and implemented superior disaster recovery plan, resulting in [Result].
  • Liaised with [Job title]s to effectively manage and resolve [Type] incidents in line with agreed SLAs, liaising [Job title]s.
  • Designed, configured, tested and maintained [Type] equipment and services including [Type], [Type] and [Type].
  • Provided smooth communications by configuring LAN technology, wireless access points and controllers.
  • Maintained network configuration, mapping and service records for accurate documentation.
  • Designed servers, routers and hardware to achieve network demands.
  • Optimised network operation through focused configuration and monitoring.
  • Recommended equipment and resource upgrades to improve network capabilities.
  • Set administration, usage and disaster recovery policies to best maintain network performance.
  • Evaluated long- and short-term network needs and implemented required updates to achieve them.
  • Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
  • Assisted various departments in maintaining network security and configured remote routers and firewalls.
  • Monitored industry and technical developments to implement best practices and technologies.
  • Guided and assisted users with technical issues, improving network performance and usability.
  • Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
  • Implemented Cisco ACI technology to combine cloud computing and data centre management.
  • Troubleshot network issues and provided rapid solutions to limit downtime.
  • Secured network systems by establishing and enforcing access control policies.
  • Devised and maintained suitable firewalls and access settings to uphold data security.
  • Developed disaster recovery and fault tolerance plans to support data recovery and asset management.
  • Tracked network and telephony devices for performance and load threshold metering.
  • Sourced cost-effective resources from approved vendors and contractors.
  • Contributed planning abilities and use forecasts to development of long-term network road map.
  • Analysed reported technical issues to diagnose, trace and correct issues.
  • Recommended new hardware and software solutions from current technologies, keeping network performance and security updated to industry standards.
  • Tracked network performance to identify weak points and implement improvements.
  • Designed and updated network and computer security measures.
  • Interpreted complex system design and architecture specifications to configure and integrate computer hardware.
  • Optimised network performance by continuously assessing best configuration practices.
  • Offered specialist skill set to support recovery from emergency system failures.
  • Maintained server performance with attention to both hardware and software needs.
  • Documented and updated procedures for network inventory and accounted for expenditures against budget.
  • Utilised available resources creatively for maximum Return on Investment (ROI).
  • Developed and applied new policies to guide team decision-making.
  • Monitored traffic, capacity and access to [Type] network against established policies and technical limitations.
  • Configured networks according to set specifications.
  • Kept networks updated by conducting installations, configurations and maintenance.
  • Kept software patched and secure to prevent data loss and unauthorised network access.
  • Upgraded workstations and network hardware with new technology in line with performance and budget objectives.
  • Administered user accounts and monitored logs for proactive security management.
  • Integrated feedback on existing systems to implement improvements.
  • Forecasted future needs of ICT networks to support planning and expansion.
  • Encouraged adherence to organisational ICT standards for consistency.

HARDWARE AND NETWORKING SUPPORT ENGINEER

FASH SYSTEM LIMITED
IKEJA, LAGOS
07.2004 - 09.2007
  • Developed comprehensive teaching plans, improved student understanding.
  • Fostered positive learning environment by implementing interactive teaching methods.
  • Utilised latest technology for effective instruction, enhanced classroom engagement.
  • Presented complex information in an understandable manner to facilitate knowledge absorption.
  • Encouraged critical thinking and problem-solving skills through group activities.
  • Assessed individual pupil progress and adjusted lessons accordingly for better improvement.
  • Maintained up-to-date subject knowledge, ensured delivery of accurate information.
  • Provided constructive feedback on assignments with suggestions for improvement.
  • Created safe and inclusive classroom environment promoting mutual respect amongst pupils.
  • Collaborated with colleagues to share best practices and professional development opportunities.
  • Managed student behaviour by enforcing established classroom rules, maintained discipline effectively.
  • Kept parents informed about their child's progress through regular communication, fostered parent-teacher collaboration.
  • Engaged students with hands-on activities resulting in increased interest in subject matter.
  • Prepared lesson materials including visual aids and handouts to support learning objectives.
  • Implemented various teaching strategies to cater to diverse learning styles of students.
  • Facilitated class discussions stimulating intellectual curiosity and encouraging active participation from students.
  • Participated in school events promoting a sense of community within the institution.
  • Adapted teaching style according to the needs of each student thus personalising learning experience.
  • Ensured that all safety guidelines were followed during practical sessions reducing risk of accidents.
  • Mentored pupils on academic and personal issues bolstering their confidence and self-esteem.
  • Provided safe, caring and fun learning environment for students and participants.
  • Collaborated with fellow instructors on ways to improve instruction and better serve student needs.
  • Cultivated strong relationships with course attendees to ensure satisfaction and learning.
  • Adhered to course guidelines and applicable standards for instruction.
  • Organised appropriate resources to help students supplement course instruction.
  • Delivered maximum impact and learning through top-quality instruction.
  • Maintained records of assessments and submitted timely feedback to students.
  • Monitored and documented student participation, assignments and attendance.
  • Remained calm in stressful situations, resolving conflicts and solving issues with ease.
  • Taught wide variety of courses to diverse range of clients.
  • Developed hands-on activities to encourage students to explore concepts and deepen understanding.
  • Compiled in full with programme quality processes and planning procedures.
  • Mixed traditional and modern learning techniques to deliver diversified instruction.
  • Supervised and assessed learners for issues with instruction delivery and grasp of materials.
  • Protected students and staff by following correct health and safety procedures.
  • Observed other instructors and lecturers, learning new techniques for future lectures and courses.
  • Utilised technology resources such as apps and tablets for optimum learning.
  • Followed non-discriminatory practices, serving students of all backgrounds and ability levels.
  • Created special events to engage and motivate participants.
  • Recruited new participants through special events and community activities.
  • Personalised instruction and personal mentoring based on individual strengths and abilities.
  • Evaluated students using standardised criteria to determine abilities and learning needs.
  • Assigned homework assignments and special projects for students to demonstrate knowledge of subject material.
  • Used established standards and teaching expertise to plan learning programmes.
  • Updated course materials, content and delivery.
  • Offered counselling to help students deal with academic, personal, or behavioural issues.
  • Designed learning plans tailored to individual needs.
  • Implemented proven methods to overcome common barriers to learning.
  • Employed variety of mediums to convey learning concepts.
  • Supported students to identify problems impeding education.
  • Taught students important points to prepare for examinations and assessments.
  • Developed in-depth lectures on subject-specific theories, foundational concepts and advanced topics.
  • Advised, criticised and encouraged students to develop abilities.
  • Tracked student attendance and performance, intervening early in concerning issues.
  • Provided in-depth feedback and constructive criticism on students' work.
  • Used illustrative activities to help students explore concepts.
  • Promoted perseverance and determination as key components of student success.
  • Delivered [Type] training to adult learners through workshops and seminars.
  • Signposted opportunities for further learning and development.
  • Selected curricula based on students' interests, aptitude and ability.
  • Designed training programmes for improved IT competency.
  • Delivered online courses to enhance software understanding among staff.
  • Implemented interactive teaching methods, resulted in increased learner engagement.
  • Provided technical guidance for better technology utilisation.
  • Developed customised learning materials with focus on specific IT skills.
  • Conducted group and individual training sessions to increase overall tech-savvy nature of the team.
  • Evaluated employee performance post-training, observed significant improvements in efficiency.
  • Stayed updated with emerging technologies, ensured relevant instruction content.
  • Worked closely with department heads to identify training needs and gaps in knowledge base.
  • Recommended strategic changes in training procedures based on feedback received, led to more effective outcomes.
  • Prepared user-friendly instruction manuals for simplified learning process.
  • Collaborated with HR teams for seamless integration of new hires into IT systems and processes.
  • Facilitated hands-on workshops demonstrating practical application of taught concepts, enhanced skill development.
  • Ensured compliance regulations were met during all IT practices by providing necessary guidelines and advice as required by law or company policy.
  • Managed logistical aspects of training events including hardware setup, software installation and troubleshooting issues on the spot.
  • Coordinated schedules and venues for regular staff trainings whilst maintaining minimal disruption to normal operations.
  • Created an open communication environment which encouraged questions and discussions about complex topics.
  • Assessed effectiveness of each training session via feedback surveys and questionnaires.
  • Updated all course material regularly to reflect recent advancements or changes in technology.
  • Established a mentoring programme within the company, fostering continuous learning even outside formal training sessions.
  • Used different tools to support blended learning efforts.
  • Coordinated training calendars and schedules and kept attendance records for students.
  • Analysed training needs and developed skills-based workshops for different teams.
  • Prioritised training activities to meet project, business or strategic objectives.
  • Delivered in-house bespoke IT induction for new staff.
  • Supported firm-wide initiatives to equip staff with basic technical skills.
  • Facilitated business improvement by investigating issues or opportunities and recommending possible solutions.
  • Collected and interpreted information from stakeholders and documents for informed decision-making.
  • Created and delivered training programmes for supported applications and systems.
  • Cooperated with IT teams in scheduling training interventions to address FAQs raised by staff.
  • Maintained comprehensive knowledge bases for use by support teams and staff.
  • Offered input into methods of simplifying training and boosting IT system adoption.
  • Tested and monitored system changes and updates to stay abreast of changing training needs.
  • Helped complete project deployment process with timely training sessions and inductions.
  • Developed and integrated working manuals for new systems during training lifecycle.
  • Determined future learning requirements from trends and patterns and helped develop new curricula.
  • Tested approved software for company devices and used knowledge in developing training content.
  • Assessed staff performance to identify skills gaps between current and desirable learner skill levels.
  • Prepared and delivered professional training courses, webinars and individual coaching sessions to employees.
  • Advised colleagues on potential uses of existing and new technologies.
  • Reported on student performance, providing tailored advice and feedback.
  • Identified information technology training needs and requirements for learners.
  • Monitored learners' progress throughout course, providing or signposting additional support where appropriate.
  • Created easy-to-understand training materials tailored to different audiences.
  • Delivered online tutorials and workshops to facilitate remote learning.
  • Designed training and development programmes for individual and group instruction.
  • Evaluated and assessed training quality and effectiveness to continuously improve programmes.
  • Reviewed, modified and updated training programmes to meet changing needs of service users.
  • Stayed up-to-date on technology trends, advances in software and product version releases to guarantee relevancy of training materials.
  • Prepared and developed training materials, visual aids and handbooks for relevancy and consistency.
  • Gathered, investigated and researched background information to understand different subject matters and systems.
  • Facilitated effective training sessions for groups of [Number] in classrooms or online.
  • Tailored information technology training sessions to meet needs and requirements of service users.
  • Assessed needs and capabilities of different types of service users to determine teaching style and session content.
  • Organised high-quality workshop meetings, conferences and demonstrations focused on [Area of expertise].
  • Coordinated delivery of training programmes to suit clients' schedule for optimal satisfaction.
  • Gave live, informative and interactive presentations to groups of up to [Number].
  • Designed digital educational materials and web-based courses to teach service users about [Area of expertise].
  • Refined objectives, methods and course deliverables to stay up-to-date with technology advancements.
  • Fostered positive rapport with service users and cultivated inclusive and welcoming learning environments.
  • Diagnosed networking problems, providing immediate solutions.
  • Delivered training sessions to staff members on responsible IT practices, promoting security consciousness within the organisation.
  • Maintained a detailed inventory of all computer equipment to facilitate efficient management of resources.
  • Collaborated with external vendors whilst resolving complex hardware issues, improving overall service delivery.
  • Drafted comprehensive user manuals simplifying complex technical procedures for non-technical personnel.
  • Undertook routine preventive measures against potential system breakdowns ensuring consistent uptime.
  • Vigilantly monitored server performance metrics identifying potential risks before they escalated into significant issues.
  • Enhanced network functionality by installing and configuring hardware components.
  • Provided technical support for improved system performance.
  • Resolved hardware issues to ensure uninterrupted business operations.
  • Installed software applications, increasing productivity.
  • Designed network infrastructure for optimal data performance.
  • Implemented backup protocols to safeguard vital information.
  • Integrated new systems with existing ones, ensuring seamless operation.
  • Configured routers and switches for enhanced connectivity.
  • Managed server maintenance tasks, reducing downtime.
  • Troubleshot network faults, maintaining high availability of systems.
  • Ensured smooth transitions during system upgrades by offering reliable support services.
  • Evaluated new technologies for potential implementation into existing infrastructure.
  • Enforced strict adherence to company's IT policies contributing to a safe cyber environment.
  • Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
  • Troubleshot network issues and provided rapid solutions to limit downtime.
  • Provided smooth communications by configuring LAN technology, wireless access points and controllers.
  • Designed servers, routers and hardware to achieve network demands.
  • Maintained network configuration, mapping and service records for accurate documentation.
  • Guided and assisted users with technical issues, improving network performance and usability.
  • Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
  • Optimised network operation through focused configuration and monitoring.
  • Secured network systems by establishing and enforcing access control policies.
  • Assisted various departments in maintaining network security and configured remote routers and firewalls.
  • Recommended equipment and resource upgrades to improve network capabilities.
  • Set administration, usage and disaster recovery policies to best maintain network performance.
  • Devised and maintained suitable firewalls and access settings to uphold data security.
  • Evaluated long- and short-term network needs and implemented required updates to achieve them.
  • Developed disaster recovery and fault tolerance plans to support data recovery and asset management.
  • Monitored industry and technical developments to implement best practices and technologies.
  • Tracked network and telephony devices for performance and load threshold metering.
  • Sourced cost-effective resources from approved vendors and contractors.
  • Implemented Cisco ACI technology to combine cloud computing and data centre management.
  • Contributed planning abilities and use forecasts to development of long-term network road map.
  • Configured networks according to set specifications.
  • Kept networks updated by conducting installations, configurations and maintenance.
  • Analysed reported technical issues to diagnose, trace and correct issues.
  • Tracked network performance to identify weak points and implement improvements.
  • Maintained server performance with attention to both hardware and software needs.
  • Recommended new hardware and software solutions from current technologies, keeping network performance and security updated to industry standards.
  • Kept software patched and secure to prevent data loss and unauthorised network access.
  • Optimised network performance by continuously assessing best configuration practices.
  • Upgraded workstations and network hardware with new technology in line with performance and budget objectives.
  • Administered user accounts and monitored logs for proactive security management.
  • Offered specialist skill set to support recovery from emergency system failures.
  • Designed and updated network and computer security measures.
  • Integrated feedback on existing systems to implement improvements.
  • Forecasted future needs of ICT networks to support planning and expansion.
  • Encouraged adherence to organisational ICT standards for consistency.
  • Developed and applied new policies to guide team decision-making.
  • Documented and updated procedures for network inventory and accounted for expenditures against budget.
  • Monitored traffic, capacity and access to [Type] network against established policies and technical limitations.
  • Interpreted complex system design and architecture specifications to configure and integrate computer hardware.
  • Utilised available resources creatively for maximum Return on Investment (ROI).

Education

Higher National Diploma - ELECTRICAL ELECTRONICS ENGINEERING

LAGOS STATE POLYTECHNIC
IKORODU, NIGERIA
02.2008 - 03.2011

Certificate of Higher Education - AUTO ELECTRICITY

GOVERNMENT TECHNICAL COLLEGE
IKOTUN, NIGERIA
03.1997 - 02.2001

A-Levels - SCIENCE

ADEOLA ODUTOLA COLLEGE
IJEBU-ODE / NIGERIA
05.1991 - 06.1997

SCHOOL LEAVING CERTIFICATE -

GLORIA NURSERY / PRIMARY SCHOOL
ILE-EPO / NIGERIA
01.1985 - 12.1991

CCNA - ADVANCE NETWORKING

KARROX TECHNOLOGY LIMITED
IKEJA / NIGERIA
06.2008 - 08.2008

DIPLOMA - COMPUTER ENGINEERING

FASH SYSYTEM LIMITED
IKEJA /NIGERIA
07.2004 - 12.2004

DIPLOMA - COMPUTER ENGINEERING / DESKTOP PUBLISHING

BTI COMPUTER & MANAGEMENT COLLEGE
01.2004 - 06.2004

Skills

  • Office 365
  • IT security and networking
  • Microsoft Teams
  • Cisco systems
  • Excel proficiency
  • Network troubleshooting methodology
  • User support
  • Technical support
  • Network troubleshooting
  • Device management tools
  • Contract hardware maintenance
  • First-line IT support
  • Microsoft Office 360
  • Windows & Linux operating systems
  • Problem-solving
  • Knowledge of [Software]
  • Data protection
  • Strategic thinking
  • Hardware and software management
  • Software diagnostics
  • IT troubleshooting
  • IT system maintenance management
  • New system integration

Affiliations

  • TROUBLESHOOTING, REPAIRING, COOKING, MUSIC, SPORTs.

Certification

NATIONAL DIPLOMA

CCNA

N+

A+

Languages

English
Upper intermediate

References

References available upon request.

Timeline

IT MANAGER

OUTREACH SUPPORT SERVICES
09.2023 - Current

IT SUPPORT TECHNICIAN

FIRST CROSS HOSPITAL
01.2021 - 08.2023

SENIOR IT SUPPORT ENGINEER

JUOLAD SPECIALIST HOSPITAL
01.2018 - 12.2020

IT SUPPORT ENGINEER

JUOLAR GLOBAL INVESTMENT LIMITED
09.2008 - 12.2014

CCNA - ADVANCE NETWORKING

KARROX TECHNOLOGY LIMITED
06.2008 - 08.2008

Higher National Diploma - ELECTRICAL ELECTRONICS ENGINEERING

LAGOS STATE POLYTECHNIC
02.2008 - 03.2011

NETWORK SUPPORT ENGINEER

FRANOS CYBER CAFE
10.2007 - 08.2008

HARDWARE AND NETWORKING SUPPORT ENGINEER

FASH SYSTEM LIMITED
07.2004 - 09.2007

DIPLOMA - COMPUTER ENGINEERING

FASH SYSYTEM LIMITED
07.2004 - 12.2004

DIPLOMA - COMPUTER ENGINEERING / DESKTOP PUBLISHING

BTI COMPUTER & MANAGEMENT COLLEGE
01.2004 - 06.2004

Certificate of Higher Education - AUTO ELECTRICITY

GOVERNMENT TECHNICAL COLLEGE
03.1997 - 02.2001

A-Levels - SCIENCE

ADEOLA ODUTOLA COLLEGE
05.1991 - 06.1997

SCHOOL LEAVING CERTIFICATE -

GLORIA NURSERY / PRIMARY SCHOOL
01.1985 - 12.1991
ADELEKE EMMANUEL FAKOYA